I thought I might be interested in a Trek so I stopped in at Downers Grove Trek at 639 Ogden. It is a beautiful shop but I was sadly disappointed by the total lack of anything remotely resembling customer service. I was in the shop for probably 20 minutes before anyone even acknowledged my presence, doing so by holding up his index finger and saying “I’ll be with you in a minute”. Ten minutes later I left. There are A LOT of bike shops in the Chicago metro area so I will not need to repeat the mistake of going there again.