Market Basket plans major project at ...

Market Basket plans major project at Bridge Street plaza in Lowell

There are 69 comments on the Lowell Sun story from Jun 6, 2008, titled Market Basket plans major project at Bridge Street plaza in Lowell. In it, Lowell Sun reports that:

Executives with Retail Management and Development Inc., the real-estate arm of the DeMoulas Market Basket supermarket chain, are planning a $15 million reinvention of their Bridge Street shopping plaza.

Join the discussion below, or Read more at Lowell Sun.

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elaint

East Hampton, CT

#64 Jan 7, 2009
market basket asst managr wrote:
okay everyone
our customer service at the one in hudson nh is great
i always say thank you have a good day to every customer that walks by me. and i am a front end assistant so i dont bag much but we stress good bagging on our sackers. Its soooo annoying sometimes when you deal with the customers that yell and go "I WANT TO TALK TO THE MANAGER"! then the manager gets stressed and yells at you after. dont get me wrong the employees are nice but customers sometimes are just soooo f-ing annoying
See, shows MB never knows how to help people; that's because this MB assistant manager gets paid the same amount as his/her cashiers, stockers, etc. that he mannages. What is wrong? YOU NEVER YELL AT A CUSTOMER! FOR ANY REASON! If I was the owner of a store, I would definitely fire whoever is yelling at my customers. MB is the only place in which the employee can give shitty service and still not get fired; that's because they pay them scraps. I've even heard cashiers at Hannaford or Shaws gets paid more than assistant managers at MB. I don't know if its true, but I've heard that.
shianna

United States

#65 Jan 17, 2009
Red Sox fan wrote:
I hope Market Basket does something to improve customer service next. Too often, I've had to deal with teenagers who are more interested in chatting about last weekend's huge party than they are with helping customers or immigrants who don't speak or understand a word of English. They never have enough registers open. The shelves are a mess. The people responsible for bagging my groceries throw my potatoes on top of my bread and can't seem to keep all the refridgerated stuff together. I've dealt with so many price discrepancies. They never have enough help at the deli and bakery departments. I try speaking to the store manager at the one I shop at in Billerica and I see no improvements in the store at all. All I'm asking for is a lille respect when I shop.
Try going during the day, 7am-3pm, there are less kids and more older adults working.
Eliot

Tewksbury, MA

#66 Feb 13, 2009
The asst managers that you talk about are just checkout supervisors at Market Basket...they are just part time kids in high school. I work full time for DeMooulas and they pay me and the other full time employees pretty well. and if your part time you get quarterly raises.
Elaint

Worcester, MA

#67 Feb 15, 2009
Eliot wrote:
The asst managers that you talk about are just checkout supervisors at Market Basket...they are just part time kids in high school. I work full time for DeMooulas and they pay me and the other full time employees pretty well. and if your part time you get quarterly raises.
Go see Costco or Trader Joes and tell me what you get and compare. These stores pay their people an average of $15 an hour; and I know that Hannaford is consistently on average about $.50 higher per on average vs Market Basket for part time pay. I don't know about full time though. But I do know full time help is quite a minority at MB compared to other stores because they try to operate the lowest cost possible.
Dill Dozer

Meredith, NH

#69 Jun 28, 2013
I've been seeing a lot of positive and negative comments in this forum. All I can say is that the service you receive really depends on which store you go to. You can usually tell what you're going to get just by the area the store is in. I work at a Market Basket (I choose not to reveal which one) and our particular location has often received glowing reviews with very few incidents. We exist in a nice area, where the people are decent. We do our best to uphold the values of good customer serivce, and I have often been told personally that all of our staff are friendly and helpful. Try shopping at different locations if you are unhappy with your service.
Another comment I have seen refers to the younger employees, between 14-16 years old. They may not be the most professional, but Market Basket provides a good place for these kids to start getting real world experience and learn what it means to hold a job and interact with customers. Not a lot of places are willing to hire employees that young, and even less are willing to hire people without some kind of job experience. Market Basket is doing these kids a favor by giving them a head start in life.
The facts are that yes, you may deal with some employees from time to time who are not so pleasant, but a lot of it also comes from dealing with unpleasant customers. Employees everywhere are still people, who want to be treated with respect just the same as anyone else.
Market Basket's minimum wage may be $8.00, but that is a pretty decent wage to start at considering that the state minimum wage is $7.25. I made more money starting at that job than my own mother did working in a child care center for five years. After 5.5 years, I have become a full time employee, and although I'm not always happy at my job, I am grateful for it, and even if I'm not happy, I'll still gladly help a customer and I'll do it with a smile, because this company has been good to me, and in return, I'll do my best to make sure it keeps its good name.
Consumer

Largo, FL

#70 Jun 29, 2013
Red Sox fan wrote:
I hope Market Basket does something to improve customer service next. Too often, I've had to deal with teenagers who are more interested in chatting about last weekend's huge party than they are with helping customers or immigrants who don't speak or understand a word of English. They never have enough registers open. The shelves are a mess. The people responsible for bagging my groceries throw my potatoes on top of my bread and can't seem to keep all the refridgerated stuff together. I've dealt with so many price discrepancies. They never have enough help at the deli and bakery departments. I try speaking to the store manager at the one I shop at in Billerica and I see no improvements in the store at all. All I'm asking for is a lille respect when I shop.
The key word in your entire post is Bill-er-ricka! What do you expect there????
Rabbi youconevich

Lowell, MA

#71 Jun 29, 2013
Consumer wrote:
<quoted text>
The key word in your entire post is Bill-er-ricka! What do you expect there????
Oh yes I call it Billricky.

Since: Sep 12

Location hidden

#72 Jun 29, 2013
Summer Breeze wrote:
I also think Market Basket needs to do something about Customer Service. It's not even just the high school kids. I've encountered quite a few rude adults working there. The last time I ever shopped at MB, I had forgotten my checkbook at home (An honest mistake!) and didn't realize until after the cashier had rung up my order. The assistant manager came over to suspend my order and loudly berated me for causing her a minor inconvenience. I left my order at the register and have never gone back. I'd rather pay a few extra dollars and get treated with a little respect.
Typical woman
snim3

Salem, NH

#73 Jul 26, 2013
Forget about this vs. that.
I want quality foods, low price, exceptional good customer service, nice-clean layout, variety of choice and huge parking lot. Period. LOL

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