Xcel's meter readers needed mittens

Xcel's meter readers needed mittens

There are 5 comments on the TwinCities.com story from Aug 21, 2008, titled Xcel's meter readers needed mittens. In it, TwinCities.com reports that:

Xcel Energy's meter-reading modules apparently weren't Minnesota-proofed. The Minneapolis-based utility said Thursday that a billing gaffe that caused 1,300 customers to be re-billed occurred because a key part ...

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CHR

Hopkins, MN

#1 Aug 22, 2008
Is it really fair to bill after the fact? Will they be charging current, probably at th more expensive expensive cost of natural gas? Though it may not be fair to the rest of the customers, but let it be a show of good faith by Excel to let bygones be bygones and not collect. They were using a faulty product, no fault of the customer... just let the customer have a break. 2.5M is not that much in todays day and age... but the $258/customer could break a consumer.
Kent

Saint Paul, MN

#2 Aug 22, 2008
We were one of the lucky ones, that got the sahft from their defulty meter. we owed $800.00 according to them for the gas we supposedly used.
Dave

Maple Grove, MN

#3 Aug 22, 2008
Kent's comment makes me wonder how Xcel knows how much gas was used per household if the meter was broken. Did they average between the surrounding months or use another algorithm? I don't deny folks need to pay for what they used, I'm just interested in how it was calculated.
Tooblecane

AOL

#4 Aug 22, 2008
Sounds like a giant, money making hoax to me.
Bill Hicks

Saint Paul, MN

#5 Aug 22, 2008
Tooblecane wrote:
Sounds like a giant, money making hoax to me.
D*mn straight it does!

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