Trotter Nissan & Chrysler - Service D...

Trotter Nissan & Chrysler - Service Department

Posted in the El Dorado Forum

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Dissatisfied Customer

United States

#1 Nov 23, 2013
Let's talk customer service, quality of service, and speed of service in the Service Department at Trotter Nissan & Chrysler.
Mechanic

El Dorado, AR

#2 Nov 23, 2013
Take it somewhere else and shut the HE@@ UP
The Problem

El Dorado, AR

#3 Nov 23, 2013
Trotter seems to have a slight problem realizing selling a vehicle is not the end of the business deal, it's the beginning. "Service After The Sale" is what they seam not to understand. THAT is what you build a reputation on. The reputation they have built here will put them out of business. The employee's there have guilty looks on their faces.
did not buy there

El Dorado, AR

#4 Nov 23, 2013
We found out that chuck, that was the old service manager now works at the Trotter store, we went to Red River in Malvern to buy our new suv. Greatest buying experience we've ever had.
they

El Dorado, AR

#5 Nov 23, 2013
They suck ass took my car there once & will never be back. They don't screw everything back in place & they take way to much time doing their job just to get that labor money. It's bullsht. They need better supervisors..but hey it is el dorado!!
well

Chicago, IL

#6 Nov 24, 2013
They should have a fixed amount of time per task that they pay the labor rate for.
feel your pain

San Antonio, TX

#7 Nov 24, 2013
well wrote:
They should have a fixed amount of time per task that they pay the labor rate for.
Agreed. When you've worked on your truck/car before on similar tasks that took you 2 hours should not take the "professionals" 5 to 6 hours.
trotteristhebest around

United States

#8 Nov 24, 2013
Service is why we keep buying cars there chuck was great to work with and amy is very knowledgeable and nice to look at
Terrible

United States

#9 Dec 3, 2013
Service sucks at Trotter in El Dorado. I takes three hours to get an oil change!!! Add an hour if you need a tire rotation... Add one more if you need to replace an air filter... Another hour if you want something else done... I have actually taken my vehicle out there and dropped it off before work, and had to leave it overnight so they could finish it. TWO DAYS for ROUTINE MAINTENANCE/SERVICE!!! But they won't let you schedule it in advance. I would never go there if I wasn't bound by the distance and inconvenience of driving out of town to another Nissan dealership, and by restrictions of a warranty and service agreement.

From the outside looking in it seems like more of a management issue not a staffing issue (quality versus quantity). There are more than enough employees to get the job done, but everyone moves at their own pace and there is always a congregation of slackers standing around talking. The last time I was out there, there were four or five guys crowded in the service manager's office on "break" for at-least 45 minutes in the middle of the afternoon. The service manager was in the office with them, working at the computer while they were slacking off. If the service manager can't get them moving, and the general manager can't get the service manager motivated, then it's time for the Trotter family to consider a change in management. Sometimes it takes a drastic and significant change to fix problems. Re-staff the entire building from top to bottom.

Terrible attitudes too. I know it's El Dorado, so my expectations are already low, but I'd think a non-local company would have higher standards. I hate to pay for service where I am viewed as a burden instead of a valued customer. Last time I checked, businesses can't exist without customers. They are fortunate that they have the corner on the market for the brands that they sell and service.

I wish there were a more "credible" forum that this was posted on so that maybe the management would see it and take it seriously. Too bad all of the animals out there have given this forum a bad name.
well

Chicago, IL

#10 Dec 3, 2013
If it's a Nissan dealership, complain directly to Nissan. They take these things seriously. They used to call after service or send out a survey to find out how things went, but I don't know if they still do.
Car Owner

Oklahoma City, OK

#11 Dec 12, 2013
A lot more negative than positive so far. I think I'll take my business out of town.
girly girl

Conway, AR

#12 Dec 12, 2013
I have always taken my car, which is not a Nissan, to Murphy motors. Idk if its since trotter took over but I don't like it I will not be going back.
letshearit

United States

#13 Dec 18, 2013
add your experiences el dorado. we need to help trotter shape up or ship out.
for real

