Review: Wagsworth Manor Pet Resort

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1 - 20 of 65 Comments Last updated Nov 19, 2013
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customer

Trenton, NJ

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#1
May 24, 2009
 

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After a bad experience last summer we gave Wagsworth another chance. Last summer our dog was returned cut and bleeding and we were yelled at by a staff member when we tried to say we thought we were over charged/didn't understand our bill. In a bind we went back recently for one night, thinking it might have just been a bad stay. This time when we picked up our dog we were told that since he bit a dog last time he was isolated! When we asked why were were never told about it the MANAGER GINGER said it must have slipped their minds. When we got home and looked at his paper work from last time it said he was a HAPPY SOCIAL DOG WHO ENJOYED PLAYING WITH ALL THE OTHER DOGS. Hmm seems like these people need to get their act together. We won't go back again. The best place to go is Oscars in Greenfield.
former client

Philadelphia, PA

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#2
Jun 4, 2009
 

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i too have had problems with Ginger the Manager!
dog lover 3

Berwyn, PA

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#4
Jul 8, 2009
 

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Wow, I'm surprised to hear that. I have only had positive experiences with Wagsworth. I have left my dogs there over a dozen times, once for two weeks. The staff cared for them as if they were their own and emailed me every day to tell me how my guys were doing. I would be very surprised if the owner refused to take responsibility for something or submit it to her insurance; that would be very out of character based on my experience.
love wags

Berwyn, PA

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#5
Jul 9, 2009
 

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I love Wagsworth Manor...I do not understand how someone could have had such a bad experience. I have brought my two dogs, Phoebe and Sadie, there for daycamp so many times and have boarded them there everytime I go away. The report cards are very nice beause it shows me how my girls do out at group play. Over the Fourth of July I had my dogs there and they did the sleepover party...it was so cute i received so many pictures from the sleepover! My girls are my family and I would not trust taking them anywhere else! Wagsworth Manor takes such good care of the dogs I can tell just by how the staff members interact with the dogs and how my girls are always happy and excited when we pull into the parking lot. Great work Wags!!!
Happy client

Berwyn, PA

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#6
Jul 9, 2009
 

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I Love Wagsworth Manor but more importantly my dogs love this place. I travel often and I am relieved that my dogs have such a fabulous facility to go to when I need to leave them. I have used Wagsworth pretty much since they have been in operation and not once have I had a problem. I have come early to pick up my dogs and still found them both happy and well cared for. The people who work there are also very nice. Great job Wagsworth Manor!!
Wagsworth Manor

Berwyn, PA

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#8
Jul 9, 2009
 

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lab owner wrote:
This is the worst place ever. My puppy of 6 months broke her leg under their care and requires 4k of surgery and the owner DEDE FRANCIS IS REFUSING TO PAY FOR THE SURGERY OR SUBMIT A CLAIM AGAINST THEIR INSURANCE. If you love you pet do not send them here.
Dara Sorge you know better than that. I have taken responsibility all along the way, even though there was no negligence on our part. As a responsible, caring business owner I have acted professionally and appropriately. I ask that you do the same. Accidents happen and there is NOT always someone or something at fault. I would be happy to discuss this further if you would answer my phone calls. Deedee
so sad

New York, NY

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#9
Jul 9, 2009
 
former client

Philadelphia, PA

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#12
Jul 9, 2009
 

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are people seriously fighting over this on Topix?
Cardio Doc

State College, PA

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#15
Jul 13, 2009
 

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Wow, look at all the comments. I have found that people never post the good comments, only the bad, which is of course selective and imho exceedingly immature. On Wagsworth, I regularly leave my purebred labs there while on call in Philadelphia, wouldn't leave them anyplace else and have tried the other offerings in that area. They are safe and healthy in Wagsworth's ultra clean, state of the art environment.
Ruth Jasienski

Berwyn, PA

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#16
Jul 13, 2009
 

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Currently I am a caregiver at Wagsworth Manor Pet Resort and I was surprised to read that there were unfair negative reviews. I live in Phoenixville and I was googling the place - looking for videos that we have posted, and honestly I'm appalled at the things written about our facility.
I've been here for just over a year and have probably known your dog by either taking him/her back to the suite, at group play, or in their individual rooms. I'm here very often, even during the school year and do not want to leave despite going to college.
We do our best to make sure if the dogs are in group play that they stay together out there, but if they are too rough we must take them out for the safety of the other dogs. Both dogs in any incident are removed. It's hard to know exactly which dogs will do what. Their personalities often change when they are away from home. I can attest to that. I've seen some of the sweetest dogs become dominant and forceful in group play, and some become submissive and passive to the other dogs. It all depends.
Group play is best if your dog has a medium to low temperament. Sometimes more active dogs, although they are just trying to play, can make other dogs think that they're invading their space and they can react badly. We can never predict this happening. Please, if you think that your dog may not do well in group play, our individual play is a great alternative. They get outside for a while and often leave without more than a little grass in their paws.
I truly do fall in love with almost every single dog - and even some cats ; ) that come in to this place. I have my favorites - but I still treat each one as if they were my own. We truly care for animals. This is a doggie retreat! They get lots of exercise, attention, and most importantly love! I wish all of our satisfied customers were as adament about giving us a review as the few dissatisfied ones.
If you have any comments or concerns ask for me at work! I'll be here for the rest of the summer.
Wagsworth is truely a wonderful place! Please come check us out for yourself!
lab owner 3

