Dispatcher error to the 9th degree or are they not sending 1st Responders as a cost savings measure in these difficult financial times???6:45 pm
Operations 111 ALS Priority One 248 West 8th
111 En route
Operations (repeats call) Apt.#* SEIZURES
47 yr. old male ACTIVELY SEIZING
(NO 1st Responder Dispatched)
EC911 MP37 Priority One EMS response 3709 West 38th
MP37 En route
EC911 (repeats call & cross streets given) SEIZURES
60 yr. old male
(NO 1st Responder Dispatched)
#829 Oct 23, 2009
“Get your head out of your ass.”
Since: Oct 08
#830 Oct 23, 2009
It's funny to see which calls don't make the "list". I wonder how many people can take a call from a screaming woman whose car is on fire. Keep in mind that she's on a cell phone, on the highway, and has no idea if she's in Edinboro, Meadville or Union City. She's also not listening to any of the questions being asked and keeps screaming for the call taker to just "send someone". I wonder how any of the whiners and complainers would take and properly handle such a call.....
#831 Oct 23, 2009
Ask East and West County Communications...they deal with this issue on a daily basis because they dispatch for I-90..they don't seem to have a problem....but we will find out in December when 911 takes over for Edinboro....I-79 in the heart of winter.....LMFAO
#832 Oct 24, 2009
Either one is a first responder district, if you would take the time to possibly do some ACTUAL INTELLEGENT REPORTING AND UNDERSTAND THE POLICIES, YOU MIGHT POSSIBLY KNOW THIS AND STOP WASTING YOUR TIME!
#833 Oct 25, 2009
#836 Oct 26, 2009
It means that there are first responder areas. That address on West 8th Street is not a first responder area. Unless Emergycare requests it. It has always been that way. This has not changed because the county took over dispatch in the city.
The only medical calls that the fire department goes on everytime, no matter where it is at are.
1. Car accidents with injuries.
2. Carbon monoxide alarms.
3. Cardiac arrests, unless the cardiac arrest is in a medical facility ( nursing home).
Learn the facts about what you are reporting.
#837 Oct 26, 2009
Sorry that's not what we were given. Until we are given different protocols, the report will remain the same. Thanks though
#838 Oct 27, 2009
Today EmergyCare Operations turned over it's last remaining Fire Department to the County for dispatch..now the overload begins and the true weaknesses will show. Wait for the snow to fly.
#839 Oct 27, 2009
AGAIN TICK TOCK TICK TOCK........did ya'll read the letter to the editor in yesterday's ETN? All I can say is "WOW" who is training these people?
911 questions waste time: ETN 10-26-09
I recently had to call 911 because I was a victim of a crime. When an operator answered my call, instead of asking what my emergency was, I got bombarded with a bunch of useless questions.
I was asked if I owned or rented, what my phone number was and what the race of the people who were involved in the incident was, etc. They asked me all this before asking me what my emergency was.
I interrupted the operator and said, "Who cares? The bad guy is getting away!"
That operator should have found out why I was calling first. My phone number comes up on their caller ID, so what was the point of asking me that question? The fact that I own my home isn't going to help the police.
Thank God I wasn't drawing my dying breath when I made this phone call.
When a person calls 911, they're calling for help. I was already in a stressful situation and didn't need the added stress of having to answer a bunch of pointless questions.
Ask me what my emergency is. Ask me to describe the criminal. Ask me if my life is in danger. Ask me where the bad guy is. The only questions that should be asked are those that will help me and the emergency personnel responding to my call.
#840 Oct 27, 2009
What's really funny is John Grappy was sending out faxs to the other dispatch centers trying to fill open postions. Not really professional, but then what do you expect from him?
I thought that ECDOPS didn't feel that people from the other centers were qualified to work 'on the hill'. Maybe they can't find anybody qualifed who will work for their McDonald's wages or the current management.
You want fries with your ambulance?
#841 Oct 28, 2009
AS SOMEONE ELSE ON HERE SAID "Tick Tock, Tick Tock"
Erie County 911 center takes on 11 new public safety agencies
Perry Hi-Way makes smooth transition
By KARA MURPHY
The Erie County 911 center began taking calls for Perry Hi-Way Hose Co. at 10 a.m. Thursday.
The volunteer fire department's first dispatch from the public-safety complex came just eight minutes later when a car overturned on upper Peach Street.
That dispatch and the ones since have been smooth, Perry Hi-Way Fire Chief Kip Hayford said.
"We did have some concerns about the switch," Hayford said. "But anything we had questions about, they've been addressed. It's been a decent transition."
Perry Hi-Way is the busiest of the eight volunteer fire departments and three police departments in the county that have switched to the Erie County 911 center since Sept. 23.
The last of the group, which included the volunteer fire departments of Waterford, Wattsburg, Mill Village and Union City, began being dispatched from the 911 center Tuesday.
The Lake City, Edinboro and Union City borough police departments and the Lake City, Greenfield, Perry Hi-Way Hose Co. and Kuhl Hose Co. volunteer fire departments were phased in during the past month.
In all, the eight volunteer fire departments answered 4,356 calls in 2008. The number of calls answered by the police departments was not available.
The 11 agencies had been dispatched by EmergyCare.
EmergyCare, which will continue dispatching its own EMS calls, signed a contract in 2006 to turn over the dispatching for the police and volunteer fire departments to the 911 center by the end of October.
