LP + Mesa = Skybeam, broadband alternative

Aug 30, 2008 | Posted by: roboblogger | Full story: Northern Colorado Business Report

NCBR Article LP + Mesa = Skybeam, broadband alternative By Kristen Tatti August 29, 2008 -- Two of the region's largest wireless Internet service providers have joined forces.

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61 - 80 of 82 Comments Last updated Oct 1, 2012
Dave

Bailey, CO

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#64
Jul 1, 2010
 

Judged:

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Were in Bailey and it SUXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXXX paying since jAN FOR 5 MEG AND LUCKY ON A GOOD DAY TO GET 1/2 MEG SPEED !!!!!!!!!!
Duanner

United States

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#65
Jul 6, 2010
 
I am moving to colorado springs near old ranch & only options that i know of are skybeam, wildblue or hughesnet . No broadband from Qwest, comcast or peak microwave. Any opinions?
Doug

Aurora, CO

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#66
Jul 7, 2010
 
I've had the service through Skybeam in more than one location and it works great. Compared to satellite based like Hughes, it is much cheaper, faster, and with substantially less delay.
Duanner wrote:
I am moving to colorado springs near old ranch & only options that i know of are skybeam, wildblue or hughesnet . No broadband from Qwest, comcast or peak microwave. Any opinions?
ecan1

Red Oak, TX

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#67
Aug 10, 2010
 

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Skybeam is the absolute worse company I have ever dealt with. I had Aircanopy here in Texas and Skybeam bought them out. Service remained OK for a while, but now that there are problem it seems they are happy to take your call, give you a ticket number and then do nothing. I don't know if they don't care or just have a bunch of chimps from the Zoo working there. Nothing ever gets fixed even if you hand them masive amount of documentation on your problem. No one ever calls you back or answers Email and you are never allowed to speak to a supervisor if there are any. There also appears no way to contact any officials of the company. If this is one of your choices for an ISP run, don't walk as fast as you can in a different direction.
Jon

Bailey, CO

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#68
Aug 30, 2010
 
I've been with Skybeam in Bailey, CO for about a year (shortly after the took over Wispertel. When I joined they tried to get me superfast speeds and couldn't (only got to 3.5 mbps) and thus discounted me $10 per month. Lately, in the last month, it has declined to 1 to 1.5 mbps and become less reliable. The tech finally admited that it is because they have loaded too many people on the equipment serving me and until they do some upgrades, it is going to remain slow. After talking to the billing people, they agreeed to give me a further $10 discount for the next 6 months, though they expect to get the equipment upgraded by the end of September.

Now I can't say that I haven't been frustrated and angry from time to time, but until this recent issue, I have had good service and they have been reasonably prompt in fixing issues with the radio, etc in the past. And they have tried to work with me on the pricing, so I'm willing to let them prove themselves in the next couple of months. Like a previous poster noted, when things are bad, everyone complains, but when things are good, you never hear a word. Here's a little of each.
Ronna Wikert

Englewood, CO

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#70
Nov 24, 2010
 
Joel Stone of Skybean is a wonderful and patient employee. He was veryhelpful and nice. The ticket number he helped me on is 125465
Joe

Longmont, CO

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#71
Apr 1, 2011
 
Sam wrote:
"I told them the IP's of their management network"
Not sure how you think you did this since all infrastructure devices were behind a blacklisted ACL that only employees had access to.
"and the customer names and addresses off their unsecured radios"
Again, not sure how you think you did this; customer radios don't have IP addresses in them period, and are only accessible via proprietary proxy which is also protected by ACL, and customer addresses were not put in the radios either.
Because Sam, they use a 10.x.x.x network for their management network. It's not hard to do if you know what you are doing, just turn up tcpdump and look at the traffic coming across it.

All I had to do was watch for the IP's come across, then telnet into them. The name and address information is in the radios, and they are unsecured, no name or password required.

The fact you made these statements proves you are not as knowledgeable as you try to come across as, and are most likely, part of the problem.

--->Joe
Joe

Longmont, CO

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#72
Apr 1, 2011
 
Currently, I have been waiting for 2 days to get the duplex settings changed on my radio, since they somehow changed. Have opened 3 tickets with these tards and no one has called back. Guess i will have to fix it myself.