Berwyn, PA

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#17
Jul 17, 2009
 
lab owner wrote:
to bad all these comments are from the same area with different user names. Very shadey......
I think that's because the internet provider for this subscription area is located in Malvern. For example, we live in Strafford. Nothing shady about that.
Legal consultant

Princeton, NJ

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#18
Jul 20, 2009
 

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I KNOW better than that! This is a LIE! The owners of Wagsworth manor are FOOLS if they don't think they are responsible for the costs incurred with a boarding animal that broke it's leg while under their care. They may not be negligent, but they a LIABLE. Just as if you had slipped on an icy sidewalk on your way out of the building and broke your hip, they are RESPONSIBLE to provide a safe environment. That is what insurance is for. They should get sued for the cost of the surgical repairs and due to their beligerence and DENIAL of any responsibility they should be sued for pain and suffering as well. SHAME ON YOU for not taking responsibility! What is wrong with people? How can you live with yourselves?
Wagsworth Manor wrote:
<quoted text>
Dara Sorge you know better than that. I have taken responsibility all along the way, even though there was no negligence on our part. As a responsible, caring business owner I have acted professionally and appropriately. I ask that you do the same. Accidents happen and there is NOT always someone or something at fault. I would be happy to discuss this further if you would answer my phone calls. Deedee
Responsible Person

Wayne, PA

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#19
Jul 21, 2009
 

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Legal consultant wrote:
I KNOW better than that! This is a LIE! The owners of Wagsworth manor are FOOLS if they don't think they are responsible for the costs incurred with a boarding animal that broke it's leg while under their care. They may not be negligent, but they a LIABLE. Just as if you had slipped on an icy sidewalk on your way out of the building and broke your hip, they are RESPONSIBLE to provide a safe environment. That is what insurance is for. They should get sued for the cost of the surgical repairs and due to their beligerence and DENIAL of any responsibility they should be sued for pain and suffering as well. SHAME ON YOU for not taking responsibility! What is wrong with people? How can you live with yourselves?
<quoted text>
Obviously you are NOT INFORMED of the situation. An insurance claim WAS FILED immediately and the proper parties were informed and the claim is being processed. Whoever you are, please GET YOUR FACTS STRAIGHT before you publicly slander a business you know nothing about. If you were a reasonable, rational person you would contact us directly and stop this garbage.
Praying for Peace

Wayne, PA

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#20
Jul 21, 2009
 

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Aunt Lucy wrote:
I think the Nazi's were kinder than this place.
Are you SERIOUS? Have you ever been to a concentration camp? Obviously not by your IGNORANT comparison. I visited Dachau this Spring and to even suggest such a comparison, you obviously are insensitive to what those people suffered. In fact Aunt Lucy, you display the same hatred in your statements that was so prevalent in the Nazi regime. Humans can be so cruel to others as is evidenced by your comments on this site. The memorial at Dachau states, "Remember, so as not to repeat." Let's honor those who suffered by stopping hatred one person at a time.
Wagsworth Fan

Berwyn, PA

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#21
Jul 21, 2009
 

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Wow, I hope you're not a licensed attorney. Dogs are considered personal property, so the rules are different. Also, check your grammar. It seems to match poor grammar and misspellings from other posts under a different name. Very 'shadey'!
Legal consultant wrote:
I KNOW better than that! This is a LIE! The owners of Wagsworth manor are FOOLS if they don't think they are responsible for the costs incurred with a boarding animal that broke it's leg while under their care. They may not be negligent, but they a LIABLE. Just as if you had slipped on an icy sidewalk on your way out of the building and broke your hip, they are RESPONSIBLE to provide a safe environment. That is what insurance is for. They should get sued for the cost of the surgical repairs and due to their beligerence and DENIAL of any responsibility they should be sued for pain and suffering as well. SHAME ON YOU for not taking responsibility! What is wrong with people? How can you live with yourselves?
<quoted text>
Jewish Pet Owner

