Exeter woman says airline discriminated against her

CONCORD - An African-American woman claims Southwest Airlines unfairly subjected her to its policy requiring large passengers to buy two seats because of her race, a lawyer said Tuesday at the start of her ... Full Story
T WILLIAMS

Mcallen, TX

#1 Feb 11, 2006
This was bound to happen sooner or later. Most flight attendants think that the situation can be addressed once the passenger is seated, when in fact it cannot.Basically, the departments are not on the same page. It seems like simple miscommunication between headquarters and the working departments of the airline. But historically, the racism card has boded well, so why not try to use it here and try to get another handout from the white man.
rrr

Abingdon, MD

#2 Feb 11, 2006
How does a customer service rep determine if someone is a "customer of size?" The test is to sit in the airline seat, lower the armrest and verify that the customer isn't spilling over into the next seat.

If you challenge the customer before they get in the seat you'll get in an argument that can't be settled until you put them in a seat.

Most "customers of size" realize they need the extra seat and purchase it. If the aircraft doesn't fill up they get a refund for the second seat.
JR-NY

Morristown, NJ

#3 Feb 11, 2006
Same thing with intoxicated passengers. The FAA says that an airline cannot board a passenger if they "appear" to be intoxicated. Not always an easy thing to do.
But in the case of this woman..........look at her photo and its clear she NEEDS two seats. End of story.

Since: Jun 11

Sullivan, MO

#5 Apr 15, 2012
this was the absolute last thread...last post FEB 26, 2006

“I believe I can Fly”

Since: Apr 12

<><><>()<><><>

#6 Apr 15, 2012
??

Since: Jun 11

Sullivan, MO

#7 Apr 15, 2012
dont ask
Angry White United Pilot

Naples, FL

#8 Apr 15, 2012
That's why America needs an all white airline.

Put the fat overweight negros on the getto express and the petite young thin white people on white only airlines.

Let the getto people fight amongest themselves.

Since: Jun 11

Sullivan, MO

#9 Apr 15, 2012
believe it or not...out of SHEER curiosity I checked the last thread on the LAST page...resurrected it and voila'......this is like fishing....dangle some bait and get some replies...this must be when heavy people were getting charged for TWO seats....its not easy...eatin greazy....SUPERSIZE ME...lol
frequent flyer

Rochester, NH

#10 May 5, 2012
Shut up and go on a diet, sucks being seated next to fat people on a plane!
frequent flyer

Rochester, NH

#11 May 5, 2012
rrr wrote:
How does a customer service rep determine if someone is a "customer of size?" The test is to sit in the airline seat, lower the armrest and verify that the customer isn't spilling over into the next seat.

If you challenge the customer before they get in the seat you'll get in an argument that can't be settled until you put them in a seat.

Most "customers of size" realize they need the extra seat and purchase it. If the aircraft doesn't fill up they get a refund for the second seat.
omg, have Fat people sit in a test seat, and don't give them snacks! Wtf, I've had to sit next to alot of people, some with bad hygiene and habits, but when they are supersized it's 100 times worse, frequently smell awful, often fart, or give off unpleasant odors and sounds! First class, domestic, how about cattle class.
cocktail

Exeter, NH

#12 May 6, 2012
They should have seating for people who seem to have uncontrolable language issues as well, perhaps a no class seating area? Because you damn sure would not fit in the first class with that mouth.
Long -Dead Larry

UK

#13 May 6, 2012
those huge fatsos should go by themselves in a cargo plane. if your baggage is over weight, you pay. Now I weigh 95 kilos, my baggage 20, and there are fatsos who weigh twice that without luggage. Who pays to carry all that lard? WE do!
whoooot

Newmarket, NH

#14 May 7, 2012
i need 3 seet becouse i like to lay down and take a nap when i fly

Since: May 12

Washington, DC

#15 May 8, 2012
rrr wrote:
How does a customer service rep determine if someone is a "customer of size?" The test is to sit in the airline seat, lower the armrest and verify that the customer isn't spilling over into the next seat.
If you challenge the customer before they get in the seat you'll get in an argument that can't be settled until you put them in a seat.
Most "customers of size" realize they need the extra seat and purchase it. If the aircraft doesn't fill up they get a refund for the second seat.
Reasonable approach
whoooot

Newmarket, NH

#16 May 9, 2012
my butt is so big i need my own plane

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