Reach Broadband Services Experiencing Problems Yet Again?

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Reach doesnt reach me

Fort Worth, TX

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#23
Aug 17, 2010
 
As far as their TV cable goes, it's stuck on small screen mode, no more full screen available. It's now at what tv looked like 10 years ago. These people seem to go out of their way to screw things up.
De Leon Internet

Fort Worth, TX

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#24
Aug 25, 2010
 
De Leon had cable back in the 80's? lol

I was not a resident at that time so I don't know.

Sweetytweety I had the same problems you had watching Syfy that friday. It's not like Syfy channel has a full week of shows. Heck. I would say only 1 hour on tuesday and 2 hours on friday are all that really qualify for new programming that is actually science fiction. Those are the only days I watch during the evening.

Was not very happy when the sound went that friday. Had to resort to Closed Captioning to understand what was going on.

And then the rain knocked it out on the 17th and part of the 18th of august. I was not surprised that happened.

However, considering things have been far worse since they went to wireless transmitters, at least I can say the service has improved some.

Still a long way to go. But, better than all the backward peddling that have been doing for the last 2 years since going wireless.

From what I understand they are still working on Rerouting around Alvarado which seems to be the biggest problem they are dealing with.

The promised that was suppose to be with in 90 days back sometime in March. Well 90 days + 60 more and they still haven't bypassed Alvarado from what I was told.

Maybe they meant 90 days from March 2011.:/

sweetytweety

Fort Worth, TX

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#25
Aug 25, 2010
 
De Leon Internet wrote:
De Leon had cable back in the 80's? lol
I was not a resident at that time so I don't know.
Sweetytweety I had the same problems you had watching Syfy that friday. It's not like Syfy channel has a full week of shows. Heck. I would say only 1 hour on tuesday and 2 hours on friday are all that really qualify for new programming that is actually science fiction. Those are the only days I watch during the evening.
Was not very happy when the sound went that friday. Had to resort to Closed Captioning to understand what was going on.
And then the rain knocked it out on the 17th and part of the 18th of august. I was not surprised that happened.
However, considering things have been far worse since they went to wireless transmitters, at least I can say the service has improved some.
Still a long way to go. But, better than all the backward peddling that have been doing for the last 2 years since going wireless.
From what I understand they are still working on Rerouting around Alvarado which seems to be the biggest problem they are dealing with.
The promised that was suppose to be with in 90 days back sometime in March. Well 90 days + 60 more and they still haven't bypassed Alvarado from what I was told.
Maybe they meant 90 days from March 2011.:/
SyFy's sound actually went out on I think Tuesday and was off the remainder of the week and thru the weekend. They generally suck but sometimes one of their movies about giant gators etc is a distraction from the crap on the other channels. The channel was actually good back in the 90s when they showed classic sci-fi.
De Leon Internet

Fort Worth, TX

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#26
Aug 27, 2010
 
I actually missed watching Warehouse 13 that Tuesday night. I watched that episode this Tuesday before the new one aired at 8 PM.

I ended up watching Covert Affairs, which I also missed, on Hulu.

Hulu is my backup plan when I miss shows.

At any rate. The sound issue has been going on for several years now and it is getting pretty old.

How reach stays in business in this town has me completely dumbfounded. I have issues with satellite so I am left with only that choice. But, the service is still awful far to often to be tolerated.

I still think if a joint complaint was forwarded to the FCC that Reach would find themselves ponying up some serious bucks because I know they must be violating more than one FCC regulation due to their lack of properly servicing their customers.

I made my plea earlier in this thread. Seems like people are just to complacent in this town to do anything. Or it sure seems that way to me.
De Leon Internet

Fort Worth, TX

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#27
Aug 29, 2010
 
Reach is up to there continual bologna again.

Since Friday I have been losing connection multiple times. Friday was maybe a couple of times an hour then some hours were ok. Yesterday is was a few times the entire time I was online.

Today it's many times in a an hour and has persisted all day long so far.

The internet is pretty bad when you have to redownload pages just to see them properly and only occasionally are able to stream content because of all the disconnects.

If this persists I will once again take action and demand credit on my bill. This has gone on far too long.

