Wi-Power high-speed Internet, Digital...

Wi-Power high-speed Internet, Digital phone service in Deming

There are 61 comments on the The Deming Headlight story from Jun 1, 2010, titled Wi-Power high-speed Internet, Digital phone service in Deming. In it, The Deming Headlight reports that:

TransWorld Network Corp. , in partnership with AZNEX Cooperative Services has announced that Wi-Power High-Speed Internet service is now available in Deming.

Join the discussion below, or Read more at The Deming Headlight.

AMJ

Silver City, NM

#45 Feb 19, 2013
DLO wrote:
That's certainly disappointing about Luna County. Local governments are supposed to be helping their residents gain access to high-speed internet. Sounds as if the county is taking an obstructionist approach.
As I understand the situation, the County did not want to deal with the applications locally for any new towers or for any additions, no matter how small, on existing towers. This came about with the Cellular activity in the County. Apparently the County did not have a County engineer capable of qualifying filed tower engineering documents, and did not want to hire one.
So they took the easy way out. The way the regulations are now written an applicant for such a project, anything to do with an existing or new tower, must first has to put up $5K or so in an escrow account with the County. The County then has an high priced, on-call engineer from Albuquerque certify all plans, documents and drawings. The Applicant has to pay all the engineer costs. The $5K is just the starter.
The same engineer has to do all on site inspections, before during and after any installation. This could be a full sized brand new 200' tall tower or it could be as little as a single 3 foot diameter antenna on an existing tower. It is all the same. Pay the high price of this out-of-town engineer.
The TWN Construction Manager told me TWN tried starting about 2 years ago to install on the large tower about one mile west of Deming along the Interstate and ran into this situation. It was going to cost more for the Engineer expenses than the total cost of TWN equipment and the labor to install it. A number of attempts to get the County Manager to recognize this discrimination against small businesses was met with the bureaucratic stone wall.
Check the County regulations on towers, etc. and you will find this is true. I did. Unless you have some pretty deep pockets you should not even make an application.
And I was told that even Dona Ana County does the same thing, using the same engineer in Albuquerque. Must be a good captured audience. It is kind of strange that the close by smaller Counties of Hidalgo, Grant and Sierra do not have this requirement. They handle their own tower business in house.
According to what I was told, this is what has delayed for nearly two years the additional TWN service in Luna County. But he told me TWN are working on other methods of overcoming this requirement. Hopefully it will work for you folks.
Telly

Truth Or Consequences, NM

#46 Feb 20, 2013
"discriminate against small businesses"??? So an engineeer gets paid more than an installation technician. If you're unhappy about that, go to engineering school. You'll quickly discover why many choose to be technicians.
But along those lines, I would like to sue Rolls Royce for discriminating against car owners that aren't engineers5161.
Jackie

United States

#49 Mar 5, 2013
Had the tech out at my house,and he couldn't find a signal for Wi-power,funny how these things work,so I went to hughes net after watching their commercials,and their totally useless and the worse thing the sales person lied to me,and switch what I ordered,they installed a system called the 9000 series and the S*%t hit the fan I ended up canceling my credit card so they couldn't get their money,I refuse to pay for something that doesn't work, Wish I went to rip-off.com first before I ordered it and saw all the complaints with their service
Jackie

United States

#51 Mar 6, 2013
@AMJ & DLO maybe the people of LUNA COUNTY need to get rid of these do nothing politicians,it is 2013 not 1913,we do live in the time of instant gratification and computers are a must,especially if you trade stocks on line,and need a instant stock report,I don't want to get into HUGHES NET again but I would like to meet the S O B that made the commercials,for them because their such liars, I have a funny idea that someone in luna county is getting their palms greased to allow such bad service to operate,around here,their has to be someone out their in our government that protects people from false advertisements on television,I was going to get wild blue put in, because I get such a strong signal from them but everyone has been telling me to stay away from them,I live out by needle eye,and I have a funny feeling that the tower thats buy my house is why I get such a strong signal,I think i'll give them a call and see if thats theirs! Hughes net is so mad at me for canceling them from my credit card account,and I wrote them that if their service doesn't work why should I pay for it,and I'll meet them in court,and explain it to the judge,their liars and use bait and switch when you order it,and they don't tell you that the service isn't available when you order it!
AMJ

