Dry Ridge Toyota
Disgruntled Customer

Louisville, KY

#30 Feb 15, 2012
I went to Toyota today. Walked around the lot, looked at 2 different Toyota Sienna's. The silver one had obviously been wrecked. The bumper was not lined up with the fender. I would have liked to looked at the other van, the interior, take it for a test drive, BUT there was no salesman in sight. So I guess they were not interested in selling a $30,000 car. I left. Drove down to South 75 Dodge. Got out, looked at a Jeep Commander. AGAIN no salesman in sight! I will be going to Piles Chevrolet to do my business. Jerry Gordon is an excellent salesman. AND someone always comes out when I pull onto their lot. I would have already purchased a vehicle there if they had what I wanted.
Old Fart

United States

#31 Feb 15, 2012
Go on and stop by Piles. If they don't have what you want, they'll go get it for you. EVERY car I've ever bought came from them. And they've not all been GM. It's a great place that treated my daughter with respect when she went without me.
OffBeat Bandit

Frankfort, KY

#32 Apr 4, 2012
Jealousy wrote:
Has any poster here actually ever visited Dry Ridge Toyota/Scion?
Dry Ridge Toyota/Scion does have a beautiful new building with a fish pond, fireplace, free wi-fi, exercise room, and of course Lori's Cafe. There is even a Community Room that any group or organization can use for their meetings. All features ANYONE can use whether or not they have ever bought or had their vehicle serviced with them.
Dry Ridge Toyota/Scion is growing and looking to hire for not only the Dry Ridge Toyota/Scion location but for the new Dry Ridge Truck & Suv Outlet. How many other dealerships can say that? Piles?
Dry Ridge Toyota/Scion does indeed let the customers know about available accessories for their vehicle. Wouldn't you want to know what's available instead of finding out later you could have added things before you took the vehicle home?
LOL - Would that be the same "new Dry Ridge Truck & Suv Outlet" that is out of business already? YEAH! They're doing great!

How many other dealerships can say that? Piles? Well, actually yeah! Looks like their hard work paid off and I heard they are building their own new dealership. Right across the interstate from yours. Reason is different though, you wanted a new dealership, and your "other" new dealership wasn't good enough. Their old dealership needs too much work to satisfy Chevrolet and it's cheaper to build new. I doubt they'll have a fish pond, a fireplace, an exercise room, or a cafe, but last time I went to a dealership, it was because they had a car I wanted at a price I was willing to pay, not because they had a fish pond, LOL!

Anybody remember that line in that old movie, "Used Cars," where the lady said something like "Come on down and look at the mile of cars...?" Then she had to prove that she had an actual mile of cars. I wonder why no one's made Rob prove that his dealership truely is the place where the people that build them, buy them. How would the courts define that? Does he have to prove that he sells a vehicle to every single person that builds a Toyota? Is this nationwide or worldwide? Or maybe he has to prove that he sells the highest percentage to builders of Toyotas. I heard Greens Toyota sells the highest percentage to Georgetown factory workers.

Maybe Charles Holcomb can ask his attorneys if Rob should continue to use that line... Maybe he can also ask his attorneys if it's OK to pose as a customer on page one when he said this:
"Dry Ridge Toyota is the only place I would buy a car. They help one buy a car not sell them one and they call after one buys a car there to make sure everything is OK. Their service department is impeccable. I would bet a lot of the bad comments on here are from ex employees and not just dissatisfied customers. My entire family buys their cars from Dry Ridge Toyota and I personally met Rob Marshall, the owner. He came out and thanked me for buying from him and when I go into service he stops and talks with me and other customers there. What else could one ask for? Take it from me, give Dry Ridge Toyota a try and you will see what I am talking about."
Then come back on page 2 and post as an employee, threatening people with lawsuits when he said this:
Hey Mr. Nice Guy. Why don't you come out of the closet and just let everyone know you are a disgruntled ex-employee - we intend to file a court injunction to get your IP address from topix and we are going to track you down and file a slander suit on you unless your negative postings are removed. Everyone here know who you are and our attorneys are coming after you
OffBeat Bandit

Frankfort, KY

#37 Apr 8, 2012
And it's grammar - you total screw-up! And, quite a few posts huh? Yeah? Really? And now you know me? That about serve it up sunshine? 2 dumbass. 2. Yeah, I posted on 2 whole topics. Wow, some Einstein you are... You can't spell or count. So, what the hell good are you? Thought so.
douchbagbandit

