Can't call a coach? You still can save renovation
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#1 Jul 28, 2008
The QA Analyst will work closely with Data Quality Analysts and grow the QA team as needed by the organizationâs growth. How can we best evaluate the performance of the quality analyst in our call center?There are two primary areas to address when evaluating the effectiveness of a call center quality analyst or coach:
1) Determine if the coach has performed the one-on-one training sessions that they were supposed to deliver.
2) Determine if the coach is effective at providing constructive and actionable direction. Begin by ensuring that the coach has conducted the required training sessions.
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