Review: Dracut's Car Connection

Review: Dracut's Car Connection

Posted in the Dracut Forum

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Soccer Dad

Tewksbury, MA

#2 Aug 6, 2009
Dealt with Frank and he was GREAT. Highly recommended. Went there and it was very straight forward, very easy to deal with, and a pleasure. He took care of everything so I didn't take much time out of my schedule, and then he delivered it right to my driveway. Talk about service...Thanks Frank
Ken in New Hampshire

Hampton, NH

#4 Aug 15, 2009
I recently had the pleasure of dealing with Frank at the Car Connection. We said we were going to show up at 3pm to look at a Honda CRV. He had the car washed and ready to test drive when we arrived. The car was detailed to the nines. We purchaseed the vehicle and, like the review above said, he delivered it to our driveway that day.
A few days later, on my way to Maine, the alternator failed(like The Car Connection guys said these are used cars and stuff does happen). I called Frank and without hesitation he said "I'll take care of it". I called AAA and had the car towed to my mechanic. Frank had an alternator couriered to my mechanic with a check to cover the labor cost (my mechanic was a bit more expensive than Franks mechanic so I covered the difference which I consider very fair).
I was back on the road in a few hours.
I would recommend Frank and the Car Connection any time

Andover, MA

#5 Aug 30, 2009
I saw a Honda listed on Craigs list so I wanted to check out and see if there was anything bad written before we approached Dracut's Car Connection. I came upon this post. The 3 positive posts impressed me enough to give Frank and this dealership a try. It would be nice to have a great experience rather than the pressurized lets run the numbers game I come across when car searching. One thing which I think is a really important point, and that is, if consumers have a bad experience they will not be returning for a future purchase. I am going to give Frank a shot and hopefully the 05 Honda civic has my girlfriends name on it. If all goes well we would be back in the future for the next one, and yes there will be word of mouth. It is good business to be fair and not lied to, been down that road on the Norwood Automile.

Barrington, NH

#6 Mar 29, 2010
Unfortunately, I too purchased a lemon from this dealership. Information relevant to the condition of the car that could have been disclosed at the time of the sale was not. This left me with a very bad taste in my mouth. When I called to discuss this, I was basically told it was my problem now, and they only guarantee it to pass inspection. They told me work would be done to the car before delivery, which my mechanic said was not done, and the salesman "couldn't remember" when it was done. All in all, a learning experience.
R Pyer

Lebanon, NH

#7 Apr 8, 2010
Could not have been happier with them! Recently purchased a Jaguar S-Type from them. Frank was great to deal with and even made a special after-hours appointment for me to test drive the car. Extremely good to deal with, and we are very happy with the car! Great car at a great price and we have no complaints! Thanks Frank!

Billerica, MA

#13 Sep 22, 2010
Love My A6!!! It feels good to drive down the street in my new car and feel good...If that makes sense. Frank, thanks for getting me approved! I never thought it would happen...Thank you! Now I can fix my credit too...
Big D

Holly, MI

#14 Nov 16, 2010
The S4 is FAST! I LIKE THAT! Thanks Man. Unbelievable car. You guys were right, automatic is just as fast!
john doe

United States

#15 Nov 18, 2010
Hey james the banks and groups frank goes throught don't show up on ur credit report

Wilmington, MA

#16 Nov 30, 2010
So far so good. I have been shopping around for a Lincoln LS for weeks. I have arrived at other dealerships and wished I hadnt made the trip. Today I spoke to Frank and he did not seem like the other dealers I have meet. I am hoping to stop by tomorrow.
Dracuts Car Connection

Holly, MI

#17 Dec 4, 2010
Hey James...In response to John Doe, our banks DO indeed report to the credit bureaus so you are fixing your credit...Persian Acceptance is the only bank we use that ONLY reports to 1 credit bureau, and your loan is not through them as you well know...Glad your enjoying the car, and ALWAYS more than happy to help people drive a new car and establish good credit!!! After all, that's what we do!!!

Windham, NH

#18 Mar 6, 2011
I bought my first car with them about a year and a half ago. An 04 VW Passat. I was worried that I wouldn't be able to get it financed, since I just graduated and had absolutely no credit. They were able to get it done, and it *did* show up on credit reports. All three.

The car was spotless when I bought it, and Frank was great. I got a good deal on my trade in, which was a beater, and they even delivered the car to my door 45 miles away. Talk about good service.

Unfortunately, I put about $5-6k in repairs to the car. Heater core, window regulator, 4 axels, ABS sensor, drive shaft sensor, fuel pump, the list goes on. Note that all these things were working fine at the time of sale. It wasn't until I put 5-20k miles on it until this started happening. I put the blame on VW. They are fun to drive when they are working correctly, but very expensive to fix and prone to break. Traded it in yesterday.
Volvo s80 man

Rockport, MA

#19 Oct 17, 2011
Frank and his cousin are the men. They did what they had to do and they did whatever they had to do to make me walk away a happy customer and I really appreciate that. We had some trouble at the loan department bank but we pulled through and after a long 3 hours at the bank they bought a pizza for me and my girlfriend that had come along with me. Another thing is there not the stereo typical slime bag car salesman either. A couple days after I brought the car I bought to my machanic the and he said it needed a ball joint. So I had him replace it and also look over the whole car. Ended up being a $260 bill and I had called frank and told him and he sent me a check to cover it a few days later. Those dudes are tight. Appreciate that. Awesome customer service. I would 100% buy another car from Dracut car connection.