Louisville, KY

#38 Apr 9, 2012
lol you came back to see if I responded lol ;) obviously we see who matters. :) :P
OffBeat Bandit

Frankfort, KY

#39 Apr 9, 2012
douchbagbandit wrote:
lol you came back to see if I responded lol ;) obviously we see who matters.:):P
Well obviously you came back to see if I responded, so pot, meet kettle! You stupid-ass moron!
OffBeat Bandit

Frankfort, KY

#40 Apr 9, 2012
Nice use of the word "we." So, now you're what, the self-appointed spokesperson on behalf of the world for all things Topix? You might want to learn to spell before you take on that role.

What's the matter? You picked a fight that you cannot possibly win, both physically and/or virtually, so now you're just mad?

The problem is that your lack of intelligence makes it impossible for you to defend yourself on Topix, so your abundant supply of stupidity takes over, and you resport to childish name-calling and personal attacks. How's that working for you so far? You might want to quit while you're behind.
Yeah OK

Sevierville, TN

#43 Apr 17, 2012
If it weren't for Bernie Lozier, that place would just have to close its doors.
wow

Pleasant Plain, OH

#44 Apr 18, 2012
everyone that post crazy stuff like this is an idiot.
An Employee Of Dry Ridge

Walton, KY

#46 Apr 18, 2012
Enter to win an Ipad at www.dryridgetoyota.com No obligation to buy anything.
OffBeat Bandit

Frankfort, KY

#47 Apr 18, 2012
Way to spam Topix there Employee of Dry Ridge. By the way, when you say "Employee of Dry Ridge," which part of the county do you work for? I'm thinking trash collection... LOL!
An Employee Of Dry Ridge

Walton, KY

#48 Apr 19, 2012
Common Sense wrote:
I work at Toyota Georgetown and I will no longer do business with Dry Ridge Toyota. They will not honor the maintenance plans they sell. If anyone has had a similar experience please post it on this forum so we can initiate a class action lawsuit.
Common Sense - Can you please email [email protected] with your complaint so I can take it to our General Manager and Owner to see what we can do to rectify your complaint
An Employee Of Dry Ridge

Walton, KY

#49 Apr 19, 2012
Disgruntled Customer wrote:
I went to Toyota today. Walked around the lot, looked at 2 different Toyota Sienna's. The silver one had obviously been wrecked. The bumper was not lined up with the fender. I would have liked to looked at the other van, the interior, take it for a test drive, BUT there was no salesman in sight. So I guess they were not interested in selling a $30,000 car. I left. Drove down to South 75 Dodge. Got out, looked at a Jeep Commander. AGAIN no salesman in sight! I will be going to Piles Chevrolet to do my business. Jerry Gordon is an excellent salesman. AND someone always comes out when I pull onto their lot. I would have already purchased a vehicle there if they had what I wanted.
So why dont you tell everyone you are a relative of Jerry.
An Employee Of Dry Ridge

Walton, KY

#50 Apr 19, 2012
Old Fart wrote:
Go on and stop by Piles. If they don't have what you want, they'll go get it for you. EVERY car I've ever bought came from them. And they've not all been GM. It's a great place that treated my daughter with respect when she went without me.
Sheesh!!!! Did you know that the owners of Piles Chevrolet and Dry Ridge Toyota are friends and do not bash each other so please stop the negative comments about Dry Ridge Toyota where our owner comes out and meets the customers and makes sure they get excellent treatment
Disgruntled Customer

Cincinnati, OH

#51 Apr 20, 2012
I am not a relative of Jerry. I have purchased 2 new vehicles from Mr. Gordon and would do so in the future. I can not say the same about Toyota because salesmen do not come out of that fancy building. An Employee of Dry Ridge, shape up the sales department get your people on the lot and you won't have complaints from potential customers.
OffBeat Bandit

Frankfort, KY

#52 Apr 20, 2012
If you're an employee of "Dry Ridge," why would you care if people are for Dry Ridge Toyota or Piles Chevrolet? I mean, you work for the county, right? By the way, have you noticed more people are for Piles Chevrolet than are for Dry Ridge Toyota? I did... Just saying...
Pissed off