Since: May 09

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#28
Aug 30, 2010
 

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switch isp
hot tamale

Fort Worth, TX

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#29
Aug 30, 2010
 

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What Is Your Salvation wrote:
switch isp
Gee, thanks for such an intelligent suggestion. It's so simple that it's uncanny! Why didn't I think of that!
In our little town that is lost in time, we have two choices for internet - Reach cable or the phone company. I think the phone company changed their name again, so I don't recall what they are now called (Totem Pole?). Reach broadband, if it was dependable, is a good choice for those who don't have a regular phone and use a cell phone for their phone service. And it's actually very reasonably priced but they still, after all these years, haven't figured out how to properly bill their customers. The only other option, dial-up, requires you to pay one very high monthly fee for the internet and another fee for having a phone. Double whammy. I don't have to remind anyone how many mysterious fees you pay each month for an analog phone. The dial-up is primitive, slow and just as unreliable as cable. Just ask those who use the library's computers. Having dial up in De Leon will set you back some serious money. Small towns around us have more choices than we do and even have free internet available. All De Leon would have to do to offer many other choices would be to have a local number or set of numbers designated as a router. Earthlink, Juno/Netzero, AOL and others would all be able to offer their services here if we just had that router number and could all use the same number. Of course, this would be dial up and you'd have to sign up for the phone company monthly extortion, but it would be a baby step forward. In the 21st century, all rural areas should have dependable, fast, affordable or free reliable broadband available to everyone, but we're still stuck in the stone ages. People like "Salvation" would have a hard time relating since their internet just serves as a toy and only used occasionally. Doesn't matter if it always works or not.

Since: May 09

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#30
Aug 31, 2010
 

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hot tamale wrote:
<quoted text>
Gee, thanks for such an intelligent suggestion. It's so simple that it's uncanny! Why didn't I think of that!
In our little town that is lost in time, we have two choices for internet - Reach cable or the phone company. I think the phone company changed their name again, so I don't recall what they are now called (Totem Pole?). Reach broadband, if it was dependable, is a good choice for those who don't have a regular phone and use a cell phone for their phone service. And it's actually very reasonably priced but they still, after all these years, haven't figured out how to properly bill their customers. The only other option, dial-up, requires you to pay one very high monthly fee for the internet and another fee for having a phone. Double whammy. I don't have to remind anyone how many mysterious fees you pay each month for an analog phone. The dial-up is primitive, slow and just as unreliable as cable. Just ask those who use the library's computers. Having dial up in De Leon will set you back some serious money. Small towns around us have more choices than we do and even have free internet available. All De Leon would have to do to offer many other choices would be to have a local number or set of numbers designated as a router. Earthlink, Juno/Netzero, AOL and others would all be able to offer their services here if we just had that router number and could all use the same number. Of course, this would be dial up and you'd have to sign up for the phone company monthly extortion, but it would be a baby step forward. In the 21st century, all rural areas should have dependable, fast, affordable or free reliable broadband available to everyone, but we're still stuck in the stone ages. People like "Salvation" would have a hard time relating since their internet just serves as a toy and only used occasionally. Doesn't matter if it always works or not.
I was in the same problem, then we switched ISP. Thats why I said that, just figured I would give a short straightforward answer. Because of Reach's shit, switched ISP and now got an amazing connection, probably the best speeds ive ever seen anyone in DeLeon have. And its about the same price, maybe $5 or $10 extra. I could have helped you in this situation. But you had to be a smartass and assume I cant relate to using the "internet" as more than a recreational activity. I hope you get hit by a bus. Thanks!
butt wind

United States

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#31
Aug 31, 2010
 

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What Is Your Salvation wrote:
<quoted text>
I was in the same problem, then we switched ISP. Thats why I said that, just figured I would give a short straightforward answer. Because of Reach's shit, switched ISP and now got an amazing connection, probably the best speeds ive ever seen anyone in DeLeon have. And its about the same price, maybe $5 or $10 extra. I could have helped you in this situation. But you had to be a smartass and assume I cant relate to using the "internet" as more than a recreational activity. I hope you get hit by a bus. Thanks!
If your miracle internet connection isn't cable, it means it's through the phone co. So you should tell us how much that warp speed connection plus your phone bill tally's up to. I'll bet it's quite a chunk of change. Reach is less than $25 a month total with no phone line required. Thanks!
taxpayer

