Erie County 911 Dispatch Center

Since: Jul 09

United States

#788 Oct 6, 2009
So..let me see if I got this right...

1) Barn is burning in North East Township, PA. People start calling 911.

2) Erie County 911 answers the call, but no one is there. Must be their sharty cell phones. Was there a callback to this phone?

3) Erie County 911 gets a call with someone actually on the line. Sends the call to CHAUTAUQUA COUNTY, NY? Since when is North East Township the responsibility of CHAUTAUQUA COUNTY, NY???

4) Somehow, WARREN COUNTY, PA gets a call on this fire? I would bet my left testicle that the cell phone didn't ping a tower in Warren County. Warren County relays information in regards to this fire just minutes after dispatch.

How is this CLUSTER F**K NOT A PROBLEM? When do we stop making excuses like "Glitches in the system"??? These "glitches" should not be an issue anymore. The "glitches" that are happening are week 1 problems. Sending calls to the wrong centers shouldn't be happening! They have 7 computer screens with maps and phase 2, but they still can't figure it out??

Harry "Chip" Love doesn't seem to be doing much better than Weindorf. The bigger joke are the losers on county council. Most normal people would (or do) look at this whole situation and would go "Wait a minute, this isn't right -- I want some answers!" Erie county council just looks at this and just doesn't seem to care.

Dear Erie County Council,

The time is coming when these "glitches" will directly result in a fatality -- LODD or civilian. Tick tock, tick tock...
No Love for Love

Erie, PA

#789 Oct 6, 2009
...So now he's calling firefighters and citizens or liars?- "But the vast majority of the complaints I've heard have not been based on fact."

"There's many different pieces that make up this puzzle and until we get all the dispatch and calltaking under one roof, we may still have some of these small time delays."... So when it's all under one roof and it's totally FUBAR, at least they can cover it up and lie because it's all "under roof"..(in house..) I can't wait for the DiVecchio administration's last day..just don't have an emergency until then!
For the People

United States

#790 Oct 6, 2009
Ya know, I expected more from Harry Love....Next thing ya know he will be stating "Well, the reason the calls didn't get answered and dispatched by EC911 is that the Firefighters arrived on scene before we had all of the information" LOL

Attention anyone in Erie County who has had a problem calling 911 just in the past 3 months please contact the local news media....I am going to guess there are many of you out there. At WJET tv it would be Chris Cerenelli and at the Times News it would be Kara Murphy or Kevin Flowers........County government is calling the taxpayers, you know the ones that pay for the system and the salaries a bunch of Liars.....It's up to you, the public to set the record straight!
For the People

United States

#791 Oct 6, 2009
Note to Chris Cerenelli: Spoke to officers OTHER THAN the OIC at the Erie Police Department...you might want to ask the RIGHT questions.....The assault that happened last night and 911 held the call and didn't send an officer WAS NOT a PRIOR assault....it actually just happened.....
George

Erie, PA

#792 Oct 6, 2009
Last evening WICU-TV News spoke with Harry "Chip" Love. Mr Love told WICU that "about 70% of the calls to 911 ARE NOT emergencies." Mr Love went on to add that most people who call 911 "ask for road conditions or when Bingo starts." Huh?

Harry Love then asked the public not to call 911 except "in an emergency." Wow! Seems Harry doesn't feel there is a problem with EC 911?
WTF

Lancaster, KY

#793 Oct 7, 2009
Memo
From: First Responders, Police Officers and EMS Personnel around Erie County
To: Harry Love, Public Safety Director

The public's confidence in the 911 Center was lost earlier this year. These two incidents that happened recently just added to their assumption that there is a serious problem with the System and until that is fixed, nothing else will be.

Thanks for finally "coming out" and showing the public and the rest of the First Responders that you serve that you can hang with the good ol boys! Joe Weindorf would be proud of you.
Once again

Falls Church, VA

#794 Oct 7, 2009
Bingo? I don't think so, but some of the calls they send to the dispatch centers are just about as non-emergency as Bingo!
For the People

