Dish network vs Time warner Cable

Dish network vs Time warner Cable

Posted in the El Paso Forum


El Paso, TX

#1 May 10, 2009
I need some advice. I work as a DOD contract civilian in the local area and need some advice, especially since I'll probably get PCS orders in the next 12-18 months to relocate overseas in support of U.S. forces.

I'm considering switching from Dish network to Time Warner Cable to save money. Right Time Warner has a very attractive package price that includes internet, unlimited domestic long distance, and digital cable including 10 free HD channels for 12 months that does not require a contract to be signed. I'd have to pay a $39.99 installation fee and a $19.99 telephone fee. I actually already have internet service via time warner cable.

My current Dish network service is contract free, but if I want to upgrade to HD serivce I must sign a 24 month contract and pay a $150 fee in addition to paying $10 extra per month for 33 more HD channels. Of course there are penalties before cancelling prior to the end of 24 months, UNLESS one is military with PCS orders.

I'm a little leary of signing contracts because in this area one has to have military orders to get out of certain contracts. Whenever I move to other assignments, I do get DOD issued orders, BUT i'm not actually a military member.

Any thoughts or advice would be appreciated.

Thank you

Since: Feb 08

Location hidden

#2 May 10, 2009
Bulgogi, this is Kimchi here! I keed, I keed. I think TW service and quality varies by what part of town you're in. I fired them after 3 weeks of outages in my neighborhood. But then went with them for Internet only -- now it's a year and a half with only a single two-hour outage, and good download speeds. But I'm happy with Dish for TV as there are no outages, even in windstorms and heavy rain (the dish is on a flat roof, weighted down with cinderblocks. Sounds weird, but it WORKS.

If I were you I'd canvas the neighbors to see how their TW reliability and Internet speed works.

I'd say the military clause won't work for a contractor, because it doesn't work for a civil servant who isn't being FORCED to do a government PCS.

El Paso, TX

#3 May 10, 2009
Time Warner has absolutely the worst service on the planet. Outages are common in certain areas of town and repair is slow at best.
Dish or Direct is expensive but the service level is much better.
With DoD orders a contract should not be a issue with either but I would not sign a contract under any circumstances. Neither of these companies are in the position to dictate terms, both are loosing customers in wholesale fashion at this time.
Tell Time Warner you will not pay a installation fee. They wave this fee all the time and right now they are not in a position to demand a fee. Tell them it's a deal breaker.

You do know you must have a HD TV to receive HD regardless of service provider. HD TV is more flash than substance. By a Blue-Ray player and sign on to Netflix, get the real benefit of HD and save a ton of money.


El Paso, TX

#4 May 11, 2009
Thanks for the inputs. I really appreciate it

Hartsville, SC

#5 Jul 15, 2010
Time Warner Cable is the best where I live. They are cheaper than dish network I had dish for 6yrs there prices went up and up their customer service sucks and they charge for any help or need a tech to come out or equipment replace.TIme warner cable offer ondemand,start over feature,offer free hd. Theres no weather interference. Also their no contracts or credit checks their r price lock gurantees so no worrying about prices. Also they have great customer service and they will fix and replace anything for free and keep working until the job get done also another advantage they have a local office. Also with their internet service its always reliable and fast it has a great internet connection works great with VOIP and PS2 online gaming. Thats why im going on with time warner for the last 2yrs in orangeburg,sc

Englewood, CO

#6 Jan 23, 2011
I am not to sure about TWC, but I can tell you about DISH. I also have my dish weighed down by cinder blocks, it works better for me and my family not to have the DISH actually installed or attached to anything. Being an employee of DISH, I can tell you that weather related outages are far less common then most would think. If this is a common factor in your subscription, I do suggest you call and get it resolved with an agent. As of right now, we do have a promotion going on called HD Free for Life. This promotion allows you to get all of your core HD programming free of charge. Its a $10 value over the course of a 2 year contract. Its not a bad deal. As for military services, I personally would like to thank you for your services; Thank you. Now as for DISH, the company does respect the commitment you are serving for the country and their are services and options as for your contract. If you have any other questions please do let me know!

Amherst, OH

#7 Sep 22, 2011
I'm under contract with Dish till May and they will charge me $ 17.50 for every month I cancell. I had Time Warner and loved it. Should have NEVER switched. Can't wait for May to go back. Better bang for my buck, Years ago some companies would buy out your contract

Copperas Cove, TX

#8 Sep 30, 2011
I have Direct TV and will never change for several reasons:

1. NFL package

2. No access from a Time Warner account for TV based web apps like HBO, TNT, TBS etc. I can watch from my IPAD basically any HBO series, documentary, movies, etc. Before downloading the app, I look at the reviews. Everyone that complains has a time Warner account as they do not allow access to these programs.

El Paso, TX

#9 Sep 30, 2011
I still have antennas.

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