West New York, NJ

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#32
Nov 5, 2010
 

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butt wind wrote:
<quoted text>
If your miracle internet connection isn't cable, it means it's through the phone co. So you should tell us how much that warp speed connection plus your phone bill tally's up to. I'll bet it's quite a chunk of change. Reach is less than $25 a month total with no phone line required. Thanks!
It sounds like you are more mad that you have to actually pay for internet than the slow speeds and outages. Somebody has to pay for the connection to the world from the ISP. If you would like to get good service you should be willing to pay for it. I'm sure the phone company would give you a internet connection with slow speeds and crappy service for a cheaper price. It isn't all about you, companies have to make a profit and all of the equipment that it takes to get DSL to you is very expensive. I guess you would like the companies to pull that money out of their butt (pun intended) so that you can have cheap internet. The reason it is cheaper in the cities is because you have to have the same equipment whether you have 1000 customers or 50,000 customers. That means that you have to charge more to cover your costs when you don't have as many customers. If you don't like your service move to the city so that you can get better service. Otherwise SHUT UP YOUR BITCHING!!!

Since: Sep 10

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#33
Nov 8, 2010
 

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taxpayer wrote:
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It sounds like you are more mad that you have to actually pay for internet than the slow speeds and outages. Somebody has to pay for the connection to the world from the ISP. If you would like to get good service you should be willing to pay for it. I'm sure the phone company would give you a internet connection with slow speeds and crappy service for a cheaper price. It isn't all about you, companies have to make a profit and all of the equipment that it takes to get DSL to you is very expensive. I guess you would like the companies to pull that money out of their butt (pun intended) so that you can have cheap internet. The reason it is cheaper in the cities is because you have to have the same equipment whether you have 1000 customers or 50,000 customers. That means that you have to charge more to cover your costs when you don't have as many customers. If you don't like your service move to the city so that you can get better service. Otherwise SHUT UP YOUR BITCHING!!!
I dont' think anyone expects free internet, but the fact remains that there are free dial up services out there and are helpful as a backup when your main ISP goes down. The free ones are heavy with popup advertising, so they aren't that pleasant to use. The bitching about the main ISPs in DeLeon going down is well warranted. When you pay for a service, it's natural to get a bit edgy when you don't get that service. Buttwind didn't complain once about the price of their internet, so why do you tell them to move? They actually said the price was reasonable, right? With the phone company's dial up, you have to have a landline then you pay extra for the internet. Why would some people want to pay all that for a landline when they are already paying a cell phone plan? A phone line alone can cost $30-40 a month minimum, so both combined could easily cost $75+ a month when Reach broadband is less than $25 a month. You don't consider $50 a month savings significant? Reach is probably the best bargain in the country if it was more dependable. It has ran great lately but then, it hasn't rained.

“Trump for President”

Since: Oct 10

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#34
Mar 28, 2011
 

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What's up with the horrible grainy picture on cable channel 2? Why is ch. 2 Fox Abilene but their news, weather and sports are from San Antonio? And there is usually one channel with no sound. SyFy and Travel Channel were the most recent.
Charlie Richardson

De Leon, TX

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#35
Jul 5, 2011
 

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Channel 57 has been out for a week. Channel 13 goes on and off, always has. Channel 2 is always bad.
taxpayer

West New York, NJ

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#36
Jul 7, 2011
 

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You get what you pay for. Complain all you want to the FCC, they don't regulate the ISP's. That would be the PUC, but in reality they don't have any authority over broadband service either. They regulate cable tv and phone, but broadband internet service is not included in their jurisdiction. Internet service is not a right, it is a service that is provided by a company. If you don't like that service, get it from someone else. You have the choice to use either the phone company or the satellite companies or the wireless companies.
Charlie Richardson

De Leon, TX

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#37
Jul 7, 2011
 
taxpayer wrote:
You get what you pay for. Complain all you want to the FCC, they don't regulate the ISP's. That would be the PUC, but in reality they don't have any authority over broadband service either. They regulate cable tv and phone, but broadband internet service is not included in their jurisdiction. Internet service is not a right, it is a service that is provided by a company. If you don't like that service, get it from someone else. You have the choice to use either the phone company or the satellite companies or the wireless companies.
I was obviously referring to TV, not internet. Do you have trouble reading? When your tv channels go out, do you celebrate? Does De Leon have another choice of cable? Is this the part where you call me a dumb ass?
taxpayer

West New York, NJ

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#38
Jul 21, 2011
 
Yep

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