Express Tax!!!!! Taxes Delayed!!!

Posted in the Dexter Forum

Sam

Saint Charles, MO

#1 Feb 15, 2013
I've been a loyal customer of Melissa's for years.
They've always been alittle slow , but no real problems. Until Now!
I turned my taxes into Melissa weeks ago.
I called early last week to check on my taxes and was told ' we've been working on them'
I said Great! They took a message and reassured me that Melissa would call back in a day or two. I said that's fine. A week has passed , and no call from Anyone! So I called them , today!
I was told , that Melissa , NEVER started my taxes , hasn't even glanced at my taxes.
They said , Melissa is a full time teacher at Malden and now she only works on taxes on SATURDAYS!!!!!! I told them WHY didn't they tell me this WEEKS ago. She said they PLANNED on sending out letters, but they didn't get around to it !!!!!! Wow!!!!! If I would of known this , I would of went elsewhere. Thanks Express Tax , aka Melissa for keeping ALL your loyal customers in the dark. What a piece of work you turned out to be. So if anyone else is wondering , What's Taking Express Tax so long to do their taxes , you now know why!
Well

West Plains, MO

#2 Feb 15, 2013
Could be like mine... Irs can't even process mine until march. Fine by me. I'd just spend my 8000 dollar refund on crap anyway.
darrell

Malden, MO

#3 Feb 15, 2013
Well wrote:
Could be like mine... Irs can't even process mine until march. Fine by me. I'd just spend my 8000 dollar refund on crap anyway.
You do know that your refund is not "extra" or "free" money the govt gives you but extra taxes YOU payed into the system and in effect "loan" to the govt. If you adjust your dependents you can actually not get a refund at all but you also do not pay that money to the govt to hold onto for you till next year.
Well

Willow Springs, MO

#4 Feb 15, 2013
darrell wrote:
<quoted text>
You do know that your refund is not "extra" or "free" money the govt gives you but extra taxes YOU payed into the system and in effect "loan" to the govt. If you adjust your dependents you can actually not get a refund at all but you also do not pay that money to the govt to hold onto for you till next year.
Yes, but I overpay on purpose. It keeps the welfare rats from crying because I make so much money and don't spend it all on taxes so I can support them. Then when I get it back at the end of the year, I'm good. Don't have dependents. It's all me, baby. Well, if you don't count the welfare rats.

Speaking of which, a lot of people do get "free" money from the government in the form of credits. A credit for each child. Earned income, etc... and they don't pay that much in, either. So that free money has to come from somewhere.
Krystal

Rector, AR

#5 Feb 15, 2013
I guess we were just one of the lucky ones. We turned our forms into them two weeks ago and receive both checks back by this Tuesday. Express Tax has never done us wrong. Although I am disappointed that it will no longer be Express Tax. I do understand though that sometimes things do happen and they do fall behind. There is alot of people that go there and I'm sure it isn't easy to please everyone just like any other job/business. No job/business is perfect and make mistakes all the time. Just sucks when we are the ones that the mistakes/lagging behind happens to.

Melissa we have always been pleased with your service and very sad to see you so. We wish you nothing but good luck with ur new adventure. Your gonna be a great asset to the school system.
Sam

Saint Charles, MO

#6 Feb 15, 2013
I don't frown upon anyone wanting to switch jobs , that's awesome! However , I feel Melissa should of been forth coming with this ' new schedule' of hers , none of us are familiar with. Make up your mind , you want to prepare taxes or work in the school system , full time. And heck , if you just want to prepare taxes on Saturday then maybe you should tell your clients before they leave their taxes with you first..... I'm guessing preparing taxes is her hobby now , her side job. Sorry Melissa , that doesn't fly for most of us. This would of been okay as long as we understood this was her new schedule up front... However , that wasn't the case at all. Then when I call the office to check on my taxes they have the nerve to tell me...that Melissa is indeed WORKING on them ...when actually she hasn't even laid eyes on them. Nothing but complete lies.

I understand THINGS happen , things go wrong , that's NOT the case here. They purposely withheld information just to keep the business coming through the door. They KNEW if they told their clients that their taxes would be severely delayed because she only prepares on Saturdays that majority of the clients would of went else where. She did not care! That's why this is so wrong.
Just to let u know

United States

#7 Feb 15, 2013
Things my not be as they seem, melissa has all took good care of her customers and as long as she jumps through hoops for people they are happy! She doesn't own express tax anymore and has to do as the new owner says. So why just down her? I want to say thank you melissa for everything you have done over the last 15 years!!!
concern

United States

#8 Feb 15, 2013
She sold to H&R block.
Kathe m

Bernie, MO

#9 Feb 15, 2013
I have been a customer of melissa for 10 years and my family has been for 13 years. When I came in to do my taxes I was told by the ladies that have been there in past that melissa had sold the busniess and only works on Saturdays, that if I wanted her do them that would be fine but it would be a little while. But if I would like someone else to do them they would me more than happy to get started one them for me. Melissa has always been a very nice person. Thanks melissa for everything you have helped me with over the years! Good luck to you!
Melissa

Bloomfield, MO

#10 Feb 15, 2013
how is it fair to your LOyal customers who have been coming back for years to support you in your job and you leave us hanging with a kid of 20 years old because his mother wants to get him started in life...EXCUSE ME BUT I WILL NEVER STEP FOOT IN THAT BUSINESS AGAIN, and I hope Karma dosent bite you in the but for doing your valued customers like this. Not even a letter or phone call.
Kristy

United States

#11 Feb 16, 2013
Haha I bet the ones bitching either still have their taxes there or still used them this year. Lol it's funny how someone can hide behind a made up name and dog someone. Melissa don't listen to these people do what you need to do to better your self!!!
Guest

Campbell, MO

#12 Feb 16, 2013
I also have been going to Melissa since 98 or 99. I went in the office and Melissa wasn't there but her mother immediately informed me that Melissa had sold the business and would only be there on Saturday's. I'm happy for her and her new adventure. I'll miss seeing her every year. Good luck in all your endeavors Melissa!!!!!
Sam

Saint Charles, MO

#13 Feb 17, 2013
As long as you were told up front , she did nothing wrong.
I wasn't informed of any changes. That's not right.
melissa

Bloomfield, MO

#14 Feb 17, 2013
I am not hiding behind a fake name no fake crap here. I think its bad business for her and I hope they go out of business. this was a dirty thing to pull on the people who have been Loyal to her for far to long. If we wanted a business like H R block we would of went to H R block they have a monopoly on this type of business and change things to their best interest. I say shame on you Melissa.
Taxes Delayed

Bloomfield, MO

#15 Feb 17, 2013
yea our taxes have been delayed because someone up there has their head up there a----------, the new software they have no clue as how to use it. Get real people. Walmart has a good fly by nite service
dumbass

Saint Louis, MO

#16 Feb 17, 2013
Taxes Delayed wrote:
yea our taxes have been delayed because someone up there has their head up there a---------- the new software they have no clue as how to use it. Get real people. Walmart has a good fly by nite service
Then go there you useless duck
She does not care

Dexter, MO

#17 Feb 18, 2013
She does not care about her customers. She messed up my parents taxes so badly that they have to pay back their refund from two years ago. All roads have led back to her mistakes. When we tried to contact her to help us figure things out, she was no where to be found, that's not good business practices. My parents who are elderly and on a fixed income had to hire a CPA to figure everything out and set up a schedule with the IRS for payments. Our family and extended family will never use her service or any service she is affiliated with again. We were customers way before she took over from her Aunt years ago.

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