8 week old puppy lost in delta airlines

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LMC

Brockton, MA

#1 Mar 25, 2006
To whom it may concern

We were having our pure breed Finnish spitz ( show dog ) 8 week old puppy shipped from Portland to Boston. His shipping number is 03355682. Delta claims that there was a paper on his crate with Tampa written on it . By the time they managed to sort out where the crate was to be shipped he missed his flight to Boston. Instead of making it from Portland to Boston in 7 hours. We were now told he would get in at 6 am on Sunday. 17 hours from when he departed. My wife our breeder and I all made frantic phone calls to Delta. I personally spoke to a Tony Ford who after putting me on hold for 30 minutes told me he could not get through to the Salt Lake City location. I asked for his supervisor and spoke to Pat Elliott who would not give me any information about the whereabouts of the puppy. She told me that I could speak to her supervisor Cindy Brown on Monday by calling their 1-800 number. My wife and the breeder finally after over 3 hours of phone calls spoke to some people who knew the whereabouts of the puppy. They would not give their names or other info on how the puppy was doing.

I find this experience in stark contrast to their official policy letter:

Pets As Air Cargo
Delta Pet First is designed to address the special needs of all warm-blooded animals shipped without their owner. The following are some guidelines and benefits for our Delta Pet First customers:

Your pet will travel from origin to destination with the same priority as Delta DASH shipments. See Pet Shipping Rates for more information.
We recommend that you pre-book all arrangements prior to arrival at the origin facility by calling Pet First at 1-888-SEND-PET (888-736-3738).
You will be able to pre-book a maximum of 7 days in advance and a minimum of 1 day of the desired flight.
We have temperature-controlled Live Animal holding areas in our four hub cities: Atlanta, Cincinnati, Dallas and Salt Lake City.
Upon arrival in the destination city, pets will be delivered to the Delta cargo facility within 60 minutes.
All shipments must be picked up at the destination city cargo facility based on the destination station's guidelines.
Only warm-blooded mammals and birds considered to be personal pets or show/exhibition animals will be accepted.
Primates, including lemurs, monkeys, orangutans, gorillas, and chimpanzees will not be permitted.
Animals must be considered non-offensive and not dangerous to passengers or baggage handlers.
While the environment your pet travels in is temperature-controlled and pressurized, air travel is likely to be a stressful experience. To ensure your pet's comfort and safety and your peace of mind, see weather, health and kennel Requirements & Restrictions for important information.



Our puppy so far did the following

25MAR/1757 -- 1 PIECES AT SLC ASSIGNED TO DL1413/25MAR
25MAR/1713 -- 1 PIECES REMOVED DL490/25MAR AT SLC AND AWAITING FLIGHT ASSIGNMENT
25MAR -- 1 PIECES DEPARTED FROM SLC ON DL490/25MAR TO BOS
25MAR/1603 -- 1 PIECES AT SLC ASSIGNED TO DL490/25MAR
25MAR/1603 -- 1 PIECES ARRIVED AT SLC ON DL248/25MAR FOR TRANSIT
25MAR -- 1 PIECES DEPARTED FROM PDX ON DL248/25MAR TO SLC
25MAR/1118 -- 1 PIECES AT PDX ASSIGNED TO DL248/25MAR
25MAR/1118 -- 1 PIECES ACCEPTED AT PDX

Delta's customer service is unacceptable.

Delta should be band from shipping any Pets
Daniel Quinn

Vancouver, WA

#2 Apr 18, 2006
I have been waiting twenty four hours and counting, to hear from delta's cutomer service. As they said they will get back to me "soon"

Regards
Dan
Laura Mayo

AOL

#3 Jul 5, 2006
Wow, I have shipped aproximately 15-20 puppies using delta and have never once had any problems, the people picking up their pets call as soon as they get them and all say they were perfect.
The person in Colorado Springs is the nicest person and really does whats best for the pet, on times and layovers so they dont have to be in flight long.
They make sure and double check all the connections.
Geez

United States

#4 Jul 5, 2006
What the heck. Where is the puppy now?