Silver City, NM

#52 Mar 6, 2013
QUOTE ---SNIP--- I live out by needle eye,and I have a funny feeling that the tower that's buy my house is why I get such a strong signal.---SNIP---
Where is Needle Eye located? I am not familiar with the area.
Wild Blue is a satellite service so their signal would not be coming from a tower.
DLO

Silver City, NM

#53 Mar 7, 2013
Jackie wrote:
@AMJ & DLO maybe the people of LUNA COUNTY need to get rid of these do nothing politicians,it is 2013 not 1913,we do live in the time of instant gratification and computers are a must,especially if you trade stocks on line,and need a instant stock report,I don't want to get into HUGHES NET again but I would like to meet the S O B that made the commercials,for them because their such liars, I have a funny idea that someone in luna county is getting their palms greased to allow such bad service to operate,around here,their has to be someone out their in our government that protects people from false advertisements on television,I was going to get wild blue put in, because I get such a strong signal from them but everyone has been telling me to stay away from them,I live out by needle eye,and I have a funny feeling that the tower thats buy my house is why I get such a strong signal,I think i'll give them a call and see if thats theirs! Hughes net is so mad at me for canceling them from my credit card account,and I wrote them that if their service doesn't work why should I pay for it,and I'll meet them in court,and explain it to the judge,their liars and use bait and switch when you order it,and they don't tell you that the service isn't available when you order it!
WildBlue and Hughesnet are essentially identical in technology. Your dish is communicating with a satellite in stationary orbit 23,000 miles above the equator. All you need is clear sky to the south and you should have no problem. We had WildBlue for several years. When their equipment failed, we went with Hughesnet, which worked fine for several more years until we switched to Wi-Power. Any satellite service has a very long latency time, making VoIP phone impossible and Skype difficult. They also restrict usage; Hughesnet has a vastly better policy on that than WildBlue. Wi-Power is much better than either. We were finally able to drop the overpriced and poor-quality landline phone for VoIP. My only complaint with Wi-Power is wildly varying speeds, sometimes falling to near zero. I suspect it will improve, because they seem motivated to expand service capacity.
Jackie

United States

#54 Mar 9, 2013
DLO wrote:
<quoted text>
WildBlue and Hughesnet are essentially identical in technology. Your dish is communicating with a satellite in stationary orbit 23,000 miles above the equator. All you need is clear sky to the south and you should have no problem. We had WildBlue for several years. When their equipment failed, we went with Hughesnet, which worked fine for several more years until we switched to Wi-Power. Any satellite service has a very long latency time, making VoIP phone impossible and Skype difficult. They also restrict usage; Hughesnet has a vastly better policy on that than WildBlue. Wi-Power is much better than either. We were finally able to drop the overpriced and poor-quality landline phone for VoIP. My only complaint with Wi-Power is wildly varying speeds, sometimes falling to near zero. I suspect it will improve, because they seem motivated to expand service capacity.
Needle eye is on the back side of spring canyon,(it's where their is a whole in the rock on the mountain) I hope it improves, I had wi power out here,my neighbors has it,but where I am sitting which is a acre away ,and I can't get a signal LOL go figure,I couldn't believe it me and the tech were both laughing,he tried to explain it to me, and I sorta got the gist of it,and talk to a man here in town that owns a computer service,and he is a real sharp cookie and he explained it a whole lot better,and then I really got the gist of it,so I'll dump Hughes net,and shoot the computer,and move back home,OOPS forget that last thought,their up to their butts in snow,but their computers work....
AMJ

Silver City, NM

#55 Mar 9, 2013
Jackie wrote:
<quoted text>Needle eye is on the back side of spring canyon,(it's where their is a whole in the rock on the mountain) I hope it improves, I had wi power out here,my neighbors has it,but where I am sitting which is a acre away ,and I can't get a signal LOL go figure,I couldn't believe it me and the tech were both laughing,he tried to explain it to me, and I sorta got the gist of it,and talk to a man here in town that owns a computer service,and he is a real sharp cookie and he explained it a whole lot better,and then I really got the gist of it,so I'll dump Hughes net,and shoot the computer,and move back home,OOPS forget that last thought,their up to their butts in snow,but their computers work....
OK Jackie. If I understand correctly your location is on the east side of the main Florida Mountain. If you want, send your coordinates to me at my E-mail address [email protected] I am interested in your situation. Thanks.
GJM

