Review: Center for Oral, Facial and I...

Review: Center for Oral, Facial and Implant Surgery

Posted in the Edgerton Forum

Melissa Brown

Janesville, WI

#1 Jan 26, 2013
My fiance's dentist referred him to an oral surgeon because he had to have his wisdom teeth taken out. He was referred to Center for Oral, Facial and Implant Surgery in Janesville, WI. This place was bad news from the get go. So we have a date set to have the surgery done. We did arrive late because we had the wrong address. However, when we get there, they ask if he's eaten anything. He says yes. Of course he wasn't supposed to eat anything. When they called to remind him of his appointment date they NEVER told him not to eat anything. So, we had to re-schedule the appointment date. We originally scheduled it for January 25, 2013, but they called us back telling us they had a Saturday appointment for the 26th available. We decided to take it since we didn't have to take time off from work. Then the night of the 18th, they call and remind him of his appointment on the 19th and to make sure he hasn't eaten anything. Of course my fiance tells them that his appointment was made for the 26th not the 19th and this place refuses to admit that they made a mistake when making the appointment. Had they told him that it was the 19th he would have not taken it because we had a funeral to go to that day! Him and I even had a discussion while on the phone with the place asking me if the 26th was okay! There were two witnesses to verify that they DID tell us the 26th not the 19th and they refuse to admit that they are wrong and then proceed to tell my fiance that they can't help him any longer that he has to find another place! How this place is in business is beyond me! They have NO customer service what so ever! They don't tell him that he isn't supposed to eat the night before (and refuse to admit that they forgot to tell him that too!!) and we have to reschedule and then they give us the wrong date! Then have the nerve to say it's our fault and they can't help us! Please do NOT go this place!!! Thank god we didn't. They might have done some damage and then proceeded to say it wasn't their fault!

East Troy, WI

#2 Jan 27, 2013
If you haven't already found an oral surgeon I would highly recommend Dr. Meister in Janesville. His office is located behind Logli's. My family has had many procedures there. His work is exceptional and his staff is very professional and friendly.
Good luck to you!

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