Review: RWJ Management Co Inc

[Tom]

I used your gas station last week and I was greatly disatisfied with the gas pump's speed! It was so slow that I will notbuy anymore gas from this station which is close to my home. I will gladly go across the street to the mobile station where their pumps are three times faster then your pumps!!! Why don't you fix this problem? I was so mad that evening when it took me eight to ten minutes to not even fill up my car. Tell me when you fix those pumps!
Tom

[TMF]

Tom wrote:

I used your gas station last week and I was greatly disatisfied with the gas pump's speed! It was so slow that I will notbuy anymore gas from this station which is close to my home. I will gladly go across the street to the mobile station where their pumps are three times faster then your pumps!!! Why don't you fix this problem? I was so mad that evening when it took me eight to ten minutes to not even fill up my car. Tell me when you fix those pumps!
Tom

Tom, Usually when the pump is slow it's because they haven't changed their filters. Usually every hose that goes to you gas tank has a filter up near the top of the hose and when it hasn't been changed often enough that happens. Neglet on their part. TMF

[TMF]

Tom,

Usually when a gas pump gets slow it's because they have not changed the pumps filter. That's neglect on their part.

TMF

[mad colorado]

You need to have pin purchases from debit cards at your pumps so people like the guy who is using my fiances's card number at your pump and the stations at citgo in oakbrook and at thorntons in villa park and lagrange in pa. can't get gas and screw innocent hard working people financially.

[bob juckniess]

we change the filters regularly. i checked today and all are working well. thanks for the feedback!

[Irate]

mad colorado wrote:

You need to have pin purchases from debit cards at your pumps so people like the guy who is using my fiances's card number at your pump and the stations at citgo in oakbrook and at thorntons in villa park and lagrange in pa. can't get gas and screw innocent hard working people financially.

You're not the only one. We've recently experienced purchases at these stations in IL. We live in WV. We also only drive vehicles with 15 gallon tanks...no need for $75 to $100 purchases...sometimes twice in one day.

[Gorno]

Sounds like maybe the stations could be using their gasoline to "launder" stolen debit card and credit card numbers. Someone should contact the local county or city auditor's office and the state's attorney general's office. If folks as far away as West Virginia are having their debit cards "dry cleaned" at RWJ, the county and state authorities ought to find out about it. The state police also come to mind. It's probably connected to a nationwide ring of card info theives.

[Or Gorno]

you just have a silly imagination. Good one though - "ring of criminals "... You so crazy mr. gorno.

[Irate]

After contacting the local authorities (in Cicero, Elmhurst, Oak Brook, etc) NOTHING was done. One detective said that since the bank reimbursed us and changed our card and account number, that it was actually the bank that was stolen from. Since they're insured, they're also covered. What doesn't make sense to me is HOW AND WHY our card was ONLY used at RWJ companies...in 3 or more different cities. They drove around and picked gas stations owned by RWJ Management, ignoring all the Shells, BPs, Marathons, etc. Strange don't you think?

I'm with Gorno on this one. These people actually made a copy of our debit card. They were stealing directly from our checking account (over $1600 worth). And obviously, they've done it to others as MadColorado pointed out.(Which is why I've mentioned this here.)

I'm incredibly disappointed in the local authorities apparent lack of interest in this. After seeing several other threads about the police, I'm not surprised. It really wouldn't be difficult for them to go to the gas station, view the tapes at the times of the theft (at EACH gas station), get plate numbers of people involved, or AT LEAST the make and model of the vehicle. My husband and I were willing to give them copies of our statements so they can see the cities, the stations, and the amount of the transactions. If they would do SOMETHING, I might feel a bit better. I could have SOMETHING by the end of the week because I've worked on theft cases before.

I grew up surrounded by officers. Not in the bad sense, they are my family members. I know what can and SHOULD be done.

[MollyHigh]

Irate wrote:

After contacting the local authorities (in Cicero, Elmhurst, Oak Brook, etc) NOTHING was done. One detective said that since the bank reimbursed us and changed our card and account number, that it was actually the bank that was stolen from....

Irate, since money was stolen from your checking account, you and your husband were the victims, not the bank. I would think you could press charges. The fact the bank later decided to reimburse you for the theft from your account does not change the fact you were the victims.

[Cahier at BP]

Irate wrote:

After contacting the local authorities (in Cicero, Elmhurst, Oak Brook, etc) NOTHING was done. One detective said that since the bank reimbursed us and changed our card and account number, that it was actually the bank that was stolen from. Since they're insured, they're also covered. What doesn't make sense to me is HOW AND WHY our card was ONLY used at RWJ companies...in 3 or more different cities. They drove around and picked gas stations owned by RWJ Management, ignoring all the Shells, BPs, Marathons, etc. Strange don't you think?
I'm with Gorno on this one. These people actually made a copy of our debit card. They were stealing directly from our checking account (over $1600 worth). And obviously, they've done it to others as MadColorado pointed out.(Which is why I've mentioned this here.)
I'm incredibly disappointed in the local authorities apparent lack of interest in this. After seeing several other threads about the police, I'm not surprised. It really wouldn't be difficult for them to go to the gas station, view the tapes at the times of the theft (at EACH gas station), get plate numbers of people involved, or AT LEAST the make and model of the vehicle. My husband and I were willing to give them copies of our statements so they can see the cities, the stations, and the amount of the transactions. If they would do SOMETHING, I might feel a bit better. I could have SOMETHING by the end of the week because I've worked on theft cases before.
I grew up surrounded by officers. Not in the bad sense, they are my family members. I know what can and SHOULD be done.

Actually, we have been constantly trying to up our security with fraudulent cards. However, when customers are not willing to come inside and sign, there is nothing we can do. We did have it where one needed to put in your zip code before pumping your gas, but people began to complain about that and it hurt our buisness.

thank you for your comments and advice

[Irate]

I actually feel BETTER about putting a pin AND a zip code in. I'm one of the few people who does not get annoyed by a cashier asking to see ID with a purchase. My gut feeling is that the people complaining, were the ones STEALING OTHER PEOPLES MONEY. If they hit other bank accounts like they hit ours, then they're certainly doing this A LOT to others. You should really change it back and keep this in mind.

[MollyHigh]

I thought a PIN had to be entered with a bank card debit. With a credit card purchase it's your signature instead that is required. How do filling stations get around that requirement?

[Irate]

Not really sure how they get around it. Several gas stations are this way. I miss having the stations ask for a pin number and/or my zip code. At least there was some form of protection in place. Anymore, I just go to the pump, swipe the card, then pump the gas. No questions asked.

[MollyHigh]

Irate wrote:

Not really sure how they get around it. Several gas stations are this way. I miss having the stations ask for a pin number and/or my zip code. At least there was some form of protection in place. Anymore, I just go to the pump, swipe the card, then pump the gas. No questions asked.

Maybe that is how they stole your card info and made a duplicate? When you swiped it at a gas pump. That would give them all the data they need to make a new card.