It would be nice if I got the proper bandwidth that I pay for, I don't get anything near what I pay for.
Joe

Longmont, CO

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#73
Apr 1, 2011
 
Sam wrote:
"I told them the IP's of their management network"
Not sure how you think you did this since all infrastructure devices were behind a blacklisted ACL that only employees had access to.
"and the customer names and addresses off their unsecured radios"
Again, not sure how you think you did this; customer radios don't have IP addresses in them period, and are only accessible via proprietary proxy which is also protected by ACL, and customer addresses were not put in the radios either.
Maybe this will jog your memory...
$ tcpdump -vv -i eth2 | grep 10.19.110
tcpdump: listening on eth2, link-type EN10MB (Ethernet), capture size 68 bytes
23:29:51.282813 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has nco-svr-proxy.skybeam.net (32:72:00:00:0f:86 (oui Unknown)) tell 10.19.110.141, length 46
23:29:54.911829 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has 10.19.110.205 tell 10.19.110.1, length 46
23:29:55.030576 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has 10.19.111.21 tell 10.19.110.1, length 46
23:29:55.923163 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has 10.19.110.190 tell 10.19.110.1, length 46
23:29:55.988138 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has 10.19.111.201 tell 10.19.110.1, length 46
23:29:56.078174 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has nco-svr-proxy.skybeam.net (32:72:00:00:69:59 (oui Unknown)) tell 10.19.110.141, length 46
23:29:56.160660 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has 10.19.110.253 tell 10.19.110.1, length 46
fw (root)/tmp $ tcpdump -vv -i eth2 | grep 10.19.111
tcpdump: listening on eth2, link-type EN10MB (Ethernet), capture size 68 bytes
23:30:03.609104 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has 10.19.111.201 tell 10.19.110.1, length 46
23:30:04.422461 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has 10.19.111.21 tell 10.19.110.1, length 46
23:30:06.845258 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has 10.19.111.21 tell 10.19.110.1, length 46
23:30:10.974598 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has 10.19.111.202 tell 10.19.110.1, length 46
23:30:14.975364 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has 10.19.111.202 tell 10.19.110.1, length 46
23:30:28.387056 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has 10.19.111.5 tell 10.19.110.1, length 46
23:30:30.878466 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has 10.19.111.5 tell 10.19.110.1, length 46
23:30:34.471901 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has 10.19.110.1 (e8:78:95:d3:ce:e7 (oui Unknown)) tell 10.19.111.101, length 46
23:30:36.758374 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has 10.19.111.5 tell 10.19.110.1, length 46
23:30:37.014550 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has 10.19.111.193 tell 10.19.110.1, length 46
23:30:39.426870 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has 10.19.111.193 tell 10.19.110.1, length 46
23:30:39.537232 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has 10.19.111.5 tell 10.19.110.1, length 46
I'll bet you recognize the 10.19.110.x and 10.19.111.x networks for the Firestone area.... right?
--->Jow
dallas

United States

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#74
Jun 3, 2011
 
I live in peyton colorado and we have skybeam its been. Down 1 and a half days and its down this morning. Again , wtf if. I new this is how they were. I would have never got them, new customers shop around
Scott

Dallas, TX

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#75
Jun 6, 2011
 
We are in Pilot Point, TX and were with Partnership Wireless who got bought out by Skybeam. After that change our service tanked. Unstable at first, then dead for weeks and weeks. Reset everything we could on our end to no avail.(just as we have in the many years we've had the equipment).

During those weeks we called and emailed Skybeam to no avail. At that time one could only leave a callback number and we never heard from anyone. No replies to our emails to their tech support or customer service accounts as well. Sort of like communicating into a black hole.

We eventually moved over to SOLBroadband in our area. Installed in 2 or 3 days from our call, nice guy, speed is excellent. Last Friday I heard from someone named Desiree at Skybeam. Left a voicemail but no direct extension or dept. name.(I sent a certified cancellation letter as well as a std. mail letter)- I suppose the certified letter got some attention.

Called back and hit their sales number (usually the best way to get a person at any company) and asked for Desiree but had to apologize that I didn't know her department. After a bit of explanation the sales rep just cancelled my account.

Good thing that wasn't a huge pain in the butt to get accomplished over two months of time (wink).