Too bad FedEx doesn't ship animals.
Adopt

United States

#5 Jul 5, 2006
Adopt a homeless pet at your local shelter.
Karen

AOL

#6 Jul 13, 2006
So whatever happened to your puppy? How long did it take Delta to find it?
Nikki

AOL

#7 Aug 16, 2006
I have shipped plenty of puppies thru Delta and never had a bad experience
Gloria

United States

#8 Sep 24, 2006
I had a terrible experience just this past Fri. with Delta. I ship out of Atlanta and seldom use Delta, if I can avoid it but my customer wanted their puppy shipped to Albany, NY. The employees at the Cargo area in Atlanta are unfriendly, NEVER organized and incompetent and I will NEVER use them again. My puppy was shipped to Newark, NJ for some unknown reason and they kept her in the office there until the next morning and THEN shipped her back to Atlanta and finally shipped her to Albany that afternoon 27 hours after her initial flight time. This was a tiny 8 week old Chihuahua. It was a miracle that she survived the ordeal!!!
Rosalyn Dunn NC

Fayetteville, NC

#9 Jan 2, 2007
We use Delta frequently to ship puppies and have never had a problem.
Rawls

Xenia, IL

#10 Jan 25, 2007
I have used Delta for shipping two different times. The first time I shipped a miniature dachshund from Louisiana to St Louis, MO. All went well. The second time was approx 2 months later, The same breeder shipped 2 mini dachshund puppies from Louisiana to St Louis. When I arrived at St Louis, Delta could not find my puppies. After about 3 hours of waiting for them to locate the pups, they informed me that my pups had been flown to Atlanta, then transferred planes and were flown to Louisville, KY. I had to spend the night in a St Louis Hotel while my pups were shipped back to Atlanta and then put on another plane and shipped to St Louis. My pups were very shook up and The male panics at the sight of a pet taxi to this day! I said I would never use Delta again but I just bought a dachshund puppy out of NC and she is shipping Delta next week... I pray all goes well.

“Arkansas Clinton Hack Liar”

Since: Dec 06

Freetown, USA

#11 Feb 18, 2007
Nikki wrote:
I have shipped plenty of puppies thru Delta and never had a bad experience


If you read the post, it was not a "Shipping problem"....But a receiving problem! She was not able to receive the crate when and where it was supposed to be.....

“Dogs are my Life”

