Review: Trailway Veterinary Service

Review: Trailway Veterinary Service

Posted in the Fall Forum


Las Vegas, NV

#1 Dec 30, 2012
In April 2012 we left our 5 Jack Russell Terriers to be boarded for a week while we were out of state. When we returned to pick our dogs up we were informed that the groomer was out walking two of them and when they pulled on the leash he let go of them. One of our dogs was obtained and returned to his kennel. The other one was found dead alongside the road later that evening. They still charged us for boarding and all they did was offer an "I'm sorry."
We made the terrible mistake of boarding our remaining 4 Jack Russells with them this month (December 2012) while we traveled out of state for a week. Once again when we returned to pick our dogs up we were told one of them had come up missing the day after we dropped them off. We were never called to inform us that she was missing. The part-time vet was out walking her and claims he let go of her leash when it became tangled around his legs and she got loose. They claim they searched for her until later that evening, but she was never found. Here, we return a week later to find that she is missing and they have done nothing to find her since then. I spoke to the part-time vet and he cannot explain his incompetence. He was very quiet and hesitant to offer any explanation for his actions. We are still searching for our missing dog to date. I would not recommend anyone to leave their pets in the care of this facility. We have lost 2 dogs due to their inability to properly care for our pets.

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