Pam

United States

#21 May 27, 2007
I am a Scottish Terrier breeder from Oklahoma. I have shipped hundreds of puppies on Delta Airlines. The Delta Cargo rep (Joy) is very friendly and professional. I have never had a bad experience shipping a puppy. They will continue to get my business.
mickey

AOL

#22 Jun 13, 2007
i have a puppy coming into newark on friday and im so scared now from reading this story and i hope he makes it safe!! it really is ashame when airline people dont know what they are doing and are careless they should be reported and all should stand up for this poor family with there animal being shipped all over the place!!! if they want me to sign any petition in regards to this matter count me in!!!
RHONDA

AOL

#23 Jun 13, 2007
I have used Delta for about a year now. I have not had any problems. Prior to that I used United and Northwest both of which lost puppies or did not put them on the connection flights. I like Delta and will continue using them.
TJ_BERGUK

Denpasar, Indonesia

#24 Jun 18, 2007
VERY GOOD AND GOOB IDEA
paul

Europe

#25 Jun 19, 2007
i am busy buying a monkey at a dealer in cameroon the monkey was sent by cameroon dealers delta pet transporters email is infodeltapettransporters@gmail .com
does any one know if they realy exist.
i have paid the money and they said the monkey was sent to kenya and the n supose to board a nother plain to south africa, now wanting a nother R.2500 cause the monkey is now stuck in kenya and they need to insure it before it can board a plain to south africa
LMC wrote:
To whom it may concern
We were having our pure breed Finnish spitz ( show dog ) 8 week old puppy shipped from Portland to Boston. His shipping number is 03355682. Delta claims that there was a paper on his crate with Tampa written on it . By the time they managed to sort out where the crate was to be shipped he missed his flight to Boston. Instead of making it from Portland to Boston in 7 hours. We were now told he would get in at 6 am on Sunday. 17 hours from when he departed. My wife our breeder and I all made frantic phone calls to Delta. I personally spoke to a Tony Ford who after putting me on hold for 30 minutes told me he could not get through to the Salt Lake City location. I asked for his supervisor and spoke to Pat Elliott who would not give me any information about the whereabouts of the puppy. She told me that I could speak to her supervisor Cindy Brown on Monday by calling their 1-800 number. My wife and the breeder finally after over 3 hours of phone calls spoke to some people who knew the whereabouts of the puppy. They would not give their names or other info on how the puppy was doing.
I find this experience in stark contrast to their official policy letter:
Pets As Air Cargo
Delta Pet First is designed to address the special needs of all warm-blooded animals shipped without their owner. The following are some guidelines and benefits for our Delta Pet First customers:
Your pet will travel from origin to destination with the same priority as Delta DASH shipments. See Pet Shipping Rates for more information.
We recommend that you pre-book all arrangements prior to arrival at the origin facility by calling Pet First at 1-888-SEND-PET (888-736-3738).
You will be able to pre-book a maximum of 7 days in advance and a minimum of 1 day of the desired flight.
We have temperature-controlled Live Animal holding areas in our four hub cities: Atlanta, Cincinnati, Dallas and Salt Lake City.
Upon arrival in the destination city, pets will be delivered to the Delta cargo facility within 60 minutes.
All shipments must be picked up at the destination city cargo facility based on the destination station's guidelines.
Only warm-blooded mammals and birds considered to be personal pets or show/exhibition animals will be accepted.
Primates, including lemurs, monkeys, orangutans, gorillas, and chimpanzees will not be permitted.
Animals must be considered non-offensive and not dangerous to passengers or baggage handlers.
While the environment your pet travels in is temperature-controlled and pressurized, air travel is likely to be a stressful experience. To ensure your pet's comfort and safety and your peace of mind, see weather, health and kennel Requirements & Restrictions for important information.
Our puppy so far did the following
25MAR/1757 -- 1 PIECES AT SLC ASSIGNED TO DL1413/25MAR
25MAR/1713 -- 1 PIECES REMOVED DL490/25MAR AT SLC AND AWAITING FLIGHT ASSIGNMENT
25MAR -- 1 PIECES DEPARTED FROM SLC ON DL490/25MAR TO BOS
25MAR/1603 -- 1 PIECES AT SLC ASSIGNED TO DL490/25MAR
25MAR/1603 -- 1 PIECES ARRIVED AT SLC ON DL248/25MAR FOR TRANSIT
25MAR -- 1 PIECES DEPARTED FROM PDX ON DL248/25MAR TO SLC
25MAR/1118 -- 1 PIECES AT PDX ASSIGNED TO DL248/25MAR
25MAR/1118 -- 1 PIECES ACCEPTED AT PDX
Delta's customer service is unacceptable.
Delta should be band from shipping any Pets
EFGR

