Mediacom offers incentives to get customers back

Cable company Mediacom Communications Corp. hopes to convince at least some of the 7,000 customers it lost in the last few months to come back by offering rebates and free programming incentives.

[John Van Sandt]

How about offering rebates and free programming incentives to their current customers to keep them.

[Robert Nemeti]

I have cancelled my service with Mediacon today, because my rate doubled starting next month. $120 for basic cable and Internet is just too much. They didn't even try to do anything to keep me as a customer. Going back to sattelite. Those rebates will have to be huge to get me back.

[Gigadoug]

Like starting with the download speeds!!!!says 5 times faster than dsl lmao I just got a email from the medicom company ,says get the new modem and have faster internet. What a joke.my old surfboard modem had 5276 down and now im lucky to get between dsl and 3 megs down. If they wont to keep current customers let get the false advirtize-in need to see the speed atlest 6-7 megs down every one know you never get the full speed. signed about the cancle

[Nick]

MediaCON/mediacom has always been poor with customer support and communications. From support to sales, their staff seems to be in no hurry to fix problems or please customers.

[Guy Nixon]

What I would like to see is on our cabel is a choice. What we have we don't watch some of the channels, that we could trade then for channels that we would watch! I'm not talking about pay-for-view like the movie chanels, but other programing. I am looking after my Aunt and she is to watch programs that would get her to use her brain power as she has started deminia, but while at the doctors office they had on a game channel, and she started to respond to that!!!! WOW What an idea, put it in the lower basic channels and maybe others would use it to get their brains to work too! After a person is on Medicare they should have a special price (lower say $20-$25 per month) as MOST are on limited incomes and can't afford, higher prices yet this is their only form of entertainment. Some have computers, but can only have e-mail because they can't afford the internet! That's not fair to them!!! Again, let those who have computers, give them a special price. My Aunt is 82 and lives on just Medacaid, basic is all she has, and would benifit watching FOX news and the game show cannel, who knows what others, but my point is this is her entertainment as she doesn't get out other than church! They would have to prove they are in the low income and/or on medicare! There is a lot of older people that has good retirement incomes, that CAN afford reg. price, so it would have to be checked out, but worth it!

[Curt]

I work for a company who competes with Mediacom. If anything, I'm probably biased against them.

So...

As far as "choice channels" are concerned: We offer that. Unfortunately, it's the networks who decide whether or not they are offered as a "customer-chosen" channel. Only about 20 of our networks allow us to use them in that way.

In other words, with most channels, it's all or nothing when the contract is signed with the TV providers.

For example: the NFL Network isn't offered on our network because it's very, very expensive, and they force the TV providers to put them in the regular expanded line-up, so the price would have to go up if it were added, even for customers who don't care about pro football (yes, they do exist).

[shelby spiers]

how about fixing my phone service !!!!! i have the three deal special- not a good deal. ive had phone service for almost 4 days in the last 5 weeks !!!!! i dont get a clear picture on 5-8-13 . thanks medicom u r swell! gee , ad another 1$ a month 4 your outstanding crap... and for my stupid stupid idea for allowing sum1 else 2 call the shots on my home connections.

[Steve]

What happend to this company? It's like they sabotoged themselves recently. Did they have some catostrophic failure?

Not that it was ever good. I dealt with service interruptions for five years...

But not answering their national call center phones is just bizare.
I spent five days trying reach ANYONE at their tech and customer support numbers. I waited about 30 minutes through loud phone commercials and jingle music each day.

Finally, I just packaged everything up and brought it back to local office. Don't get me started about the sour faces at their local office.

Anyhow, thanks mediacom. you secured a small town monopoly and still managed to loose customers.

What's the big deal with wiring municipialities up with at least three cable providers? Cable is cheap and easy.

[Gail]

I agree. It would be nice for Mediacom to help support their current customers who have the Mediacom services. What we need is another cable company to give Mediacom some competition. Mediacom has a monopoly on cable TV in Des Moines.

John Van Sandt wrote:

How about offering rebates and free programming incentives to their current customers to keep them.

[Jean]

At times I do not feel I, as a customer, am important to Mediacom. If I was important to Mediacom as a customer, I feel they would do things to help keep me as a customer like reduce rates or give specials to their current customers who have been with them for years.
I realize Mediacom has cost but I feel their rates is too high. I feel the more products you have with Mediacom should be cheaper. This would help keep me as a customer.
I am seriously looking into dish TV which appears to give more for my money.
With today's technical advances a more individual customized TV for customers could be done and it could be done at a cheaper rate.

[Gail]

I agree with the poor customer service. You can not get someone to come out and do service in a timely manner. The customer service representatives act as if they don't care if you come into Mediacom or not....this in is the Des Moines, Iowa office. I am the one paying their wages with my payment for their company's service. There advertisements on TV about Mediacom customers service staff is a JOKE. IF your get behind in a bill they do not want to work with you on the payments. They just shut the service off and then you have to wait a week to get the service back on. If they can turn your service off for 1 month's late bill then they should be out within an hour to turn it back on. You pay for services your don't have access to.

[Gail]

I agree. You call the Mediacom Company by phone and you are on hold for hours. No one should have to wait more than 1 to 5 minutes to talk with someone. Is it a lack of help in the office?
When you do get someone to answer your phone call, you tell the Mediacom staff person what you are calling about and then they put you on hold again for what seems likes hours again.

[frustrated in DSM]

I can't even et Mediacom to answer their phone. I had three different numbers, 2 of which were in the phone book and one on-line. They would not answer any of them when I called from my home number. Then I tried to call from my cell for some reason and they picked up right away. This was all within a 15 minute period. No messages or anything, just no answer. Today they are to come out and look at my service for cable TV. They can't even give me a time frame....just sometime today. We'll see if they show up, last time we had problems they did not and I had to call again.

[irene]

Again, how about some offers to existing customers to keep them from switching when their special promo is up.

[Jim Michaels]

John Van Sandt wrote:

How about offering rebates and free programming incentives to their current customers to keep them.

Don't believe Mediacom is in that part of Indiana are they?

[Robert E Forbess]

I pay my Mediacom bill on line. After I pay it I expect to see a zero balance on my account in a reasonable time. I was informed that it was only updated once a month. This makes it confusing. All other on line services post it quickly. Why is Mediacom not able to do that. REF

[Donna Copper]

There needs to be some competition here in Des Moines.

[Sandor Nemeti]

I also cancelled my mediacom service... they really don't care about customers and much rather not have a customer then to easily make the customer happy. That's the kind of service that you run into with them. With cable and internet. They also never returned my call about my internet problems and they hung up on me when i tried to call them about it. VERY very un-happy about their service and customer service.

[Leah W]

We have dish network,,,not happy with it at all. What is left,,,mediacom and direct tv.......Sad for a metropolitan city that they keep trying to promote as such, there are only small town choices. Thumbs down to our city counsel who accept the payoffs from mediacom to keep their monopoly. That is why we don't have more than 1 cable company. Our city counsel wont let them come.

[Leah W]

oh geesh,,,sorry folks, I work with lawyers too much,,forgive my misspelling council. duh me. Its been a long day =)