Family Video Liverpool....Renter BEWARE!

Posted in the Fayetteville Forum


Frankfort, NY

#1 Aug 4, 2013
I was in Family Video in Liverpool on 8/3 to rent movies. When I cashed out I was offered the 30 day half off rental renewal for $5. When I got outside I realized that I was charged and extra $5. I had rented 3 movies at $2.75 each and had an $8 late fee and was charged $25.
When I went back in the store I was told that the renewal was $10 normally but with my 3 movies it came to $ I didnt get my movies for half price as they are supposed to do!
Actually, I did, but I was charged the full $10 renewal fee instead of the $5 I was offered. IF YOU WANT TO BE DECEIVED AND CHEATED ON YOUR VIDEOS, GO TO FAMILY VIDEO IN LIVERPOOL!
Needless to say I was furious with the deception and lie and will GLADLY choose Redbox for my rentals from now on.

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