Very bad service by Sears

Very bad service by Sears

Posted in the Evart Forum

SGos112

Sterling Heights, MI

#1 Jun 17, 2012
I tried to use Sears carpet cleaning service and in for big disappointment. It seems at sears right hand does not know
what the left hand is doing....absolute confusion. They book you for a day and time through their offce and dispatch department is on a different time zone and they follow their own schedule. Window to perform the work was settled 4 to 6 pm today with the promise they will call 30-40 minutes before arriving. Look and behold at 1.15 pm they call from an unnamed # and expect me to answer. Because the call was from an unnamed number after about 20 minutes I call sears to check on the call and I got the shock of my life on hearing that because I did not answer the call at 1.15 pm they have gone back and cancelled my appointment. And here I am removing all the stuff for my 1400 sft house out of the way for sears to come and clean my carpet. Of course you dont expect a reputed company like sears to realise how much work it is to remove stuff from a house and empty the space for them to clean the carpets.
I ma never going to use sears again and want all others who read this to know how untrustworthy sears service is.

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