Who will help the elderly now?
Posted in the Duncannon Forum
#1 Aug 2, 2007
Something is going on in one of our city government departments (New Bloomfield) that really needís to be brought out. Recently I went to see a friend in one of the apartment complexes in Loysville. While I was visiting, a case manager, from one of the city government departments came to do a reassessment on my friend to continue services that she was receiving through that department. I asked my friend if she would like me to leave so they could visit in private and she said no, it was not necessary. The case manager reassessed my friend and when she was finished I asked her numerous questions about the particular services that this department could provide me, if need be. She answered my questions quite completely and professionally and I was quite impressed with her demeanor and personality, having never met her before. I told her as she was leaving that I would probably be calling her soon for some help. When the case manager left my friends home we spoke of how nice she seemed to be and my friend said that there were many in her complex that were consumers on the girls list that were very pleased with her work. She said everyone had spoken about how this case manager seemed to really enjoy helping the elderly and was very respectful to them, unlike many in her office who had been through the complex over the years.
When I decided to call the case manager for help with some services I called the office that she worked at this week, I was told by someone who I have known for many years and who has been on staff for many years at this office (but not in a case managers position) that she was forced to resign. This person told me that there was really no reason for this except personal bias and prejudice by the supervisors and reception staff. She said that the supervisor allows one female, still on staff, who originally was transferred from another department because of personality problems to sit on the phone all day and do nothing- she rarely is caught up on cases and blames it on everybody else ( and who by the way has has Duncannon has her area of work with the elderly), she also said the supervisor allows another person to carry firearms on home visits-(which by the way is a big no, no!) The supervisor has a bad habit of telling the case managers to cut hours for the consumers (sighting budget problems) and when the consumers call in and complain, the supervisors blame it on the case managers or do not back them up. My point for all this is if this supervisory staff is allowing this to happen and is forcing good people to resign that really want and are good at working with the elderly, one wonders why the local government officials are letting these supervisors run roughshod over peoples lives at the detriment of the elderly.
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