Reach Broadband Services Experiencing...

Reach Broadband Services Experiencing Problems Yet Again?

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De Leon Internet

Fort Worth, TX

#1 Jan 31, 2010
Since, I waited too long to call Reach Broadband on Friday, I cannot verify whether or not there is a service problem.
I do, however, suspect that I am not the only one experiencing this problem.
Service is, at best, sporadic.
I have to attempt loading an internet page multiple times before it will actually display.
I have been experiencing this problem since Friday morning (01//29/2009).
This issue makes it next to impossible to watch video or use any content that requires a constant uninterrupted connection.
In short, my internet is almost totally useless for more than 85% of the content that I access.
If anyone else is experiencing these issues please leave a comment.
Perhaps it's time that we put together a petition or filed a group complaint to the FCC concerning the lack of proper service that Reach Broadband appears to be unable or unwilling to provide for the citizens of the city of De Leon, TX.
Semper Fi

Fort Worth, TX

#2 Feb 1, 2010
De Leon Internet wrote:
Since, I waited too long to call Reach Broadband on Friday, I cannot verify whether or not there is a service problem.
I do, however, suspect that I am not the only one experiencing this problem.
Service is, at best, sporadic.
I have to attempt loading an internet page multiple times before it will actually display.
I have been experiencing this problem since Friday morning (01//29/2009).
This issue makes it next to impossible to watch video or use any content that requires a constant uninterrupted connection.
In short, my internet is almost totally useless for more than 85% of the content that I access.
If anyone else is experiencing these issues please leave a comment.
Perhaps it's time that we put together a petition or filed a group complaint to the FCC concerning the lack of proper service that Reach Broadband appears to be unable or unwilling to provide for the citizens of the city of De Leon, TX.
There was already a thread regarding DeLeon's horrible internet service, so starting a new one was pointless. And you don't need to file a petition or a "group" complaint to the FCC. Just file your own complaint. And you asked others to leave a comment, but you didn't consider that their internet was also out so how could they leave a comment. On the other hand, Reach was out all day Friday, Saturday and Sunday and it's now 2pm on Monday and it just came back on sporadically in the last hour. Be aware that if our internet goes out on a Friday, Reach figures we're expendable in DeLeon and they just let us go completely without service all weekend long and they might check into it on Monday if they get around to it. This has happened countless times. In the past month, some people have been without service for more than a week's total time but they never get a break on their bill. It's always PAYABLE IN FULL or they'll cut you off completely. And as was commented in the other thread, Belwave Communications in Ft. Worth needs to also be held accountable for our problems. They are the fat cats making a bundle of cash off us and it's their infrastructure that's the problem, along with Reach's own equipment and incompetence. They should also be getting phone calls. DeLeon is truly in the stone ages as far as technology goes. If you internet connection stays on long enough, complain to the FCC.
This really sucks

Fort Worth, TX

#3 Feb 5, 2010
De Leon Internet wrote:
Since, I waited too long to call Reach Broadband on Friday, I cannot verify whether or not there is a service problem.
I do, however, suspect that I am not the only one experiencing this problem.
Service is, at best, sporadic.
I have to attempt loading an internet page multiple times before it will actually display.
I have been experiencing this problem since Friday morning (01//29/2009).
This issue makes it next to impossible to watch video or use any content that requires a constant uninterrupted connection.
In short, my internet is almost totally useless for more than 85% of the content that I access.
If anyone else is experiencing these issues please leave a comment.
Perhaps it's time that we put together a petition or filed a group complaint to the FCC concerning the lack of proper service that Reach Broadband appears to be unable or unwilling to provide for the citizens of the city of De Leon, TX.
This weekend will be an exact repeat of last weekend. It started going out again today. The internet starts slowing down to nothing and finally goes completely out. Another weekend with no internet access in Deleon. What a freaking bummer.
fed up

Fort Worth, TX

#4 Feb 6, 2010
ok, folks, it's almost 2pm on Saturday and Reach broadband's internet connection is so slow it won't even register on a speed test. No ftp, pages won't load without constant retries. I really think they are rationing us and turning the speed down to a crawl on the weekends, which actually they might as well turn it off completely since you can't do anything, not even send an email. Even making this post requires several reloads.
RBSucks

Fort Worth, TX

#5 Feb 7, 2010
Once again!! Has been so slow since 2/3/10 that my speed checks show 33.7kbps. In DeLeon I guess that translates to 1.5MB. Cannot send or receive files; which means I cannot work and I get to pay for this. Go Figure!!

Since: May 09

Gorman, TX

#6 Feb 7, 2010
Not to sound rude to you folks complaining, but you need to stop complaining and waiting around for those lairs to fix a service that they have NO intention on fixing and fix the problem yourself.

They will never straighten up when it comes to this area because they know they don't have too and they really don't give a care about it.