Harmonsburg, PA

#797 Oct 9, 2009
Albion News Thursday, October 8, 2009 Council questions dispatch consolidation mandate BY CHRISTOPHER LAFURIA Gazette Newspapers
Representatives from Platea Borough Council are requesting documents from a county and statewide agency, regarding consolidation of dispatch services. President Ed Rakowski and Vice President Trina Michael are sending a letter to Pennsylvania Emergency Management Agency Open Records Officer Robert Anspach and Erie County Open Record Officer Doug Smith, regarding confusion from the county regarding the alleged mandating of consolidation efforts. Under the Right-to-Know Law, the officials are requesting, in writing, the documentation from PEMA and Erie County government, which either supports or denies the mandating of consolidation into one 911 emergency dispatch center. Michael said that, through a meeting with Erie County Council, County Executive Mark DiVecchio and former Director of Public Safety Joe Weindorf, that such was the case with dispatching. She added that they have repeatedly been told by county government officials that the consolidation was in fact mandated.
“Nowhere have we been able to find in PEMA’s guide, does it say ‘mandated,’” Michael said.“It says ‘recommended’ or ‘encouraged’ but it doesn’t say ‘mandated.’ We are asking, if it is mandated, we would like to see it in writing.” Michael added that, since the events of Sept. 11, 2001, the federal government has reconsidered consolidating dispatch because of utilizing just one center.“Because of what was hit, it killed all the radio systems because they were all together,” she said.“Between some of the towers being knocked down and the radios being inundated with traffic, they said that maybe it wasn’t such a good idea.” Interim Public Safety Director Harry Love said that it would be PEMA’s responsibility, not the county government, to mandate such consolidation. However, through the state code, he said he is unaware of any mandated consolidation.“Basically, what it says is that the county should make every effort to consolidate communications,” Love said.“I don’t know if you would call it a ‘mandate,’ I think that the reality is that the Commonwealth wants the county to consolidate dispatch operations into one center.” Love added that there are many reasons why PEMA would support the consolidation.

These reasons include interoperability of municipal officials, sharing of information, and sharing of costs involved with equipment purchases and utilities.“Supposedly, it is more advantageous budget-wise to have it in one location,” Love said. PEMA would allow more than one dispatch location, if extenuating circumstances exist, such as geography, Love said. If the lay of the land makes the consolidation unfeasible, multiple satellite centers may dispatch.“The county is basically charged with providing that service, so it’s up to the county how we do it,” he said.“This is the path they have chosen.” Under Act 78, which is available to research through PEMA, it does not state that any consolidation is “mandated,” as noted in Platea’s letter to the Open Records Officers.“Therefore, due to the confusion as to what actually PEMA instructed Erie County Government to adhere to in regards to their 911 Centers is vague,” the letter outlines.“By providing the documentation to us, you will be able to clear up any confusion that exists. If no documentation exists, please provide an explanation as to why elected Erie County Government officials are stating that PEMA is mandating this endeavor.” According to Michael, the request from Platea Council has been forwarded to County Solicitor Wally Knox, who must make an approval before it can be sent to PEMA. Michael said that, if no mandate exists, West County Communications will use this information to approach Erie County Council about reconsidering the consolidation project.
For the People

Harmonsburg, PA

#798 Oct 9, 2009
OCTOBER 3, 2009 Verified www.scanamerica.us

5:57 pm
East County Dispatches Fuller, Crescent STRUCTURE FIRE
Dansite Rd. & Rt. 89

5:58 pm
211 (to East County) repeat address

East County (repeats address) Reported fully involved garage fire with
Exposures

211 Responding

5:59 pm
WARREN CO.(to Erie County)

207 Responding

WARREN CO.(to East County) We received a phone call from that Dansite
Fire. All occupants are away from the structure.

East County Copy

Operations (to East County) Do you need a medic on the Dansite Fire?

East County 10-4. Start one.

East County (to 211) Did you copy that traffic from Warren County?

211 10-4.

(call continues…..)
For the People

Harmonsburg, PA

#799 Oct 9, 2009
11:45 am
EC911 B3, I know it’s out of your area, but I need you and a backup
To 4210 Davidson for a 911 Hang Up. Called back. We don’t
Get anybody on the other line. It’s just open air.
B3 Copies
B2 B2, Disregard B3, we’ll head there
EC911 Copy. B3 Disregard. B2 is going to head there
B3 Copies, but will still go.