The transition to the 911 center has been smooth for her department as well, said Lake City Police Chief Kim Johnson, who oversees four officers. "We haven't had any problems at all," she said. "The dispatchers have been very willing to work with us."
Some departments have been reluctant to switch to the 911 center because of the perception of ongoing problems there, including instances of dispatching to the wrong address, delaying dispatches and not communicating well with officers on the street.
In September, Millcreek Police Chief Tom Carlotti said his department will hold off on joining the 911 center until computer-related problems there are resolved.
In August, County Executive Mark DiVecchio fired Public Safety Director Joe Weindorf for adopting a comp-time plan that DiVecchio said Weindorf knew violated the county's Personnel Code.
In July, the Pennsylvania Emergency Management Agency said county dispatch center managers were not following state standards for how quickly and frequently incident- and employee-performance reviews were conducted.
Johnson, however, said she knew the transition to a county dispatch system wouldn't be seamless.
"We've all had separate dispatchers, and now it's uniform," she said. "So there was going to be bumps -- that doesn't surprise me. But you don't work against it; you work toward a common goal because, in the end, it's going to make our communities safer."
The dispatch center currently has eight or nine dispatchers on 12-hour shifts, said Harry Love, the interim public-safety director.
That number is up from a minimum staffing of five when the center opened in January 2008.
Along with the 11 new police and fire departments, the 911 center dispatches for Erie police and fire and Millcreek fire and paramedic services.
#842 Oct 28, 2009
Good grief..the thing was a disaster to begin with, then they added more to the mix..what a trainwreck.
#843 Oct 28, 2009
Is that priority 1,2 or who gives a shit they'll have it screwed up soon!
#844 Oct 30, 2009
Lessons children from this week's Software "Glitches"
Operations 101 ALS Priority One 1001 West 38th
Community United Church
Operations (repeats call) 36 yr. old male BURN PATIENT, notifying F.D.
Operations (to 101) This involves facial and hand burns. Unknown cause.
EC911 Dispatches Engine 12 First Respond 1001 West 38th St.
Community United Church BURN VICTIM
Operations 190 assist 101 ALS Priority One 1001 West 38th
101 On location
Operations Let us know if you need 190. Weíve started him.
Engine 12 En route
EC911 (repeats call) gives cross streets
Operations 101 just got on location. ALS Priority One Community
United Church EXPLOSION 36 yr. old male Burns to
Face and hands.(cross streets given) Fire Department on way
#846 Oct 30, 2009
Operations ???(radio walk over) 27th & Elm
EC911 Dispatches Engine 13 E. 28th & Elm
Engine 13 Engine 13 to 28th & Elm
EC911 Thatíll be 27th & Elm is where itís reported now
(cross streets given)
Engine 13 On location. See nothing.
Engine 13 Believe struck individual is at 26th & Elm
EC911 Dispatch copies.
#847 Oct 30, 2009
B5 B5 Operator
EC911 Go ahead B5
B5 Alright. If you could, Iím in the west lot of the Erie Police
Department Headquarters. I got a female that states she
Called you guys and she was advised to MOVE her car, with
a HIT & RUN, which she probably shouldnít have. But sheís
here and I need a number for her for West 8th & Bayfront
Highway for a HIT & RUN VEHICLE ACCIDENT.
#848 Oct 30, 2009
EC911 Dispatches Perry Hi Way, Kuhl Hose (engine) Belle Valley
(ladder) 6405 Honey Lane
RESIDENTIAL STRUCTURE FIRE
EC911 (repeats address & gives cross streets) caller states thereís
Smoke coming from the attic.
420 Give me West Lakeís FAST Team
EC911 Copy that
EC911 Dispatches West Lake FAST Team assist Perry Hi Way
6405 Honey Lane
Station 36 10-4
360 360 to Erie County, is this up off South Hill?
EC911 Affirmative.(gives cross streets)
Station 68 10-4
421 421 to the hall
683 On the way
EC911 683 are you responding or was that a question?
683 ON OUR WAY TO THE FIRE!
EC911 Copy. 683 Responding
Operations 93 93 to Erie County, do you ALS on this?
EC911 10-4 start them
Operations 93 En route from I-90
Station 48 10-4
EC911 (acknowledges) repeats FAST Team
EC911 (acknowledges, repeats call, gives cross streets)
683 683 to Erie County repeat the cross streets
EC911 (repeats cross streets)
EC911 (acknowledges & repeats call)
Station 44 (Kearsarge) Station 44 to Erie County
Station 42 10-4
480 480 Responding
EC911 Erie County to 420
423 423 Responding
EC911 (acknowledges, repeats call, cross streets given) Smoke from
The attic. Hydrant locations given Be advised
Station 44 has a crew of 10
423 They can stand by
EC911 Erie County to Station 44, per 423, stand by at this time
Station 44 Station 44 to Erie County, copy the stand by. Itís nice to
Know we pick up the CLOSEST Companies.
#849 Oct 30, 2009
Station 44...ECDOPS does not pick the FAST Team. Blame that on lousy leadership at PHHC, they set up the preplans.
#850 Oct 30, 2009
for those of you that dont know the preplans and dont know the dispatch protocols do everyone a favor and stop talking. you are wasting your breath and using up precious oxyge. obviously you dont know what you are talkin about. if you think you can do better there are 2 per diem positions posted on the website.
#851 Oct 30, 2009
U are all a bunch of squatters so KFD should have just self dispatched. The system is broken beyond repair and what is so laughable is these people think they make a difference. Go away U don't matter
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