Peyton, CO

#27 Nov 7, 2007
Adopt wrote:
Adopt a homeless pet at your local shelter.
What does this have to do with the point at hand? Not a thing! Get with the program!
Jenny

United States

#28 Nov 16, 2007
I was extremely skeptical about shipping puppies/dogs and now after reading this blog, I'm concerned. I am going to the airport to pick up my 9wk old golden retriever puppy this afternoon. She is on a nonstop flight from North Carolina - to Texas using Delta cargo. I am horrified that something bad will happen. I'll let you all know.
Kim

Andalusia, AL

#29 Nov 27, 2007
Delta has lost our puppy...she was shipped from Montgomery,Al.on 11/26/07 @ 3:15p.m.and did not arrive to destination in Providence RI.We have found the puppy was put on the plane in Mongomery to Atlanta and no further contact with the puppy.Atlanta claims they have not had her.She is a Blue Great Dane with a purple collar & also in a Burgundy Crate -she is 8 weeks old. I have never had a problem with Delta & they are the only airline I trust my flights to.No one can seem to find the puppy....I have called everyone from the airports,police,to homeland security & no one seems to care-If you have ANY suggestions-please post!
no they do not exist

Atlanta, GA

#30 Dec 11, 2007
DO NOT BUY ANIMALS FROM KENYA OR ANYWHERE IN AFRICA. FYI... DELTA DOES NOT FLY TO KENYA. IT IS A SCAM.
paul wrote:
i am busy buying a monkey at a dealer in cameroon the monkey was sent by cameroon dealers delta pet transporters email is infodeltapettransporters@gmail .com
does any one know if they realy exist.
i have paid the money and they said the monkey was sent to kenya and the n supose to board a nother plain to south africa, now wanting a nother R.2500 cause the monkey is now stuck in kenya and they need to insure it before it can board a plain to south africa
<quoted text>
Kim

Andalusia, AL

#31 Feb 29, 2008
Just to reply back to my previous post...Delta NEVER found the puppy. They said they think someone possibly stole it off the plane before it ever made the connecting flight.Which kinda seems pretty odd to me they can loose a big carrier with something live in it.They think one of the workers actually took it. At this time I have have not been paid for the puppy.
Christina

United States

#32 Mar 1, 2008
I have also had a terrible experience shipping a dog with Delta. I was having a Mini Dachshund shipped to me in Louisville from Portland, OR. Delta forgot to put my dog on the plane during a layover in Atlanta. The customer service representatives were horrible, they told me that everyone had gone home for the night and to call in the morning. This is unacceptable. My dog did finally arrive 24 hours after she was shipped. She was very scared when she arrived, and her food was missing. I will never use Delta again.
Mandy

Newnan, GA

#33 Apr 8, 2008
ADOPT A HOMELESS PET.

Estimates range from 3 million to 9.6 million homeless pets are euthanized each year!

Mixed breed dogs suffer from fewer health problems than purebred dogs do! Why? After years and years of inbreeding, purebred dogs have crazy genes. Mixed bred dogs, because of natural selection, tend to get the best alleles!

Go to your local animal shelter and pick out a loving little buddy that will forever thank you for saving his or her life.

