Review: Modestow Family Dentistry - I...

Review: Modestow Family Dentistry - Ian E Modestow DDS

Posted in the Florence Forum

gsj

Florence, MA

#1 Dec 13, 2010
Dr. is okay but his office staff is terrible. The office manager is very self-righteous and is not good with patients. She argues with patients rather than accommodating them or working toward better patient care and customer service. I would not recommend this practice based on the poor office staff alone. There are plenty of other dentists in the area who's office staff treat patients better!!!
Still a patient

Warren, MA

#2 Mar 22, 2012
gsj wrote:
Dr. is okay but his office staff is terrible. The office manager is very self-righteous and is not good with patients. She argues with patients rather than accommodating them or working toward better patient care and customer service. I would not recommend this practice based on the poor office staff alone. There are plenty of other dentists in the area who's office staff treat patients better!!!
What makes this worse, is that Dr Ian is a wonderful dentist, he is very friendly and kind, and the awful office manager is his wife! She is totally on a power trip. But, my family likes him and the hygeinists enough to put up with her for the 5 minutes per visit that we have to. After all, you spend most of the visit with one of them...not her.
Susan Morris

Northampton, MA

#3 Aug 3, 2012
Ihave used this pratice for 7 years and have nothing but the BEST relationship with all the staff and office. Dr. Ian is wonderful and is current with the best technology available to dentistry at this time. I do not agree with the current reviews and have no problem putting my name to this comment.
Bronwen Hodgkinson

Shelburne Falls, MA

#4 Jun 16, 2013
I have to say I also don't agree with the two negative comments, and also have no problem using my real name. I've been going there for 5 years and the staff, hygienists, and dentists have always been very friendly. I'd highly recommend this practice.

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