Tewksbury, MA

#21 Dec 18, 2011
Frank and Tiago...Thanks guys. The MDX is more than Awesome. Navi, DVD, and all. My credit is horrible lol Or it was, but now I can fix that and drive an awesome Suv. The kids and the wife are really happy and YOU know that's the most IMPORTANT thing. A happy wife and kids makes for a happy hubby. Plus I get to enjoy a beautiful MDX instead of a minivan...Thanks again guys. You guys were awesome and I'll check the website whenever I'm looking again or know someone looking. For sure! Good luck guys

Beverly, MA

#22 Feb 21, 2013
The place services cars at a snails pace. Don't expect for them to honor warranty issues in a timely fashion or to abide by Massachusett's Lemon Laws. Visit for more details.

Lowell, MA

#23 Oct 2, 2013
Love My Jeep! Awesome payment. Awesome truck. Not as much down as I thought, and Billy was Great to deal with. You guys are an A+ in my book. Got turned down at 2 other places and thought getting approved was not going to happen, BUT it did. You guys are magic!!

Rockland, ME

#24 Oct 12, 2013
We bought our Mercury Mountaineer from dracuts,
all was terrific. We were out of state, got there,
it was ready, detailed, perfect shape, we were
very impressed, had a sick daughter, who was
unable to accompany us, and we needed to make
it fast and easy, which they did for us.
We had mechanical problem once home, and Frank honored and stood behind the car, took care of
the expenses involved, and we have enjoyed the car since, no problems. thank you dracuts, weve told friends in maine, conn. and mass.
Dracut Car Scam Artists

Orono, ME

#25 Dec 13, 2013
Okay so this is my experience. I was debating on whether to buy a car from this place and I'm glad I didn't. I saw an awesome car on there website to find out that it was sold. Told them what I was looking for 1 week later they called and said they just got what I wanted !! Great right ? NOOOO not great. Spent the last week or so playing phone tag with some man named Billy. Got the vin and decided to buy the Carfax, now I know that this doesn't always give you the best info but it was WELL worth the money spent on it. The car was in a wreck and on the Carfax it told me there was structural damage. After talking with these people for a week about the car they failed to mention this at all and when I brought it up on the phone the guy became all defensive and knew the car was in a wreck, proceeding to tell me it was in the right rear and looked brand new. I was still in the debating process and was still interested. I was then told that the car was at the mechanic and was being looked over, I asked about the timing belt on the car and if it had been done. I was told that it was looked at and was in good condition. I then referred back to the Carfax and contacted the dealer where the car was at before sent to auction. Called them and gave them the vin only to find out the timing belt has NEVER been done. I told the dealership this and they refused to do the timing belt and told me it would cost $800 through there mechanic to get it done. Excuse me ? Im not paying 13K for a car and then paying you another $800 to do the scheduled maintenance that needs to be done. I then said that it they don't do it it wouldn't really matter because the car came with 5 YR 100,000 mile warranty. WRONG AGAIN. They told me it wouldn't come with the warranty and that I had to pay an extra $500 for it. I then said EXCUSE ME ? It clearly states on there website ALL cars come with the warranty included in the price. This is where I stopped being interested and walked away. This place is a joke/scam and they won't tell you anything about the cars you buy until you actually bring it up to them. BUYER BEWARE !!!! Don't even think about buying a car from here.
Lynn Dube

Haverhill, MA

#26 Oct 10, 2014
I purchased a 2004 nissan maxima in February of this year , and I have nothing but trouble with it....I would never recommend car connection to anyone.I bought a damn lemon.... thanks for screwing a hard working person out of 9000.00

Dracut, MA

#27 Oct 16, 2014
Lynn Dube wrote:
I purchased a 2004 nissan maxima in February of this year , and I have nothing but trouble with it....I would never recommend car connection to anyone.I bought a damn lemon.... thanks for screwing a hard working person out of 9000.00
Hi Lynn. I'm sorry that we're only hearing about this now. I wish you would've called us for help. As you can see in other ads, we stand behind our customers, and vehicles. What are the issues you've been having? Feel free to stop in or call anytime. As a matter of fact, I may pull the file and contact you. We like for all of our customers to be happy, and fully satisfied with their purchases.
Dracuts Car Connection

Dracut, MA

#28 Oct 16, 2014
This message is to respond to the "Dracut Car Scam Artists" post. We do provide Autocheck vehicle history reports for our cars. We ONLY SELL CLEAN TITLE vehicles. The most any of our vehicles have ever been in are a minor accident, if any. It seems to me that the problem may have been more about the financing. We DO have GUARANTEED CREDIT APPROVAL. EVERYONE is APPROVED. Sometimes, depending on credit, you might need some money down towards the purchase of the vehicle. If you DO NOT have money down, or enough money down, and cannot pay the price asked, or do not want to pay the advertised price then the warranty is sometimes negotiated out of the equation. Sounds to me like maybe you ran into one of those issues. Just please don't say it's our service, or that you would not do business with us because since this post you've tried to purchase another vehicle from us. We simply ask that you be fair when posting reviews. Enjoy the fall, and thank you.

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