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#21 Apr 10, 2009
911 Dispatch Center Facing Problems?
Emergency workers say that the new 911 center has only had a few small issues, but allegations are flying that problems with dispatching first responders could be adding minutes to call times. The move to the 8.5 million dollar county 911 center was supposed to streamline operations for dispatching emergency responders. However since the building began handling 911 calls in June of 2008, the county has been working to get the bugs out of the system.
"The problems have varied.�ᦙ 3;, says Joe Weindorf, Erie County�s public safety director. �The problems primarily were getting our connectivity where it should be and our technology, then there�s the task of learning the actual job."
Dispatchers and call takers go through 500 hours of training, but Weindorf says its the actual on the job training that really matters. WSEE has received several emails over the past few days of wrong companies being called and being sent to the wrong address. Weindorf says those problems are being addressed and worked out, but some fear that any delay at all could be tragic.
"It�s huge! Ambulance calls, depending on the nature, if it�s a trauma call, minutes can be life and death for somebody. If it�s a house faire, minutes are a matter of saving the home or not.", says Platea Borough Council VP Katrina Michael.
Weindorf admits that initial mistakes are simply the nature of emergency dispatch.
"I�ll challenge anybody that says they started a dispatch center at a high level of perfection because it doesn't happen and not only do you have the operational issues that come with it, you have a significant issue with technology.", ha says.
Recently the center had connectivity issues with Erie police cruisers, problems we're told are nearly fixed. However some still say while they expected problems, there's still too many that they notice.
"Errors in who is being sent are still routine, so you would think in two months it would be fewer and its not.", says Michaels.
Weindorf, however says that things are getting better. He told Newswatch that complaints at the center have gone from around 15 during a 30 day period to 3, however a source within the Erie Fire Department says that errors are still routine.
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Posted in Erie, PA on 5:50 pm Thu April 9 2009 by Charles Santini
#22 Apr 10, 2009
Yes I am serious. The question "are there weapons in the home" is stupid. There are weapons in EVERY SINGLE home, conventional or non. Besides, Poplawski was NON VIOLENT at the time she made the call, she only wanted him removed. Mrs. Poplawski was negligent in telling 911 he was suiting up for war, that's the problem. So, if it wouldn't have changed the outcome why are you being so hard on the call taker? Why does everyone in this society like to whine and complain and displace blame?
#23 Apr 11, 2009
I also applaud the courageous people of Platea. How many live there, anyway?
#24 Apr 11, 2009
Forgot to mention, i am doesntmatter. I cleaned my browsing history.
#25 Apr 11, 2009
DiVeccio and County Council are the ones who voter should remember gave us this problem. To much change to soon - without a coordinated plan!!
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