11:48 am
EC911 (inaudible) nine, apartment *** It’s in the (inaudible)
Apartments
11:50 am
B2 (inaudible) been notified?
EC911 Not that I know of. Let me give them a call.
B2 Ok. The only reason I ask is because it’s an elderly place
B3 B3, what apartment did you say?
EC911 It’s apartment ***
B3 10-4

11:51 am
Operations 191 BLS Priority Two Grandview Manor 4210 Davidson

EC911 We just got the call in now. She called back after she realized
She didn’t call right the first time. Yeah, what it is that she
Hurt her leg. Her left leg is red and she doesn’t remember
How she did it.
B3 Do you have EmergyCare on the way here?

11:53 am
EC911 Engine Co. 13, First Respond 4210 Davidson Ave. Apt.***
For an Ill Patient
Engine 13 (inaudible)
EC911 Copy Engine 13. EmergyCare called for a First Responder.
EmergyCare called and cancelled. You’re in service.
For the People

Harmonsburg, PA

#800 Oct 9, 2009
5:29 pm
B8 B8, Erie County
EC911 Go ahead B8
B8 Ok. I need EmergyCare Dispatched to my location. One of the
People involved in the Motor Vehicle Accident needs
Transported. Report of Head & Neck pain.
EC911 I copy.

(MVA at 4200 block of Peach St. Police dispatched,
No Fire or EMS)
hmmm

Erie, PA

#801 Oct 9, 2009
For the People wrote:
5:29 pm
B8 B8, Erie County
EC911 Go ahead B8
B8 Ok. I need EmergyCare Dispatched to my location. One of the
People involved in the Motor Vehicle Accident needs
Transported. Report of Head & Neck pain.
EC911 I copy.
(MVA at 4200 block of Peach St. Police dispatched,
No Fire or EMS)
How do you know that the caller didn't originally say that there was no injuries? Do you have the 911 tapes? This is a very common occurrence. People don't think that they are hurt, and then by the time the cops show up, have changed their mind or the people on scene have talked them into getting evaluated.
hmmm

Erie, PA

#802 Oct 9, 2009
For the People wrote:
11:45 am
EC911 B3, I know it’s out of your area, but I need you and a backup
To 4210 Davidson for a 911 Hang Up. Called back. We don’t
Get anybody on the other line. It’s just open air.
B3 Copies
B2 B2, Disregard B3, we’ll head there
EC911 Copy. B3 Disregard. B2 is going to head there
B3 Copies, but will still go.
11:48 am
EC911 (inaudible) nine, apartment *** It’s in the (inaudible)
Apartments
11:50 am
B2 (inaudible) been notified?
EC911 Not that I know of. Let me give them a call.
B2 Ok. The only reason I ask is because it’s an elderly place
B3 B3, what apartment did you say?
EC911 It’s apartment ***
B3 10-4
11:51 am
Operations 191 BLS Priority Two Grandview Manor 4210 Davidson
EC911 We just got the call in now. She called back after she realized
She didn’t call right the first time. Yeah, what it is that she
Hurt her leg. Her left leg is red and she doesn’t remember
How she did it.
B3 Do you have EmergyCare on the way here?
11:53 am
EC911 Engine Co. 13, First Respond 4210 Davidson Ave. Apt.***
For an Ill Patient
Engine 13 (inaudible)
EC911 Copy Engine 13. EmergyCare called for a First Responder.
EmergyCare called and cancelled. You’re in service.
It's a 911 hang up. That is the standard response for the police to get sent to one of these. It's not the 911 center's fault that the caller didn't stay on the line long enough to say, "I forgot to call Emergycare." Just because the outcome was an EMS call doesn't mean that procedures weren't followed correctly. That was a textbook response and one that any of the other centers would have done too. The part that makes it significant is the open air. Did somebody answer the phone to try to let the 911 center hear somebody assaulting them in the background? Happens a lot.
WTF

Lancaster, KY

#803 Oct 9, 2009
hmmm wrote:
<quoted text>
How do you know that the caller didn't originally say that there was no injuries? Do you have the 911 tapes? This is a very common occurrence. People don't think that they are hurt, and then by the time the cops show up, have changed their mind or the people on scene have talked them into getting evaluated.
DUH!!! Those calls are from a "List" that is verified thru a website of the ACTUALL call....you must be new to the forum!
For the People

Lancaster, KY

#804 Oct 9, 2009
hmmm wrote:
<quoted text>
How do you know that the caller didn't originally say that there was no injuries? Do you have the 911 tapes? This is a very common occurrence. People don't think that they are hurt, and then by the time the cops show up, have changed their mind or the people on scene have talked them into getting evaluated.
Sorry my bad! I forgot to include the original dispatch...no it did not say that there were no injuries.....just a dispatch for police to an MVA.....I should have included the wreckers being dispatched for the cars too....again, my bad...will spell it out for you next time.
Best Letter EVER

Lancaster, KY

#805 Oct 10, 2009
Experienced dispatchers deserve county money

The county is poised to set aside up to $90,000 for "a study of staffing and technology issues" at the county's emergency dispatching complex (Erie Times News, Oct. 2). The county also has to come up with the money that is owed to personnel who worked overtime to run the facility.