We took their BS for years and finally dumped them. CCTC does go down at times, but never for very long and the spend is soooo much better. Its worth paying the extra money for the better service and nicer people.
De Leon Internet

Fort Worth, TX

#8 Feb 17, 2010
This really sucks wrote:
<quoted text>
This weekend will be an exact repeat of last weekend. It started going out again today. The internet starts slowing down to nothing and finally goes completely out. Another weekend with no internet access in Deleon. What a freaking bummer.
Looks like your prediction came true. Friday 2-5-2010 about 8 PM the internet started to slow down. I wake up Saturday morning and there is no internet at all. This continues all the way to Monday. On Tuesday connectivity is so poor I throw up my hands and give up. Wednesday and Thursday of last week (2-10-2010 and 2-11-2009) are the only 2 days that weak that the internet works the whole day. Friday it works for only about 3/4 of the day. At around 5 PM is starts to have problems and it goes down hill from there. Saturday 2-13-2010 to Monday 2-15-2010 the internet is just down. Tuesday 2-16-2010 connectivity is so limited that the internet is virtually useless. Today I might have gotten maybe 5 fair hours of internet. The rest of the time it's either been out or so slow that it's virtually useless. I wonder what tomorrow will bring.
De Leon Internet

Fort Worth, TX

#9 Feb 17, 2010
Semper Fi wrote:
<quoted text>
There was already a thread regarding DeLeon's horrible internet service, so starting a new one was pointless. And you don't need to file a petition or a "group" complaint to the FCC. Just file your own complaint. And you asked others to leave a comment, but you didn't consider that their internet was also out so how could they leave a comment. On the other hand, Reach was out all day Friday, Saturday and Sunday and it's now 2pm on Monday and it just came back on sporadically in the last hour. Be aware that if our internet goes out on a Friday, Reach figures we're expendable in DeLeon and they just let us go completely without service all weekend long and they might check into it on Monday if they get around to it. This has happened countless times. In the past month, some people have been without service for more than a week's total time but they never get a break on their bill. It's always PAYABLE IN FULL or they'll cut you off completely. And as was commented in the other thread, Belwave Communications in Ft. Worth needs to also be held accountable for our problems. They are the fat cats making a bundle of cash off us and it's their infrastructure that's the problem, along with Reach's own equipment and incompetence. They should also be getting phone calls. DeLeon is truly in the stone ages as far as technology goes. If you internet connection stays on long enough, complain to the FCC.
I have waited to respond to your reply because I was
deciding on the best way to give a responce.
Too your first point. It was not "pointless" to create
another thread concerning the internet problems in De
Leon, TX.
One, the previous thread has gone with no responces for
well over a month. Two, the thread has strayed off
topic so much that an on topic reply would unlikely be
read because many people won't get passed all the off
topic info to get to the end of the thread where what I
wrote would end up.
Because of these 2 issues I properly determined that a
new thread was in order and acted accordingly.
To your second point.
It should be blindingly obvious that a single petition
to the FCC is not going to be enough. The internet
service as been far below marginly for well over a year
now and I have yet to see any fines or action taken
against Reach Broadband by the FCC.
To your third point. Seeing as I was able to leave a
comment on that day there were likely other that were
experiencing the same limited connectivity issues as I
was. These people could therefore leave a comment if
they wished. And, even if I was the only one that had
some internet on that day, when the internet did come
back up for others they could leave a comment at that
time.
To your 4th point. Seeing as I made my post on Sunday
1-31-2010 The internet was in fact not down but up on
that day. Granted from Friday 1-29-2010 to all the way
to Tuesday 2-2-2010 funcationality was so poor that you
might as well have considered it down.
De Leon Internet