Since: Dec 06

South Shore Massachusetts

#12 Feb 18, 2007
LMC wrote:
To whom it may concern
We were having our pure breed Finnish spitz ( show dog ) 8 week old puppy shipped from Portland to Boston. His shipping number is 03355682. Delta claims that there was a paper on his crate with Tampa written on it . By the time they managed to sort out where the crate was to be shipped he missed his flight to Boston. Instead of making it from Portland to Boston in 7 hours. We were now told he would get in at 6 am on Sunday. 17 hours from when he departed. My wife our breeder and I all made frantic phone calls to Delta. I personally spoke to a Tony Ford who after putting me on hold for 30 minutes told me he could not get through to the Salt Lake City location. I asked for his supervisor and spoke to Pat Elliott who would not give me any information about the whereabouts of the puppy. She told me that I could speak to her supervisor Cindy Brown on Monday by calling their 1-800 number. My wife and the breeder finally after over 3 hours of phone calls spoke to some people who knew the whereabouts of the puppy. They would not give their names or other info on how the puppy was doing.
I find this experience in stark contrast to their official policy letter:
Pets As Air Cargo
Delta Pet First is designed to address the special needs of all warm-blooded animals shipped without their owner. The following are some guidelines and benefits for our Delta Pet First customers:
Your pet will travel from origin to destination with the same priority as Delta DASH shipments. See Pet Shipping Rates for more information.
We recommend that you pre-book all arrangements prior to arrival at the origin facility by calling Pet First at 1-888-SEND-PET (888-736-3738).
You will be able to pre-book a maximum of 7 days in advance and a minimum of 1 day of the desired flight.
We have temperature-controlled Live Animal holding areas in our four hub cities: Atlanta, Cincinnati, Dallas and Salt Lake City.
Upon arrival in the destination city, pets will be delivered to the Delta cargo facility within 60 minutes.
All shipments must be picked up at the destination city cargo facility based on the destination station's guidelines.
Only warm-blooded mammals and birds considered to be personal pets or show/exhibition animals will be accepted.
Primates, including lemurs, monkeys, orangutans, gorillas, and chimpanzees will not be permitted.
Animals must be considered non-offensive and not dangerous to passengers or baggage handlers.
While the environment your pet travels in is temperature-controlled and pressurized, air travel is likely to be a stressful experience. To ensure your pet's comfort and safety and your peace of mind, see weather, health and kennel Requirements & Restrictions for important information.
Our puppy so far did the following
25MAR/1757 -- 1 PIECES AT SLC ASSIGNED TO DL1413/25MAR
25MAR/1713 -- 1 PIECES REMOVED DL490/25MAR AT SLC AND AWAITING FLIGHT ASSIGNMENT
25MAR -- 1 PIECES DEPARTED FROM SLC ON DL490/25MAR TO BOS
25MAR/1603 -- 1 PIECES AT SLC ASSIGNED TO DL490/25MAR
25MAR/1603 -- 1 PIECES ARRIVED AT SLC ON DL248/25MAR FOR TRANSIT
25MAR -- 1 PIECES DEPARTED FROM PDX ON DL248/25MAR TO SLC
25MAR/1118 -- 1 PIECES AT PDX ASSIGNED TO DL248/25MAR
25MAR/1118 -- 1 PIECES ACCEPTED AT PDX
Delta's customer service is unacceptable.
Delta should be band from shipping any Pets
We import Boxers and French Bulldogs and English Bulldogs from Europe often. Air France is usually excellent. Last year one EBD was shipped from CDG and missed one of two flights that day to Logan. Good thing we called before going to Logan, or we would have had to wait 24 hrs. He arrived and was fine. The people and U.S. Customs agents at Logan were wonderful, helpful and courtious, and prompt with return phone calls and information.
KUDOS to them.
BOO to Delta, get your act together !
Yesse

United States

#13 Mar 18, 2007
For one, you should have demanded this company and charged them for what happened. Second of all, who put that piece of paper on his crate? They should have called you to confirm this.
str07

AOL

#14 Mar 21, 2007
As of this minute there is a dog that was shipped from BWI with the intended destination of Portland OR. Instead the dog ended up in Portland ME.
Reed

United States

#15 Apr 8, 2007
Try this out for size. We shipped a puppy yesterday from Jax to Atl, then ATL to CMH. The puppy arrived at BWI at 1603!!! WHAT IN THE???

I INSISTED on speaking to someone who had their hands on my puppy. It was late, but I finally got someone and was able to talk to them. She assured me the puppy was doing find, had been fed and watered and pottied, and would be on the way BACK to ATL this morning for a flight to CMH where she belongs.

At this moment, the online tracking service isn't working - they wouldn't tell me WHY I couldn't track her online. But I have saved the info from the online tracking from yesterday.

How in the world this puppy went to Baltimore I have NO idea, but I can tell you that Delta hasn't heard the last from myself (the breeder/shipper) or the new owner yet.
karla

Los Angeles, CA

#16 Apr 25, 2007
that good having no promble. My dog says hi.I have seen ur letter and like it so much.
karla

Los Angeles, CA

#17 Apr 25, 2007
Hi im karla. I have a puppy help me how can i buy a do house for less money AND where? My puppy like to sleep under my mom bed , but i want him to get use to using a dog house
Sanity

Saint Petersburg, FL

#18 Apr 26, 2007
Adopt wrote:
Adopt a homeless pet at your local shelter.
WHAT?????????? How does this solve the problem that these poor people had with their pet? Are you INSANE?
CAROL

Stafford, VA

#19 May 3, 2007
I am doing research on pets that have been
lost, injured, or killed while in the care
of airlines.. if you have a story and
would like to go ON RECORD please email
me your phone # and a convenient time
so that I may call you...
thanks, carol
CAROL

Stafford, VA

#20 May 3, 2007
my email is carol@shdelivery.com or
carolbrandwein@verizon.net

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