My advice to folks looking for a wireless provider is to keep looking beyond Skybeam.
NoMoreSkybeam

Brighton, CO

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#76
Jun 19, 2011
 
The BBB gives Skybeam an "F" Rating.
Very few companies get this bad. They truly suck.
Joe T

Cleburne, TX

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#77
Jul 6, 2011
 

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I live south of Ft. Worth, TX about 30 miles. We had Dot 11. Skybeam bought them out, While with Dot 11 my service was great, after Skybeam took over it went down hill Big Time. I bought a new computer in Feb. and thought that would help. It didn't. I called and they said they would work on it but nothing changed. I then would call back and I could never get anyone to even as=nswer the phone. I have been without service for the last 3 months. I call them like I wanted to pay my bill and when I got someone on the phone I told her I wanted to cancel my service. She then asked why I would want to do this, so for the next 20 minutes I told her how sorry their tech support was. I am trying to get my money back for the last 3 months I didn't have service. The lady on the phone said that she would send her supervisor an email to call me. Guess what? No call yet. I am going to the BBB to see what I can do, if anything. I now have a company called NorthTexas Broadband and it is Great. I tried to update my Iphone with Skybeam and it said it would take 9 HOURS. I even tried it. It didn't work. With NorthTexas Broadband it took 8 minutes. Their number is 1-888-365-2930. Give them A CALL IF YOU LIVE IN TEXAS.
Jim Carey

Parker, CO

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#78
Jul 6, 2011
 
Anonymous - FLSA Wages wrote:
This Messages is for:
Sam, Bob, Skywas, Skysuck, joEy, Ken, Anon, Jim Carey:
You guys seem to know whats up... I would like to talk with you guys.
I just registered at the http://forum.skybeamsucks.com
site.
you will know my post, pm me after you register.
Im Jim Carey owener of Directlink and have no association with Skybeam or bad internet services, Please keep me far away from these HACKS! Thanks
lazeyjay

Perrin, TX

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#79
Jul 9, 2011
 
I had Unite in Texas and had good service and tech support, then Skybeam bought them out.Since then,if you e-mail them there is NO response. When you call them, there is a minimum of 40 min. before some one talks to you and gives you the run around about rebooting the ether net cable, Blah-Blah etc. I can hardly use my Internet phone because the Broad Beam signal goes up and down.I have a dedicated computer for my phone and that is not the problem.
If there was any other provider in my area,I would fire Skybeam in a New York Minute.The best ping I can get now is between 25 and 225 with a jitter of 30+.
spamcat

United States

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#81
Oct 31, 2011
 
I'm in the woodland park, co area and Skybeam took over from Yukon about a year ago. Good service at first but has steadily declined over the last six months - slow, unreliable with frequent outtage, some lasting a day or more. Tech support response is always the same "we're working on it". Finally was able to move to Qwest, but here it is SIX WEEKS later and Skybeam still has not picked up their equipment AND continues to bill me for monthly service. Absolutely unacceptable.
Scott

Denver, CO

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#82
Jan 11, 2012
 
SO glad I found these comments before I made any calls to skybeam... seems like these days all companies care about is $$, kind of like CLink....
Mark

Aurora, CO

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#84
Jul 12, 2012
 
Moving out east of Fort Collins.

What's the latest on Skybeam? The previous occupants used it, but I don't know their experience.
I'm coming from cable connection, and am wondering if I'm about to leave the modern world!

Any alternatives to Skybeam out here? Comcast doesn't reach the property...
John

Liberty Hill, TX

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#85
Jul 31, 2012
 
Just fired Skybeam -- or we will as soon as we get off hold; been on hold 31 minutes and still counting.
Service has been absolutely horrible since Skybeam took over our rural company here in Texas. Talked to a previous employee, thinking that previous owner got some sweetheart deal -- according to him, Skybeam strongarmed him, saying they had FCC officials in their pocket and if he didn't sell they would drive him out of business. They just want to get their numbers to what they need to go public. There are only 2 trained tech guys here to cover all of Texas.
Upload speeds will be fast for a minute, then almost nothing (less than 100kb/sec) for an hour.
PS: this is being written from my "new" ISP -- where speeds are constant... and trust me I checked. PS: now at 37 minutes (I type slow :) and still waiting.....now 38....
Robert

Fort Collins, CO

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#86
Aug 2, 2012
 
I have been having an ongoing nightmare with skybeam so I thought I would check to see if there were any relevent blogs. Having read these comments I'm at least comforted that I'm not the only one they continue to screw over. I was trying to upload some pictures today and the photo service I use gives you the real time upload speed. I was less than impressed with a max speed of about 50kbps but which was more often than not much less. I decided to call their tech support and I got to talk to a unknowledgeable, patronizing employee that said that the adverised speed for my plan was 500kbps but that was an "up to" speed and the 50kbps that I was seeing was pretty typical. 50 kbps!!!????. I was uploading 500 mb so this was no small issue. This is the latest in a long history (since digis was bought out by skybeam) of poor performance compounded by worse service. STAY AWAY!!

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