Bad Business Practice!
Mad Member

La Porte, TX

#1 Mar 31, 2014
Talk about your BAD BUSINESS PRACTICES‼
JSC FEDERAL CREDIT UNION in Deer Park is on my list! I took a bucket of coins to their coin machine because I am a member there. They will take $200 per day for free. Over that amount is 5%. I went 6 cents over and the teller handed me $190. I pushed the money right back and told her in no uncertain terms that wasn't gonna happen. She referred me to a supervisor who told me that was policy. After a brief verbal sparring she relented and waived the fee, but told me it was "a one-time thing". What ever happened to common sense? If you have the authority to get the fee waived, why in the world would you anger your customer over 6 cents? I'm still angry and that 5 gallon jug of coins is still 80% full! Grrrrrr.....
This is a perfect example of why I do all my important banking at Capital Bank in Deer Park. There is no better group of people that offer superior customer service than Ken, Sandy, Misty & Debbie. Thanks guys!
special

Baytown, TX

#2 Mar 31, 2014
Mad Member wrote:
Talk about your BAD BUSINESS PRACTICES‼
JSC FEDERAL CREDIT UNION in Deer Park is on my list! I took a bucket of coins to their coin machine because I am a member there. They will take $200 per day for free. Over that amount is 5%. I went 6 cents over and the teller handed me $190. I pushed the money right back and told her in no uncertain terms that wasn't gonna happen. She referred me to a supervisor who told me that was policy. After a brief verbal sparring she relented and waived the fee, but told me it was "a one-time thing". What ever happened to common sense? If you have the authority to get the fee waived, why in the world would you anger your customer over 6 cents? I'm still angry and that 5 gallon jug of coins is still 80% full! Grrrrrr.....
This is a perfect example of why I do all my important banking at Capital Bank in Deer Park. There is no better group of people that offer superior customer service than Ken, Sandy, Misty & Debbie. Thanks guys!
Even you must follow the rules. What makes you special? Don't answer that!
DPCPA

Pasadena, TX

#3 Mar 31, 2014
Mad Member wrote:
Talk about your BAD BUSINESS PRACTICES‼
JSC FEDERAL CREDIT UNION in Deer Park is on my list! I took a bucket of coins to their coin machine because I am a member there. They will take $200 per day for free. Over that amount is 5%. I went 6 cents over and the teller handed me $190. I pushed the money right back and told her in no uncertain terms that wasn't gonna happen. She referred me to a supervisor who told me that was policy. After a brief verbal sparring she relented and waived the fee, but told me it was "a one-time thing". What ever happened to common sense? If you have the authority to get the fee waived, why in the world would you anger your customer over 6 cents? I'm still angry and that 5 gallon jug of coins is still 80% full! Grrrrrr.....
This is a perfect example of why I do all my important banking at Capital Bank in Deer Park. There is no better group of people that offer superior customer service than Ken, Sandy, Misty & Debbie. Thanks guys!
If you're so unhappy there, why don't you just take your money to Capital Bank and be done with JSCFCU? Trashing them here will not make them change, but taking your money away just might. If not, you'll never know.
DP Cassie

Pasadena, TX

#4 Mar 31, 2014
In business you must have rules....but, if you want to stay in business you must be able to bend the rules. I can understand the frustration.
Mad Member

Spring, TX

#6 Apr 1, 2014
DPCPA wrote:
<quoted text>
If you're so unhappy there, why don't you just take your money to Capital Bank and be done with JSCFCU? Trashing them here will not make them change, but taking your money away just might. If not, you'll never know.
They don't have any of my money. They have a car loan only because they barely beat out Shell Federal on the interest rate.
And you may see it as trashing them, but I think folks aught to know the nonsense they put on their members. We have a need for rules, but we must use common sense as well. If you have the authority and are inclined to make an exception to that rule, then why not just do it, and not anger your customer first? That was all I was trying to say. It was absurd.
DPCPA

Pasadena, TX

#7 Apr 1, 2014
I didn't mean for my last post to sound negative toward you. Maybe "trashing" was a little strong. I guess that I should have summed it up by saying let your feet speak for you by walking out the door and not coming back. If enough people did that they wouldn't be around very long.
Mad Member

Spring, TX

#8 Apr 2, 2014
DPCPA wrote:
I didn't mean for my last post to sound negative toward you. Maybe "trashing" was a little strong. I guess that I should have summed it up by saying let your feet speak for you by walking out the door and not coming back. If enough people did that they wouldn't be around very long.
I completely agree with you, though I think I'd be hard pressed to re-fi my vehicle somewhere else and have it not cost me money. Unfortunately, it's a fairly new loan.:/

“Candor for the few”

Since: Nov 08

Deer Park

#9 Apr 7, 2014
DP Cassie wrote:
In business you must have rules....but, if you want to stay in business you must be able to bend the rules. I can understand the frustration.
Acually, bending the rules can get a business in trouble due to fair trade laws. If you do it for one individual, then you must do it for everyone. Otherwise, you could be accused of discrimination.
DPCPA

Pasadena, TX

#10 Apr 8, 2014
DPTX wrote:
<quoted text>Acually, bending the rules can get a business in trouble due to fair trade laws. If you do it for one individual, then you must do it for everyone. Otherwise, you could be accused of discrimination.
A major bank just waived a wire transfer fee for me last week. Did they break fair trade laws? I often give long-time customers a break on my hourly rate. Am I breaking fair trade laws?
Anybody can be "accused of discrimination". Proving discrimination is another story. It's not as though they're charging higher interest on loans to blacks or Hispanics than to whites. That would definitely get them into trouble. Waiving a ridiculous fee because a customer went six cents over on the coin counter? Not so much.

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