Trotter Nissan & Chrysler - Service D...
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Happy customer

United States

#21 Mar 7, 2014
Let me tell you. I bought my vehicle from Trotter about 8 months ago. I had shopped out of town and they had the best price on my car right here in El Dorado. In the past I had also noticed service was slow. But just this week I was getting my car serviced and they now have all new service staff. Including a new service manager. Very nice guy. It seems that they are trying to fix the problems by replacing all the old Murphy staff. I think you should go see for yourselves. Very impressed.

El Dorado, AR

#22 Mar 7, 2014
If they got rid or moved Amy whatever her last name is to something else, that was one step in the right direction. The only thing she had going was her rack. She doesn't know squat about vehicles and had a personality that was drier than the Saharan Desert.They really need a certified mechanic in that position that understands what you telling them when you describe a vehicle issue to them.
Stay away from Trotter

El Dorado, AR

#24 Nov 5, 2014
I 100% agree with what "Fix the problem" said. Trotter repeatedly rips off their customers. Not only does the service department majorly suck but the managers could care less about new vehicle customers. They will only sell you a car if they can make a large profit on the back end. They sell useless over priced warrenties to people who are barely making ends meet at home. If the finance manager can't make any money off you then he flushes you so he doesn't mess up his yearly average. Jarod Hurst is the devil in sheeps clothing there at Trotter. Kirk the GM is only there to line his fat pockets & would rather be playing golf with his rich buddies. Chuck S is so rude and mean to his employees that he unmotivates them on a daily basis by insulting them all day long. The managers are like a huge black cloud over that dealership and the saddest part is that Mr. Ford Trotter has no idea that his store is crumbling right under his nose. They need to clean house and that starts at the top. If you get rid of the crappy, selfish, money hungry managers then Trotter might be a really nice place to buy a new vehicle. However that will never happen with these scumbags running the freak show. You've been warned. Now spread the word. Trotter is not what El Dorado needs if this is how they plan to run their business.

El Dorado, AR

#25 Nov 6, 2014
tell Chuck S to go chuck himself

Pine Bluff, AR

#26 Nov 26, 2014
They f**ked my brand new vehicle up twice, F**K THEM! If they would replace all the mechanics in the back that work on the vehicles and get some with experience they would be alright because ain't none of them worth a s**t, I've seen several post on other forums from alot of people and out of state people complaining on Trotter

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