Review: Nassau's Furniture Co

[Marcey]

Delivering outstanding customer service is of great importance to David Goldberg, president of Nassau's Furniture in South Windsor.

We contacted Nassau's when we had a problem with our new carpeting that had been installed in large two bedrooms and a hall. I called to report the problem and was told that an installer would be out the same day. That day, right on schedule, the installer arrived to examine the carpet. He determined there was a problem, then asked when it would be best for him to come back to try and fix it. Again, he was right on time for the appointment. Though the installer tried mightily and patiently to fix the problem, we were still unsatisfied.

The installer suggested that we call Goldberg in the morning to share our concerns. Before I could even place the call, Goldberg called me! Goldberg sent an independent carpet specialist to evaluate the problem. Once he got the report, Goldberg called back and told us to come pick out new carpet. He not only allowed us to upgrade a bit at no additional cost, but told us they would move all of the furniture (which we had originally moved ourselves) at no cost.

At all times during this process, we were treated respectfully and honestly. Goldberg clearly wanted to be sure we were happy customers.

The second installation went smoothly, the new carpet looks terrific and we are VERY happy customers!

[Japeto]

Well, O happy day. Maybe you ought to empty the house and put all new furniture in it. Then you could write a book about it and have Goldberg autograph copies for you.