I can't believe I am the only person who has the answer to this dilemma. Give me the $90,000 and I will tell you what is needed. Better yet, hire back the dispatchers who lost their jobs when this whole fiasco started. They were trained to do the job and did so (most of them for many years) with no problems. Who came up with the idea to let experienced people go in the midst of a major transition? Supposedly, it was because of a lack of money, but now there seems to be a lot of money to try to fix the problem. The dispatchers made decent wages with decent benefits and they got the job done.(I guess it is true that you get what you pay for.)

Out-of-towners are probably scratching their heads wondering why no one "in the know" has been able to rectify the problem when the answer has been right in front of them all the time. Sometimes the answer is so obvious it is overlooked. We had dispatchers who knew their jobs. These people were terminated so the county could hire people for less money. These people have made quite a mess out of our "state-of-the-art" dispatch center.

Bring back the people who have the know-how to do to this job and are willing to do it before another person is waiting for a quick response to an emergency, only to find out the dispatchers sent them to the wrong address.

Marcia Lombard|Erie
I AGREE

Erie, PA

#806 Oct 10, 2009
Best Letter EVER wrote:
Experienced dispatchers deserve county money
The county is poised to set aside up to $90,000 for "a study of staffing and technology issues" at the county's emergency dispatching complex (Erie Times News, Oct. 2). The county also has to come up with the money that is owed to personnel who worked overtime to run the facility.
I can't believe I am the only person who has the answer to this dilemma. Give me the $90,000 and I will tell you what is needed. Better yet, hire back the dispatchers who lost their jobs when this whole fiasco started. They were trained to do the job and did so (most of them for many years) with no problems. Who came up with the idea to let experienced people go in the midst of a major transition? Supposedly, it was because of a lack of money, but now there seems to be a lot of money to try to fix the problem. The dispatchers made decent wages with decent benefits and they got the job done.(I guess it is true that you get what you pay for.)
Out-of-towners are probably scratching their heads wondering why no one "in the know" has been able to rectify the problem when the answer has been right in front of them all the time. Sometimes the answer is so obvious it is overlooked. We had dispatchers who knew their jobs. These people were terminated so the county could hire people for less money. These people have made quite a mess out of our "state-of-the-art" dispatch center.
Bring back the people who have the know-how to do to this job and are willing to do it before another person is waiting for a quick response to an emergency, only to find out the dispatchers sent them to the wrong address.
Marcia Lombard|Erie
No you're not the only one with the answer to this dilemma. Unfortunately, the politicians who make the final decisions on the 911 center don't have a clue. They put their faith in all the wrong people & now the taxpayers & emergency personnel are paying the price for their arrogance. Consolidation should have & would have worked had they kept the experienced dispatchers. Unfortunately, by trying to save a buck, they are now going into debt trying to fix a problem that they created. Take that money for the study & spend it on hiring back the people that provided the experienced, professional dispatching we deserve. Seriously guys, swallow your pride & admit you made a mistake.
Armed Home Invasion HELD

