Review: Go The Airport Shuttle

Review: Go The Airport Shuttle

Posted in the Ellicott City Forum

SFH

Rockville, MD

#1 Sep 7, 2013
Extremely Unprofessional and Rude Customer Service From Owner of Company!
On January 24, 2013, my wife contacted the company to make shuttle arrangements for my brother who was arriving at BWI Airport from New York. However, when we could not contact him, it was necessary to cancel the service prior to incurring a charge. Upon my wife contacting the company to cancel shuttle service, the owner, Bill Eames, gave her a difficult time regarding cancellation despite having approximately another 30 minutes to do so. After my wife asked no less than four times to cancel the service, I demanded it be canceled immediately. The OWNER ABRUPTLY HANG UP THE TELEPHONE! Upon calling back and requesting his name and confirmation number regarding the cancellation, OWNER WAS VERY UNPROFESSIONAL AND BELLIGERENT!

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