Review: Ace American Home

Review: Ace American Home

Posted in the Englewood Forum

Lisa-Jane

South Elgin, IL

#1 Jul 18, 2012
When I needed someone to come out to my condo to fix my A/C, the only Tampa air conditioning service that was able to come out to me the following day without charging me an emergency fee was Ace American Home.
Their tech was able to get the central air conditioning unit fixed in a little over an hour. Very glad to get this fixed and it's been running great ever since.
One of you

Sarasota, FL

#2 Aug 4, 2012
Be very careful of this company, they are only concerned of the $$ they make.. The sales techs/ maintenance techs are only concerned about scaring people into new ac systems...

be very careful with this company... They are known to charge 75 plus year olds eight thousands dollars plus for new ac units they do not need...

get another opinion...

Get the word out this company is a senior praying corp. Their old name was advanced air solutions, they changed it because the flunked the BBB....

LOL

they are crooks...
sorry

Clearwater, FL

#3 Aug 9, 2012
They only have installer. And they are not certify tech. they don't have certificate not even to carry Freon in the truck or recharge a/c unit
Wow advanced air. New name ace American home
Good for then sorry for you!!!!!!!!!!
Crooks should be in jail

United States

#4 Nov 28, 2012
My 3 year old ac needed service. I used a discount coupon for a check up. Ace tech said I had a bad compressor and no freon. To repair it would cost $6000. I told the tech to leave and called another company. They found nothing wrong. They are totally incompetent or thieves. Either way you take a risk.
Beware

Tampa, FL

#5 Jan 18, 2013
Advanced Air Solutions then Ace American Home and now AND Services and also Cool Now Inc out of Tampa. The name can change but the company practices stay the same.
Dawn Miller

Bradenton, FL

#6 Feb 24, 2013
Unbelievable liars, Said 11 year old unit was too far gone to save and dangerous to run, would cost 6700 and could put in right away. They had called us for yearly check-up, were having no issues but let them come for free. We called for second opinion. Strangely enough unit only 5 years old and not a single problem to be found. I feel sorry for trusting people who believe all they hear.
BEWARE CROOKS

Bradenton, FL

#7 Feb 24, 2013
This tech took lying to a new level. Told me I needed a whole new ac unit and that it was dangerous to run. Apparently using the low freon level is one they like to use alot. He ran all these numbers that were off but, knowing I have no clue what's the levels should be. A friend's father who does ac work checked and every single word out of Ace tech's mouth was a lie. Bunch of CROOKS. Use anyone but ACE or is it now AND services. No wonder they keep changing the name.
BEWARE

Fort Myers, FL

#8 Mar 28, 2013
BEWARE CROOKS wrote:
This tech took lying to a new level. Told me I needed a whole new ac unit and that it was dangerous to run. Apparently using the low freon level is one they like to use alot. He ran all these numbers that were off but, knowing I have no clue what's the levels should be. A friend's father who does ac work checked and every single word out of Ace tech's mouth was a lie. Bunch of CROOKS. Use anyone but ACE or is it now AND services. No wonder they keep changing the name.
Same thing happened to us! We were told our system was leaking freon which was dangerous to our health. Tech spent 5 hours which was just to be a routine check. Ac unit has been working fine.
His motive was to sell a new system.
beware

Indianapolis, IN

#9 Apr 25, 2013
Be very careful I almost confused this company with a company I had been dealing with for years in the Brandon/Tampa area. This is NOT ACE Heating & Cooling, the company I have dealt with and am very pleased with. ACE Heating & Cooling is very honest and reliable. Do your homework make sure you have the right ACE.
HARRY AND BETTY GOLDSTEIN

Largo, FL

#10 Dec 13, 2013
HIRED THEM TO LOOK AT OUR AIR CONDITIONER. THEY SAID THE COMPRESSOR WAS FINSHED AND GAVE US PRICES 3 OF THEM) FOR A NEW UNIT. WE SAID "WE'LL THINK AOUT IT." WE WERE TOLD WE HAD TO DECIDE RIGHT NOW TO GET THAT PRICE. MY HUSBAND INVITED HIM TO LEAVE.
CALLED A SUPER YOUNG MAN WHO IS STARTING OUT. THE COMPANY NAME IS A.N.D. THEY CAME WITHIN THE HOUR AND FOUND A BROKEN WIRE INSIDE THE THERMOSTAT. REPAIRED IT, CHANGED THE THERMOSTAT AND SERVICED THE AIR CONDITIONER. FOR A VERY REASONABLE $120.
I DO NOT RECOMMEND ACE AMERICAN HOME. THEY ARE NOT HONEST.
THANK GOODNESS FOR A.N.D.
do not use

New Port Richey, FL

#11 Dec 17, 2013
I have been nothing but disappointed in this company. They're completely inappropriate and unprofessional. I won't se my exact complaints to protect my indentity from them but they're terrible.
Danielle Vargas

Manhattan, KS

#12 Dec 30, 2013
We have been dealing with these crooks for a couple years now and I wish we could just cut our losses and dump them. Everything everybody said above is true! They oversell everything and our ac breaks down every couple of months. The only reason we keep with them is because of the warranty they have us the last fiasco we had. But they never call us back to schedule. They always try to sell us something that is going to cost a minimum of $1000. The ac stops working. It's just been a terrible year with this company. Don't get started with them or you'll never get away!
rick

Brandon, FL

#13 Jan 17, 2014
bad service, dishonest. turned on my AC unit in March 2012, didn't work. Called this company they sent someone out. Did quick check said a part on air handler was bad would cost at least 1200.00 to replace. long story short. HE DID NOT CHECK TO SEE IF THE SWITCH ON THE WALL WAS TURNED OFF!!!!. I had ac replaced same day, I watched as the install team installed the unit. The very last thing they did was flip the switch. I asked if that was off all the time, he said "yeah, good thing it was, I forgot to turn off the circuit breaker" ALSO They were suppose to check the ducts for leaks. He went up in attic, came back 5 MINUTES LATER and said there was no leaks. I attempted to work with the owner of the company, but he would no bulge. Bad, dishonest company. Techs I had were lazy, at least one of them was and don't seem to know their job very well. bad bad people!!! stay away
Mule

Lake Wales, FL

#14 Feb 17, 2014
Unbelievable they still have a business, I had them out to repair my ol'ladys AC 7 friggin' times... they got me for over $1200 but after hounding them as badly as they serviced her AC unit, they finally refunded the $$.
For Sure stay away from these Idiots !!
Taken in Pasco

Sarasota, FL

#15 May 9, 2014
And Services aka Ace American Home aka Advanced Air Solutions aka Cool Now Inc
Similar to other complaints - And Services came out and fixed unit by replacing a capacitor, a $30 part they charged $270 to replace, supposedly recharged freon for another $165; but then they retested unit and said the compressor was bad, that another part was sparking, that the unit would no longer function; and because system was at 9 years old I should replace compressor and air handler for $8700. I called another company for replacement and explained my tales of woe with And Services to them, received a quote from 2nd co for $5180 to replace; BUT WHEN 2nd co came out to test existing system they found my existing system worked fine and no repairs or replacement was necessary
chuck

Bartow, FL

#16 Dec 18, 2014
They have changed their name to And Services and Cool Now if you call them out GET A SECOND OPINION!!!!! THEY ARE NOT CERTIFIED TECHNICIANS THEY ARE SALESMEN
anaconda

Newport, AR

#17 Feb 17, 2015
Ok
Anonymous

American Fork, UT

#18 May 14, 2016
I would go with http://www.onehourairflorida.com/air-conditio... . They have always done better jobs than Ace for me.

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