El Dorado, AR

#14 Dec 18, 2013
For one there is a labor sheet put out by gov agency that tells business how many hrs it can bill for each job. Usually there is a one hour minimum. Some jobs like tire rotation and oil changes should be free if in warranty. Tire rotation every 3 to 5 thousand miles should be free for length of tire life warranty, such as 60,000 miles or 6 yrs and such. How long it takes depends entirely how many are ahead of you. It is nice to get quick service but I can tell you some scary costly mistakes made by some of the speedy oil change places. If you are being treated badly and service is bad try to contact Nissan online and report this location as they are underwritten by Nissan and they usually will correct problem. Lately there seems tobe a city wide issue with employees in jobs working with public not caring if the customer is happy or not. Some don't notice as they are here most of time but if you go out of town it blows you away how much better same stores are in other local towns. Not sure why but going to get real ugly here if administration in Washington changes and benefits are reduced more or cut and there are no jobs to work.
ROFL

United States

#15 Jan 2, 2014
These turds couldn't fix a bread sandwich, much less a car!!!
Dont Get It

El Dorado, AR

#16 Jan 2, 2014
They came here and spent a bundle on a dealership. But that Service Dept is like having Barney, Otis and Goober all rolled into one. Can't see them making it long in El Do. I've got one of their products that needs repairs, but dam if I would take it to them.
For Real

Tampa, FL

#17 Jan 2, 2014
Theres one of them technicians I know is damn good and was raised in the garage business I can tell you this if he cant fix it or his dad cant fix it nobody else can he has plenty of tools and lots of know how on most anything. He is straight honest and very hard working if he runs into something eating his lunch old pop is the master old junk and new high tech stuff he is really good as they get!! big trucks motors transmissions a/c s rear end1s you name it mix it or match it!! He is a great young man a chip off of the old old block I wont call any names everyone knows who he is and would be a ace master tech for any shop or dealership anywhere hes as good as the very best and honest as they get . Cant tell me anything but something good about him or his pop and grandpa which is no longer with us now he was the MASTER!! Some people on here complaining dont know all them techs .. Good people trying to make a living I personally would like to see the ones bellyaching do half the job they do.. put up or STFU
girly girl

Sherwood, AR

#18 Jan 3, 2014
For Real wrote:
Theres one of them technicians I know is damn good and was raised in the garage business I can tell you this if he cant fix it or his dad cant fix it nobody else can he has plenty of tools and lots of know how on most anything. He is straight honest and very hard working if he runs into something eating his lunch old pop is the master old junk and new high tech stuff he is really good as they get!! big trucks motors transmissions a/c s rear end1s you name it mix it or match it!! He is a great young man a chip off of the old old block I wont call any names everyone knows who he is and would be a ace master tech for any shop or dealership anywhere hes as good as the very best and honest as they get . Cant tell me anything but something good about him or his pop and grandpa which is no longer with us now he was the MASTER!! Some people on here complaining dont know all them techs .. Good people trying to make a living I personally would like to see the ones bellyaching do half the job they do.. put up or STFU
I have never had a problem with my car being fixed. It's the customer service who deal with people up front and that is ruining it or the others. I work hard and at my job I do my best to treat others like I want to be treated and I expect the same when I go to places.
Dont Get It

El Dorado, AR

#19 Jan 3, 2014
For Real U R A idiot. I know 2 different people who took their vehicle's to Trotter and got them back in worse shape than when they took them there. And have heard of others. For Real you wouldn't be the one they call the ignorantAzzFag are you? Sounds like U R, along with dam near every other comment on here.
Fix the problem

United States

#20 Jan 3, 2014
I'm glad to see that I'm not the only one who has had bad experiences with this service department.

PLEASE, PLEASE, PLEASE voice your complaints to the General Manager in El Dorado, or to someone in the Trotter Family in Pine Bluff!!! I would like to see these problems corrected. As a senior citizen, on a fixed income, with limited mobility, it is difficult for me to take my truck out of town for repairs. I have had numerous encounters with this service department over the years (Murphy and Trotter), all of which were negative. Mis-diagnosed problems, unnecessary out-of-pocket expenses, poor customer service, rude employees, poor communication, and extremely long waits and turnaround times just to name a few. My only defense has been to seek a second opinion, or to try to self-diagnose with internet searches. I have saved myself quite a bit of money and time over the years by getting a second opinion from independent mechanics and taking the correct answer to them (Trotter mechanics), or by going out of town. However, an independent diagnosis not always possible when the issue is brand-specific. I prefer to use a dealership because their service department should be knowledgeable with regard to their brands and models, and should have any information on known issues and recalls. Now Trotter has started charging $100 for diagnostics.

Hopefully if enough of us pay them a visit, give them a call, or send them an email voicing our frustrations, things will start to turn around and we can keep our money in El Dorado.

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