I am not sure that Lynn has the correct kennel selected for her comments below. We do not have a record of a customer from Grand Rapids, MI in August 2013. Nor had we been out of town during August 2013. We do meet their needs of letting them out and feeding them. We consider all the dogs that board with us to be part of our family. We care for them in the same manner that we do our own dogs. If Lynn would like to email us I would be happy to discuss her concerns. Our email is found on our website.
I would never take my dog here again. I was visiting my daughter in a different state so I made plans to take my dog here weeks in advance. The week of, I called to make sure we were still a go and got no answer. They didn't call me back until the night before my trip so I had been extremely worried. They said they had been out of town. Two days into my trip, I tried calling to check on my dog and there was no answer. I tried calling for 3 days before finally getting a call back. If they weren't there to answer the phone, were they there feeding the poor dogs? Once I got my dog back, her blankets were soaked in urine. My dog is seven and has been potty trained since she was a puppy. If they had been letting her out properly, this would have never have been a problem. I had also given them a bag of her treats and every single treat was still in the bag. For your own dog's sake, do not use this kennel.