Shelbyville, IN

#56 Mar 9, 2013
Jackie, I did switch to WI-Power. I am in Socorro county and do have a good signal with them. I am very very satisfied with them.I will never go back to Hughes. The speeds are great and there are no download limits. Don't believe the bull that hughes advertises.
DLO

Silver City, NM

#60 May 31, 2013
Anybody know what that very long outage on 5/30 was about?
AMJ

Safford, AZ

#61 May 31, 2013
TO DLO: The outage info I got was a main line fiber cut in the Scottsdale area. Apparently Level 3, the main line fiber provider to Wi-Power, had problems getting it all put back together.
LJM

United States

#63 May 14, 2014
Is this service still active and is it in Silver City, NM? I live just south of town off of Route 543 (90 to 180 bypass road).
DLO

Saratoga, CA

#64 May 14, 2014
LJM wrote:
Is this service still active and is it in Silver City, NM? I live just south of town off of Route 543 (90 to 180 bypass road).
On their Web site they show that there is service in Grant County. Check it out.
http://www.aznex.net/index.htm
Viet Nam

Hanoi, Vietnam

#66 Jul 19, 2014
hey, you know web http://thuecamry.blogspot.com/ - google blogspot seo very large
DLO

Deming, NM

#67 Dec 19, 2014
We recently upgraded to their fastest plan, which has a MINIMUM download speed of 5 MBs. Our VoIP phone works without ever a dropout. Have been watching movies in HD with no buffering. At last, real internet service in the country!!!
Tell Me AnotherOne

La Luz, NM

#68 Dec 19, 2014
Minimum - YaRight LOL
DLO

Saratoga, CA

#69 Dec 20, 2014
My question on Wi-Power speed ratings has always been, "What good does maximum speed do the user?" Minimum speed is the issue. They have apparently figured that out. Their top plan (Media 10) has 10/5 max and 5/3 min. I have checked it repeatedly, finding nothing ever lower than about 5.5/3.5.
Tell Me AnotherOne

La Luz, NM

#70 Dec 20, 2014
BUT - Does their Contract say that (in writing)? Or, just Up To speeds.
cdgoldin

Benson, AZ

#72 Dec 14, 2015
Wi-Power = Poor service, poor technical support, deceptive billing

I have had Wi-Power for 5.5 years, because they are marginally better than satellite and neither cable nor DSL are available in this area.

1) Their service is deplorable. I pay for 2Mbs download, and receive 0.5Mbs. Their "technical support" says this is within parameters for "sustained transmission", that the 2Mb refers only to short bursts. Of course, no mention of this is made in their various advertising, or by their sales personnel prior to signing up. In short. Their advertising is deceptive at best.

2) Their technical support is deplorable. Although they claim they have 24/7 technical support, telephoning them and navigating a time-wasting menu, only brings the customer to a recording that they should leave a message which is never returned. When (during 9-5 hours) a technician DOES answer the phone, they are (usually) rude, abusive, and unhelpful.

3) Their service is unreliable. There are frequent outages, and most of them occur on weekends, when no one is their to report the problem to, much less repair it.

4) Their billing is deceptive. They charged me more initially than their salesperson quoted. They don't post payments for over ten days following receipt, and then they have they audacity to charge "late payment fees" when they received them long ago.

5) Their management are dishonest and rude. They deny all of the above, and offer demonstrably false excuses, when complaints are filed with the authorities.

Bottom Line: No, I would not recommend this to a friend

Please contact me if you are interested in joining me in a class action lawsuit.
cdgoldin

Benson, AZ

#73 Dec 14, 2015
Tell Me AnotherOne wrote:
BUT - Does their Contract say that (in writing)? Or, just Up To speeds.
"Up to" is meaningless, because ZERO is also "up to" any claimed speed whatsoever. However, the FCC has found that the 13 major ISPs deliver between 80-120% of their advertised "up to speed" on average. Wi-Power delivers 25% of their advertised "up to" speed as a matter of policy. This is fraudulent and actionable.

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