West Coast Diesel n Auto

Kenmore, WA

#1 Oct 16, 2012
Scam Artists
So July 2nd I took my car to West Coast diesel and Auto. I had previously taken it to Ford and they informed me that I had blown my head gaskets. They were going to charge me $3000. I decided to take it to West Coast Diesel and they gave me a 2nd opinion. They said it would cost me $2400 so I had them do the work. After about 2 weeks they called and said that I needed to pay $1000 for them to continue working on my car. I was hesitant at first about having to pay money before my car was even done but I did. A week after that they called back and said that they sent me heads out to get machined and that I needed to pay another $800. Stupid me I paid the money because I just wanted my car back. I called every week for about 2 months and every time I called they said that they haven’t received my parts back from the machine shop that had them. They wouldn’t even give me the name of the shop that had them. I called multiple times every week and I kept getting the same response. The person I kept talking to is the secretary I guess. She didn’t know anything. Her not knowing anything made it very hard to talk to her so I started getting irritated. Finally towards the end of Sept I called and I demanded to know when they were going to be done with my car and I wanted to know the final price of everything. The secretary told me it would be done that following Tues but that I would have to pay an additional $1900 on top of what they quoted me. I told her she was crazy and that I wasn’t going to pay any additional money over the price they quoted me. She told me that they would just put a lien against my car if I didn’t pay. I demanded to talk to someone else and she wouldn’t connect me to anyone. She refused to give me the owners name. My boyfriend decided to head to the shop to talk to them in person. When he arrived the secretary locked up the shop, jumped in her car and took off almost hitting my boyfriend in the process. So I sent them an email stating that I would be suing them. I stated in the email every RCW that they broke and informed them that I would be notifying the BBB and the State Attorney Generals office. That must have done the trick because the head mechanic finally called and said his secretary didn’t know what she was talking about and yes they had to do additional work to my car but since it wasn’t my fault they wouldn’t charge me. Finally I thought my car was going to be done and I would be able to pick it up. Tues came and it still wasn’t ready to be picked up. I was finally able to pick it up that Thurs. When I showed up the crazy old lady secretary was there and as usual was not very helpful. I paid for my car and left. When I got in my car the inside was covered in grease. They also left me a present in my cup holder…. A USED CONDOM. Yes people there was a used condom sitting in my cup holder. I have never been so disgusted or humiliated in my life. These people are rips offs, scam artists and I would NEVER recommend them to anyone!!!!!!!

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