Lancaster, KY

#807 Oct 15, 2009
October 13, 2009 verified www.scanamerica.us
2:46 am
EC911 B9 & A1 for a call
B9 Did you say B9?
EC911 B9 & A1 for a call
B9 & A1 B9, A1
EC911 Respond to a BURGLARY that just occurred 511 East 14th St. GUN involved
and one shot was just heard
B9 B9, 38th & Old French
A1 A1 copy. So its a HOME INVASION?
EC911 That's correct
A1 Do we have a description?
EC911 We don't have a description.The husband opened the door for them. They
came in and shot. Came in thru the side door. The only entrance.
B9 Copy. will be in the area
C3 I'll be clear of Bellmont. Send me the gun call. You might want to
CLEAR THE AIR till they figure out what's going on
EC911 All units clear the air for East 14th
A1 A1 Erie, if you still have them on the line, why don't you tell them to come
to the door
(call continues with radio traffic)
2:49 am
B9 Be advised, 2 black males appx. 18-19 yrs. old one with black jeans on
with light skin
2:50 am
B9 Any one of those units, be advised, that one has a Hand Gun that WAS fired
and one has a Shotgun or Rifle.
(call continues)
3:18 am
B9 Erie, I need my incident number. What time did this call come in and what
time was this call dispatched?
EC911 B9, the call came in at 2:41 am. The send time was 2:42 am. It was DISPATCHED
at 2:46 am. Your arrival time was 2:47 am and your incident number is 50378.
B9 Copy. This call came in at 2:41 and wasn't dispatched until 2:46?
EC911 Came in at 2:41. Send time was 2:42. Dispatched at 2:46.
B9 W.....O......W.....thank you.
lets think about this

Stow, OH

#808 Oct 19, 2009
Wow somebody complain of injuries after the police get there. Could it be maybe they got sore after a little while.. possible, or maybe they found out the wreck wasn't their fault & see an opportunity to "get paid".. very possible in the age of Edgar Snyder & friends.
From being in the fire service for a year or two (or 20) I have found that what people tell the dispatcher & what we find when we get there are quite often a little different, In the "cell age" alot of the 911 calls come from passer-byers, that have little or no information, but feel the need to call up & tell the dispatcher all about something they don't know a whole lot about.
Now ALL dispatch centers make mistakes. Without knowing what was told to the 911 dispatcher, SOME of these calls might not be as bad as they are made out to be. Alot of the calls posted here on the list don't make a lot of sence. From talking to a few Millcreek & Erie firefighters most of the EMS calls that are making "the list" are calls that these fire depts don't respond to under their SOP's that were given to 911. So if the FD does.'t respond to calls at nursing homes or abdominal pains, why are these calls making "the list" Do the people putting out "the list" have an accurate account of what depts do & do't go to what type of calls. Even before 911 took over Erie & Millcreek these depts didn't respond to alot of the calls making "the list".
Why is Platea borough, one of the smaller communities in erie county, who doesn't even have a police dept (covered by PSP,so the 911 dispatchers can't really screw those calls up), and has a FD that mightg get 100 calls a year making so much noise about this? Talk I have heard is that a Platea politician wants to save her sisters job, that she would loose, if West County goes "pierced" tits up.
hmmm wrote:
<quoted text>
How do you know that the caller didn't originally say that there was no injuries? Do you have the 911 tapes? This is a very common occurrence. People don't think that they are hurt, and then by the time the cops show up, have changed their mind or the people on scene have talked them into getting evaluated.
EC TAXPAYER

Euclid, OH

#809 Oct 20, 2009
"lets think about this wrote"
Talk I have heard is that a Platea politician wants to save her sisters job, that she would loose, if West County goes "pierced" tits up.

Maybe someone better watch their P's and Q's before they accuse people of things that aren't true!! Or several people could be arrested for slander or harrassment! From someone who has been in the fire service for 23 yrs. Yes everyone makes mistakes, but for someone to call 911 for a burglery or for an EMS call, the dispatcher should know what questions to ask in order to get the information correct!! If I called 911 and it rang 9 or more times and I wanted to report a fire or emergency I would be lets just say "less than happy" I have every right to complain as a taxpayer of this County that there are problems that need to be fixed at EC911. Until you get the proper training to take a 911 call, you shouldn't be doing that job! This issue has nothing to do with "saving" someones JOB! it is about trying to get the County to realize this was not a good idea and "you get what you pay for" Maybe not all of the calls on "the list" are legit calls, but if there is a P1 EMS call in the city of Erie, the last I checked the FD was dispatched for it as a first responder! Since leaving my dispatch job over 15 yrs ago(for a job that paid more), I'm sure if I answered a 911 call, I would ask the simple questions so I could tell my departments where the call is, what the problem is, and any other specifics I could get! even if it means staying on the call until the first units arrive on scene! OMG people WAKE UP AND SMELL THE SMOG! If we don't get this issue resolved it is again a matter of time before someone is seriously hurt or killed because they couldn't get through to 911 or the call "sat" on the board for 2 hrs, before someone noticed it was there....TICK TOCK TICK TOCK.

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