Can't call a coach? You still can sav...

Can't call a coach? You still can save renovation

There are 1 comment on the Chicago Tribune story from Jul 27, 2008, titled Can't call a coach? You still can save renovation. In it, Chicago Tribune reports that:

If the expense of a remodeling coach is out of the question, experts say there are still ways for homeowners to avoid the worst nightmares of renovation, and save aggravation, time and money.

Join the discussion below, or Read more at Chicago Tribune.

call center

Seattle, WA

#1 Jul 28, 2008
The QA Analyst will work closely with Data Quality Analysts and grow the QA team as needed by the organization’s growth. How can we best evaluate the performance of the quality analyst in our call center?There are two primary areas to address when evaluating the effectiveness of a call center quality analyst or coach:

1) Determine if the coach has performed the one-on-one training sessions that they were supposed to deliver.

2) Determine if the coach is effective at providing constructive and actionable direction. Begin by ensuring that the coach has conducted the required training sessions.

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