Berwyn, PA

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#22
Jul 21, 2009
 

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I find this incredibly offensive.
so sad wrote:
Less of a Pet Resort....more of a Concentration Camp
Wagsworth Fan

Berwyn, PA

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#23
Jul 21, 2009
 

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Those comments about cluelessness were aimed at the so called "Responsible Person". I don't understand why your business is being targeted. Must be a competitor trying to slander you. You should seek counsel for a slander/libel claim. I would totally support that. It's a disgrace.
Responsible Person wrote:
<quoted text> Obviously you are NOT INFORMED of the situation. An insurance claim WAS FILED immediately and the proper parties were informed and the claim is being processed. Whoever you are, please GET YOUR FACTS STRAIGHT before you publicly slander a business you know nothing about. If you were a reasonable, rational person you would contact us directly and stop this garbage.
shelter dog foster mom

Pottsville, PA

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#24
Jul 23, 2009
 

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Wagsworth Manor is unfair to shelter dogs. I had a reservation there for my foster dog who is from a local SPCA. When I made the reservation I made it clear she was a foster dog. Two days before I left for vacation I called to confirm the reservation. When the woman I spoke to found out my foster had been at the shelter to be spayed 2 weeks ago she abruptly said my foster could not be boarded there. I stressed that she was completely UTD on all required vaccines and also on Vectra3D flea and heartworm preventative. I was told that they "have a very elite clientele and we can't take any chances." Again I stressed that she was UTD and also has been around my 2 Jack Russell Terriers and they are perfectly fine. Again the line about the elite clientele. A dog who is current on all required vaccines is no more a threat to other pets than any other family pet, even if it has been at a shelter for a surgical procedure. How does the staff at Wagsworth Manor know if any other pet being boarded there has been exposed to anything in the past 2 weeks, do they ask?? No, they see an UTD vaccine record and it suffices because vaccines prevent illnesses. I could tell it was a losing arguement, so I made it clear that I was going to post a review on the Internet. At that point the woman said, Post what you want, I will find it and post a rebuttal" and she hung up on me,truley showing what a professional she was. If you care about shelter dogs and the people who love and foster them, tell everyone you know this story and boycott Wagsworth Manor and their "elite clientele".
Wags

Berwyn, PA

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#25
Jul 24, 2009
 

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shelter dog foster mom wrote:
Wagsworth Manor is unfair to shelter dogs. I had a reservation there for my foster dog who is from a local SPCA. When I made the reservation I made it clear she was a foster dog. Two days before I left for vacation I called to confirm the reservation. When the woman I spoke to found out my foster had been at the shelter to be spayed 2 weeks ago she abruptly said my foster could not be boarded there. I stressed that she was completely UTD on all required vaccines and also on Vectra3D flea and heartworm preventative. I was told that they "have a very elite clientele and we can't take any chances." Again I stressed that she was UTD and also has been around my 2 Jack Russell Terriers and they are perfectly fine. Again the line about the elite clientele. A dog who is current on all required vaccines is no more a threat to other pets than any other family pet, even if it has been at a shelter for a surgical procedure. How does the staff at Wagsworth Manor know if any other pet being boarded there has been exposed to anything in the past 2 weeks, do they ask?? No, they see an UTD vaccine record and it suffices because vaccines prevent illnesses. I could tell it was a losing arguement, so I made it clear that I was going to post a review on the Internet. At that point the woman said, Post what you want, I will find it and post a rebuttal" and she hung up on me,truley showing what a professional she was. If you care about shelter dogs and the people who love and foster them, tell everyone you know this story and boycott Wagsworth Manor and their "elite clientele".
We love ALL dogs (and cats for that matter) at Wagsworth! In fact both of our trainers have a passion for rehabilitating rescue dogs and volunteer for local shelters. However dogs from shelters are more likely to carry infectious diseases, so we ask that a dog be in a home for at least 4 weeks before coming to Wagsworth. In this way we are protecting the health and welfare of the dogs in our care.
shelter dog foster mom

Pottsville, PA

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#26
Jul 24, 2009
 

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As I repeatedly told the person I spoke to on the phone, my foster dog was current on all vaccines. I would be interested in knowing what specific infectious diseases they were trying to protect their elite clientele from. What disease is it possible for my foster dog to have picked up at the shelter when she was there in the surgical unit to be spayed two weeks prior to her refusal from Wagsworth Manor?? Had she picked up an infectious disease wouldn't it have been apparent by then and also wouldn't my own 2 dogs have been infected?? Isn't the purpose of vaccines to prevent infectious disease?? It would have been nice if someone from Wagsworth Manor had been specific and named the diseases they were concerned about instead of repeatedly telling me about their elite clientele and then hanging up on me. Not too elite in my opinion....

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