Review: Sanford Kramer Plumbinig Hvac
Posted in the Elkridge Forum
#1 Jul 30, 2009
Really great customer service and did a good job installing my air conditioning system.
#4 Jun 1, 2011
Consumers BEWARE, DO NOT USE THIS COMPANY unless you want to take a chance of being ripped off.
Our AC was not working and we wanted a professional opinion, ha the technician they sent was nothing more than a sales man who tried to tell us the entire system needed to be replaced and would cost between $6000 to $9000.
Thank goodness we had a second opinion, it ended up being nothing more than a sump heater and switch.... a minor and inexpensive repair.
If you value your hard earned money then don't throw it away on the opinion of a second rate technician.
#5 Aug 9, 2011
This company ripped off my wife! i was out of town and the a/c stopped working so i told my wife to go ahead and call somebody. well they said they put in up to 2.5 lbs of coolant (couldnt tell us exactly how much) and then told her if this didnt work it would be 2000 dollars to fix the leak and if that wasnt the problem it would be 6000 dollars to replace the unit.... well 2 day later it was not running and i was home to fix it. im not an hvac mechanic but i know a little about them. i unclogged the evaporator pump and wha do you know it works great! i dont think they did anything and they charged us 580 dollars. DO NOT USE THIS COMPANY!!!
#6 Dec 9, 2011
Sanford Kramer came out to fix my water heater. The service man fixed the water heater and turned off my furnace because the room was hot. The only problem is that he forgot to turn it back on. About six hours later the house was quite cold. I could not find any breakers thrown or any way to restart the furnace. In the morning I found a switch on the furnace and turn it on, the furnace came on. I called the customer service manager and she said she would have to see the work order to adjust my bill. She said she would call me in a few days which she did not. Then she would not take my calls for a week. I finally called and ask to speak to the manager who again said she would call me back. She did not . So I called here and was offered $50 off of my next service call. Like there would be a next service call after ther customer service team treated me like this. Stay away from Sandford Kramer .
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