Phone service problems in Springville, West Valley, Boston and ...

Phone service problems are causing issues for thousands of people in Springville, West Valley, Boston and Colden.

[CHANGE NEEDED]

why wasn't the phone company there to flag this line for the contractor???? this could have been prevented...the contractor should be fined.

[EMT in West Valley]

It would be a good idea if this ever happens again to put the fire department phone numbers on your broadcast. You announced that the information was available on your website but there was no internet in West Valley due to the outage. Thank you.

[Renee Colden]

When I called Verizon about the outage yesterday morning they tried to tell me it was my inside service and would be charged for the repairs and the person I spoke with was quite short and rude to me.. When I called back alittle while later they just said oh yes there is a problem your service should be back around 2:00 pm. They gave no details as to what the problem was when asked. I think they need to improve their customer relations. hey should have been able to tell me that yes there was a problem due to a broken line on their end.And their reps SHOULD NOT be rude and short with customers especially when yiour polite to them!!!!

[Scott]

i am able to call out today ( wednesday 7/30) but am not able to recieve calls.
called verizon they said there was no issues with the service.
told them about the reports yesterday.
they said someone would be out monday and would charge for a service call....

[Still in South Buffalo]

Bet this was Verizon.. muah ha

[Still in South Buffalo]

PS. Go to TIME WARNER CABLES HOME PHONE. THEY DO NOT CHARGE FOR SERVICE CALLS AND THEY KNOW WHEN THERE ARE OUTTAGES IN THE AREA !!!!!!!!!!