PLEASE!!
Kathleen

Longview, WA

#34 Apr 12, 2008
Kim wrote:
Delta has lost our puppy...she was shipped from Montgomery,Al.on 11/26/07 @ 3:15p.m.and did not arrive to destination in Providence RI.We have found the puppy was put on the plane in Mongomery to Atlanta and no further contact with the puppy.Atlanta claims they have not had her.She is a Blue Great Dane with a purple collar & also in a Burgundy Crate -she is 8 weeks old. I have never had a problem with Delta & they are the only airline I trust my flights to.No one can seem to find the puppy....I have called everyone from the airports,police,to homeland security & no one seems to care-If you have ANY suggestions-please post!
I just had the same problem with Delta at Atlanta as a layover to North Carolina.We called to check that our 2 poms made there conecting flight -a leason learned from a previous problem at the same airport- and we were told they missed there flight and would go out in the morning so they would be cared for in Atlanta until then.Imagine my shock when I recieved a call from a man from NEW YORK asking if I was missing my dogs.He was picking his up at cargo and saw my 2 carriers sitting alone with my dogs shivering and cold at cargo with nobody around.He tried to comfort them when he noticed the shipping lables and called me thinking they had been stolen. After several frantic calls we were told they would be in North Carolina in the morning by 8am. Nobody knew how they got to New York and since it was the weekend I would have to wait until Monday to speak to a Supervisor to find out what happened. Well the dogs did get to their destination but not until the next day at 11:25AM AMD 3 AIRPORT LAYOVERS LATER!!! I am impatiently waiting for Monday and I will let you all know if I Own an Airlines..Hell Hath No Fury Like An Angry Pom Mom.
sierra

United States

#35 Apr 20, 2008
where did u last see him?
sierra

United States

#36 Apr 20, 2008
?
Shipping a purebred puppy

Spartanburg, SC

#37 Jun 2, 2008
The answer is quite simple, get on a plane and go to pick up the PUPPY in person. Take the puppy on a carry on that can fit under your seat. Do not ship an expensive dog in a plane cargo. I think the public is misinformed as far as the safety of a five pound animal being able to breath in jet fuel and 90 degree heat and live through it. You wouldn't send your most precious items in cargo, don't send a puppy!
Puppy in the plane

Spartanburg, SC

#38 Jun 2, 2008
When I went to pick up my pure bred, papered 5 week old puppy, I went in person. Okay, I had to pay for the plane flight and the $50 puppy fee, but, my puppy went on the plane with me. Once the plane started I had to take the puppy out of my lap and and put her under my seat in the puppy carrier, but she made it alive. I love my dog, she is like my daughter. Who would put your child in a cargo portion of plane? Not my first choice.

Since: Jan 08

United States

#39 Jun 5, 2008
Puppy in the plane wrote:
When I went to pick up my pure bred, papered 5 week old puppy, I went in person. Okay, I had to pay for the plane flight and the $50 puppy fee, but, my puppy went on the plane with me. Once the plane started I had to take the puppy out of my lap and and put her under my seat in the puppy carrier, but she made it alive. I love my dog, she is like my daughter. Who would put your child in a cargo portion of plane? Not my first choice.
What GOOD breeder in their right mind would let a puppy go at only 5 weeks of age? And what dog-loving person, in THEIR right mind, would take a 5 week old puppy away from its momma?
I think your full of it.
Gabe

Brockton, MA

#40 Jun 5, 2008
We had our puppy shipped from Baltimore to La Guardia. Then it was supposed to go to Providence, but then they shipped it to Atlanta. Then they proceeded to not get the dog on the next flight to Providence and this was in the summer with no food and I doubt anyone gave him extra water, so I can feel your pain.
Katie

Chula Vista, CA

#41 Jul 11, 2008
My puppy is to ship via Delta from South Africa. The breeder assures me he has has very good luck with Delta, and uses them all the time. They do put in place a ban on shipping animals if the weather is too hot. My concern is why do they care if it is too hot if the animals are being shipped in an air controlled environment? Has anyone ever experienced an international transfer of an animal with Delta? KLM is another choice, but they do not fly to our city and it would mean another flight and possible complication. Thank you for your input. K

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