Review: Touch Of Class Catalog Outlet...

Review: Touch Of Class Catalog Outlet Store Outlet Store

Posted in the Ferdinand Forum

SHANNON

Tucker, GA

#1 Feb 21, 2013
I've bought from both the catalog and the store, and most of the products are cheaply made and severely overpriced! If you run into an issue with a catalog order, the customer service rep just gives you a run around and forwards you to the "manager" who never calls back!(May 2012). However, at the store, you get to see the product before purchasing, but all of the items (damaged or discontinued) are still very overpriced for the condition they are in. The clerks are nice, but when you ask for a coupons, they tell you that you have to go to their furniture outlet (two blocks down) to get one for the decor store, and the decor store has the ones for the furniture store, where the prices are even that more outrageous!!

Ratings:(based on customer service help and value)
Catalog - 2/10
Stores - 5 or 6/10
KiKi

Point Pleasant, WV

#2 Mar 15, 2017
SHANNON wrote:
I've bought from both the catalog and the store, and most of the products are cheaply made and severely overpriced! If you run into an issue with a catalog order, the customer service rep just gives you a run around and forwards you to the "manager" who never calls back!(May 2012). However, at the store, you get to see the product before purchasing, but all of the items (damaged or discontinued) are still very overpriced for the condition they are in. The clerks are nice, but when you ask for a coupons, they tell you that you have to go to their furniture outlet (two blocks down) to get one for the decor store, and the decor store has the ones for the furniture store, where the prices are even that more outrageous!!

Ratings:(based on customer service help and value)
Catalog - 2/10
Stores - 5 or 6/10
I have bought towels and sheet sets from there and yes they were expensive but they have lasted a long time! So I guess I did get my money's worth. I've also bought curtains and sculptures from the outlet store. Honestly I can't afford the furniture lol
Karen

Champlin, MN

#3 May 5, 2017
About a month ago I ordered a pillow sham from this incompetent company. Over a week went by and I got it. THE WRONG ONE. So I called and they couldn't figure out HOW this happened. So they said they would send me a return label. 4 days later I got it. In the mean time, I sent it back for a refund and ordered a new one myself. I needed it soon. Another week and a half went by and I got it. THE WRONG ONE!!!! I called and they said they would send me a label but I would have to wait 3-5 days for it. This place should not be in business and I plan on contacting the BBB. Incompetence with a capital I !!!!.

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