We were having our pure breed Finnish spitz ( show dog ) 8 week old puppy shipped from Portland to Boston. His shipping number is 03355682. Delta claims that there was a paper on his crate with Tampa written on it . By the time they managed to sort out where the crate was to be shipped he missed his flight to Boston. Instead of making it from Portland to Boston in 7 hours. We were now told he would get in at 6 am on Sunday. 17 hours from when he departed. My wife our breeder and I all made frantic phone calls to Delta. I personally spoke to a Tony Ford who after putting me on hold for 30 minutes told me he could not get through to the Salt Lake City location. I asked for his supervisor and spoke to Pat Elliott who would not give me any information about the whereabouts of the puppy. She told me that I could speak to her supervisor Cindy Brown on Monday by calling their 1-800 number. My wife and the breeder finally after over 3 hours of phone calls spoke to some people who knew the whereabouts of the puppy. They would not give their names or other info on how the puppy was doing.
I find this experience in stark contrast to their official policy letter:
Pets As Air Cargo
Delta Pet First is designed to address the special needs of all warm-blooded animals shipped without their owner. The following are some guidelines and benefits for our Delta Pet First customers:
Your pet will travel from origin to destination with the same priority as Delta DASH shipments. See Pet Shipping Rates for more information.
We recommend that you pre-book all arrangements prior to arrival at the origin facility by calling Pet First at 1-888-SEND-PET (888-736-3738).
You will be able to pre-book a maximum of 7 days in advance and a minimum of 1 day of the desired flight.
We have temperature-controlled Live Animal holding areas in our four hub cities: Atlanta, Cincinnati, Dallas and Salt Lake City.
Upon arrival in the destination city, pets will be delivered to the Delta cargo facility within 60 minutes.
All shipments must be picked up at the destination city cargo facility based on the destination station's guidelines.
Only warm-blooded mammals and birds considered to be personal pets or show/exhibition animals will be accepted.
Primates, including lemurs, monkeys, orangutans, gorillas, and chimpanzees will not be permitted.
Animals must be considered non-offensive and not dangerous to passengers or baggage handlers.
While the environment your pet travels in is temperature-controlled and pressurized, air travel is likely to be a stressful experience. To ensure your pet's comfort and safety and your peace of mind, see weather, health and kennel Requirements & Restrictions for important information.
Our puppy so far did the following
25MAR/1757 -- 1 PIECES AT SLC ASSIGNED TO DL1413/25MAR
25MAR/1713 -- 1 PIECES REMOVED DL490/25MAR AT SLC AND AWAITING FLIGHT ASSIGNMENT
25MAR -- 1 PIECES DEPARTED FROM SLC ON DL490/25MAR TO BOS
25MAR/1603 -- 1 PIECES AT SLC ASSIGNED TO DL490/25MAR
25MAR/1603 -- 1 PIECES ARRIVED AT SLC ON DL248/25MAR FOR TRANSIT
25MAR -- 1 PIECES DEPARTED FROM PDX ON DL248/25MAR TO SLC
25MAR/1118 -- 1 PIECES AT PDX ASSIGNED TO DL248/25MAR
25MAR/1118 -- 1 PIECES ACCEPTED AT PDX
Delta's customer service is unacceptable.
Delta should be band from shipping any Pets