United States

#53 Jun 8, 2012
I bought a used Tundra in February and have had to take it back nine times due to problems with the truck. I just got it back today and it is still messed up. The service department there is a joke!! Seems like after you buy a vehicle from them that they don't care about you anymore because they already have your money. This is the worst delearship that I have ever dealt with. THANKS for screwing me Dry Ridge Toyota!!!!
JBB

Fisherville, KY

#54 Jun 9, 2012
I made an appointment and took my Tacoma there for a water pump and timing belt change. They told me there were only two water pumps in the entire country and would not be able to complete my service. I told them that was impossible. The employees got angry and agressive with me. I went to the general manager and he backed up his employees. I called him on how stupid he was and low and behold they had a water pump sitting on their shelf. Got jerked around for about 8 hours. I wont go back. They were rude, imcompetent, and unhelpful.
JohnBgood

Ft Mitchell, KY

#55 Jan 26, 2016
"At 65 this is the worst car buying experience ever."
I ordered my 2015 Dodge Ram 3500 HD Limited from Trey Marshall, the MSRP was $73,330. I Paid an out the door price of $71,089. The Ram only comes with a Nexen tire made in Korea and in my opinion a substandard tire for a high dollar luxury Pickup Truck. I tried to negotiate different tires and the best I could do was make an agreement with They that if I supplied the tires of my choice he would install and balance them. He could not allow anything for the OEM tires so I sold them on Craigslist. The day I picked up my new Ram was March 4th and it was snowing. I took it for a short drive suggested by Trey to see that it was acceptable and I found that it was. I looked over the Ram while it was wet from the snow and found it looked great.I took it home and put it in my garage. the following week I drove the Ram to Ashtibula OH to pick up my new 43foot 5th wheel and bring it home. The ram was again put in the Garage needing a wash job. Because of my job and the weather along with no car wash that would accommodate a Dually, it took 6 weeks to have a day with good weather as well as the time to give the ram a good wash job. When I washed and shammied the Ram I found 3 claw marks at 120 degree spaces around the dish side of the new Alcoa Aluminum wheels with a Alcoa's proprietary Durabrite finish. I took it directly to the dealer the next day. Trey was still at school and the only man of authority was the Finance Manager Mike. I showed Mike the damage and he told me they could have "The Wheel Doctor" make them good as new. I was very skeptical but did agree and an appointment was made for the following Monday. After taking a day off work to make the appointment I was told on arrival the "Wheel Doctor " could not make it and another appointment was made for the following week. The Wheel Doctor showed up and said he could not duplicate the finish on the wheels. Come to find out the Ram was sent to the Dry Ridge Tire Discounter to have the tires installed. I told Trey he needed to make it right and should deal with the Tire Discounter that gouged the wheels during the process of changing the tires. I was jerked around foe another 2 weeks with Trey telling me that the manager at Tire Discounters would not call him back and he would get his service manager involved. I got a call from the service manager that told me I waited too long to tell them and there was nothing they could do about it, but they would make it right and have my NEW wheels repaired in Ohio by a shop that only deals in restoring that kind of wheel. I took my truck back to Trey and they sent it out. I was promised the truck would be back by tomorrow after a week had passed, then told tomorrow 4 more times. It finally arrive with 300+ miles put on it, a half tank of fuel missing, red mud on the tires, no valve caps, and the tires badly out of balance. The driver side rear outside wheel had a fresh scratch that was not there before it left and the damage on the front wheels was never addressed. I was no longer able to talk to Trey as he would not see me and acted licke he had nothing to do with the situation. I was told I had to go down to Dry Ridge and see Matt the General manager of their Dry Ridge Toyota facility because he was the one that handled it. I showed Matt the problems on the Ram. Matt was visually upset and told me he had already spent 4 or 5 hundred dollars on this problem and grabbed his head with both hands. I explained to him that I was not happy either and had put way more time into something that was supposed to be a good experience that had really gone south. I was able to reason with Matt by asking him to look at the situation from my eyes. Matt said he would talk to Rob Marshall the owner (as well as Trey's Daddy) and see what he would do. I got a call from Matt the next day and he told me Rob Marshall told him he had done all that he was going to do and that was the end of it.
Super tech

Dearborn, MI

#56 Feb 13, 2016
As much as I hate Rob Marshall. You sound like a cry baby. Should have bought a Chevy. Fool

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