Mama's Italian Grill Is Now Open
Mama's Italian Grill , an upscale pizza restaurant at 1044 Trexlertown Road in Breinigsville, opened its doors for business last Monday, according to its Facebook page.
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#1 Mar 17, 2013
The food was good. The service was not. My pasta and sausage came out. I was almost done eating and our pizza had not arrived. The waitress asked us several times if we were still wating for something. YEA our pizza. Turns out it was never even made. A sicilian takes longer. I get that but an hour and a half? They never took blame or apologized. We watched several frustrated customers verbally comment how they felt. We watched on lady get told she was wrong because she got what she ordered. She pointed out that she did not get what was actually liseted on the menu. The poor lady was treated like garbage by the waitress. Also I think the girls in the kitchen should wear thier hair up in a net or hat. We found a hair in our pizza. Unfortunately good food will not make a business like this survive if they do not do something to make them selves more efficiant and customer friendly. Managments response was come back any night than friday than. It had nothing to do with it being friday or busy. The pizza was never made. Seems there is a problem with training, customer service, and attitude. Maybe the front of the house and back of the house will get it right one day. Also it appears saturday was just as bad with poor service, attitude, and lost food again as reported by another customer.
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