Suddenlink is lying to customers

Posted in the Eureka Forum

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Verizon air card

Eureka, CA

#1 Oct 23, 2008
Suddenlink is telling customers that the reason for the bad service we are getting has to do with a Part that they are trying to replace on the main trunk line. That ATT is the only maker of the part, and that ATT will not sell them the part.
So they claim that is the issue, never mind that they have oversold thier band width by 25% and that is the real issue.
everyone needs to use a verizon air card badwith is better than sattlite and you pay less ....
Masked Patriot

Eureka, CA

#2 Oct 23, 2008
ummmmm- suddenlink is about to start billing by the amount of bandwidth you use, and this will switch you muppets over to internet2.

also- don't use their phone service, just get SKYPE because it's only a few dollars a month- the suddenlink voip is a rip off, much like a tax collector claiming your tax dollars are used for schools, or an oil company executive talking about peak oil.

Since: Oct 08

Location hidden

#3 Oct 25, 2008
I'm with Suddenlink, and I can assure you we are not lying to anyone. We have taken steps recently to temporarily alleviate bandwidth issues, helping many customers in the process, and we are working on longer-term solution. Any customer experiencing issues can email me at pete-DOT-abel-at-SUDDENLINK-DO T-com, and I will escalate your issues to the senior managers in your area.
Payong for 8 getting 1

Eureka, CA

#4 Oct 25, 2008
Pete Abel wrote:
I'm with Suddenlink, and I can assure you we are not lying to anyone. We have taken steps recently to temporarily alleviate bandwidth issues, helping many customers in the process, and we are working on longer-term solution. Any customer experiencing issues can email me at pete-DOT-abel-at-SUDDENLINK-DO T-com, and I will escalate your issues to the senior managers in your area.
hey Pete what about the lies you are putting fiber out to the Blue lake area and all areas you service . want to address that lie? Please do give us te time line for the forgotten community.. tell us how you are going to solve the issues out here, tell us about over selling the bandwidth and how it did not cause problems, we want to hear more......
Stumpy

Petaluma, CA

#5 Oct 26, 2008
Satellite. Share it.
Think outside the Suddenlink Box.
sonic.net
Stumpy

Petaluma, CA

#6 Oct 26, 2008
I know, that means you have to talk to your
neighbors. Get used to it /.
they lie

Eureka, CA

#7 Oct 26, 2008
Suddenlink you are full of it..........
today you can not get full pages tp load, and half the time they wont, I too am paying dor 10 mg and get 500 k that is a crime...stealing moneys from us, and do not give me the read the fine print crap about speed of service, we are not even getting a min service level....
Jimmmy

Eureka, CA

#8 Oct 26, 2008
hey Suddendeath cable whats up with the system today what excuse can you come up with , you are full of crap....sppeds at capped at 750k with a 8 mg connection
Ron in Blue Lake

Eureka, CA

#9 Oct 26, 2008
Sudden link is crap, sppeds are bad pages do not load, they lie lie lie....told me we would have fober out here by FEB ,now o iear they never intended to come out here ever.....
Bill EandO market area

Eureka, CA

#10 Oct 26, 2008
speeds out here have been bad also, last 3 weeks have been very bad, half the time you can not even pick up emails
Keven In Blue Lake

Eureka, CA

#11 Oct 26, 2008
I am changing out to a Sat system, yes I will pay more for less, but, the less i will be getting will be consistant. Everyopne needs to stop apying thier bill do you know how many disconnects they would have?, they could not handle the over load.....
Nancy Blue Laker

Eureka, CA

#12 Oct 26, 2008
I haer that they are only pulling this crap till the new fiber goes by Blue Lake , the new backbone they are putting in, so, when it gets here and the other compeditors come in , wlcome to them and lowwer prices.... I also hear that one of the companys sell for $49 a month 16 meg down and 2 mg up! makes sunddenlink look like a rip off doesnt it....?
Blue Laker

Eureka, CA

#13 Oct 26, 2008
If that happens , i will jump this ship like rats feeing from a sinking ship
Rte 974

Eureka, CA

#14 Oct 26, 2008
Pete Abel wrote:
I'm with Suddenlink, and I can assure you we are not lying to anyone. We have taken steps recently to temporarily alleviate bandwidth issues, helping many customers in the process, and we are working on longer-term solution. Any customer experiencing issues can email me at pete-DOT-abel-at-SUDDENLINK-DO T-com, and I will escalate your issues to the senior managers in your area.
You are a brave soul for trying to help on these boards. I, for one, thank you for trying to help in any way that you can. I wonder how many people are blaming Suddenlink for outdated systems and faulty drivers in thier computers? I will submit suddenlink ain't my favorite company to do business with, But they have always at least met me halfway in my dealings with them. Sucks about waiting for fiber lines in Blue Lake and such. I know there are hassles that are way out of the control of suddenlink to get out there. Was a tiny part of the bids for the contracts to fiber into eureka and out there a long ago. So much red tape and bureaucrat red tape to get through. At&T can be a bear to work with. Good luck from at least a understanding customer.
Blue Lake area

Eureka, CA

#15 Oct 26, 2008
Sudden Link does lie , I just called and asked them if there are known issues out here , they said NO.....
Blue Lake area

Eureka, CA

#16 Oct 26, 2008
speed test at site they recommend is 609 k down and 400 up with a 8 mg connection they suck.....
Stumpy

Petaluma, CA

#17 Oct 26, 2008
Hey, I typed in:
pete-DOT-abel-at-SUDDENLINK-DO T-com
And my computer said I was the stupidest thing
on the planet. Wah the Fah?
Stumpy

Petaluma, CA

#18 Oct 26, 2008
How about:
pete.abel@suddenlink.com

Well. OK then.
Stumpy

Petaluma, CA

#19 Oct 26, 2008
Oh yeah...http://sonic.net
anonymous

Eureka, CA

#20 Oct 26, 2008
Please don't get me started with Suddenlink.
It is a huge mess.
I have internet service less than I have it, what they say on the phone never matches the billing statements they send.
I have had my service turned off with no disconnect notice and actual credit sitting on my account.
Then they give you the pitch wanting you to turn your phone service over to them. Never, in a million years would I do that.
They have charged me for things they can't explain and I'm over it.
They constantly tell me there are no outages in my area, yet I have no service. They are unwilling to credit for time you are unable to utilize services paid for.
I frankly think they should spend a little less money bombarding us with their advertising and a whole lot more making sure that they have their "you-know-what" together.
At the first available opportunity, I'm out.
Then, they will raise prices because people are ditching them left and right.

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