Fort Worth, TX

#10 Feb 17, 2010
Semper Fi wrote:
<quoted text>
There was already a thread regarding DeLeon's horrible internet service, so starting a new one was pointless. And you don't need to file a petition or a "group" complaint to the FCC. Just file your own complaint. And you asked others to leave a comment, but you didn't consider that their internet was also out so how could they leave a comment. On the other hand, Reach was out all day Friday, Saturday and Sunday and it's now 2pm on Monday and it just came back on sporadically in the last hour. Be aware that if our internet goes out on a Friday, Reach figures we're expendable in DeLeon and they just let us go completely without service all weekend long and they might check into it on Monday if they get around to it. This has happened countless times. In the past month, some people have been without service for more than a week's total time but they never get a break on their bill. It's always PAYABLE IN FULL or they'll cut you off completely. And as was commented in the other thread, Belwave Communications in Ft. Worth needs to also be held accountable for our problems. They are the fat cats making a bundle of cash off us and it's their infrastructure that's the problem, along with Reach's own equipment and incompetence. They should also be getting phone calls. DeLeon is truly in the stone ages as far as technology goes. If you internet connection stays on long enough, complain to the FCC.
I had to split up this reply in two. On to your other points.
To your 5th point. I am more than aware that Reach very
likely does little to nothing over the weekend to
repair the internet in De leon. That is why the two
weekends after this incident I made sure to make Reach
aware of the issues on Friday as well as the following
monday when I saw an issue crop up.
To your 6th point. I would not be surprised if some
people had been out for more than a week during that
outage of 1-29-2009 to 2-2-2010. I have this to say to
them. If they expect Reach Broadband to credit their
account without making a phone call and complaining,
they should not consider holding their breath waiting
for that credit to show on their bill.
I have noted down all the instances of limited
connectivity plus all days that my internet was
absolutely down. I have taken the time to call customer
service and request appropriate credit be noted on my
bill for all those instances. I just sent payment for
my last statement. I was credited and my final amount
due for the previous bill came out to $13.05 instead of
$35.57 which is what I would be paying for a full month
of service at 1 meg.
Now, perhaps you didn't take the time to call and ask
for credit. Perhaps you saw you bill and just assumed
that you were required to pay the full ammount because
the credit you asked for didn't show up in your bill.
Truth is the billing statements are not going to
reflect some if not all of the credits you have asked
for if you in fact took the time to ask for them. My
bill showed up and had the ammount due of $35.57 which
is the normal monthly bill. However, I took the time to
talk to the customer servie and verify that I was
indeed due a a credit and that the amount owed after
the credit adjustment was $13.05 instead of the full
amount. BTW, I always make sure I talk to someone in
charge instead of the normal customer service rep to
make sure things are being handled properly.
Next months bill will also likely reflect a large
amount then I am acctually owe. At the time I receive
the bill I will call customer service and again find
out the actually amount I owe. As I said, the billing
department is usually behind so, until they get things
straightened out, I will continue to not rely on the
bill and make sure I get the actually amount due from
customer service.
De Leon Internet

Fort Worth, TX

#11 Feb 17, 2010
Semper Fi wrote:
<quoted text>
There was already a thread regarding DeLeon's horrible internet service, so starting a new one was pointless. And you don't need to file a petition or a "group" complaint to the FCC. Just file your own complaint. And you asked others to leave a comment, but you didn't consider that their internet was also out so how could they leave a comment. On the other hand, Reach was out all day Friday, Saturday and Sunday and it's now 2pm on Monday and it just came back on sporadically in the last hour. Be aware that if our internet goes out on a Friday, Reach figures we're expendable in DeLeon and they just let us go completely without service all weekend long and they might check into it on Monday if they get around to it. This has happened countless times. In the past month, some people have been without service for more than a week's total time but they never get a break on their bill. It's always PAYABLE IN FULL or they'll cut you off completely. And as was commented in the other thread, Belwave Communications in Ft. Worth needs to also be held accountable for our problems. They are the fat cats making a bundle of cash off us and it's their infrastructure that's the problem, along with Reach's own equipment and incompetence. They should also be getting phone calls. DeLeon is truly in the stone ages as far as technology goes. If you internet connection stays on long enough, complain to the FCC.
I have to correct nyself. It took three posts total to get my fully reply. This is the last of it.

Too your 7th point. I do agree that bellwave.net is

likely cuplable just as much Reach Broadband. However,

Bellwave.net is not sending us a bill. We can't exactly

ask for them to give us credit for charges that they

have not billed us for. However, even if they are only

partially responsible for our problems, they should be

held accountable.

Any complaint to the FCC whether from one person or

jointly should include Bellwave.net as one of the

companies that the complaint is targeting.

As far as calling Bellwave.net and complaining, I doubt

that would have much of an impact as we are not

directly customers of theirs.

I started this NEW thread for a good reason and so far

have only ended up addressing what needed to be

corrected in your reply.

But, I honestly don't understand why we ended up on

what seems to be opposite sides of the same arguement.

I would think you would better off not getting after

someone who has the same goal as you.

Getting Reach Broadband to get off their collective

rearends and finally doing right by their customers in

De leon.
De Leon Internet

Fort Worth, TX

#12 Feb 17, 2010
fed up wrote:
ok, folks, it's almost 2pm on Saturday and Reach broadband's internet connection is so slow it won't even register on a speed test. No ftp, pages won't load without constant retries. I really think they are rationing us and turning the speed down to a crawl on the weekends, which actually they might as well turn it off completely since you can't do anything, not even send an email. Even making this post requires several reloads.
Sounds like the problem I had Tuesday 1-29-2010 to 2-2-2010 which was the weekend before you and into the week.

On the weekend you meantioned 2-6-210 and 2-7-2010 I had nothing at all. Infact, Monday 2-8-2010 I had nothing as well. And Tuesday 2-9-2010 the internet was so slow it was mostly useless still. Only Wednesday, Thursday, and part of Friday was it working below par but usesable.

It all came down on Saturday 2-13-2010 and didn't come back until Tuesdays 2-16-2010 which was sadly the same bull as last Tuesday. Same extremely limited connectivity. Pretty much useless. Today I got all of 5 hours or so of useable internet time. Man I am repeating myself a bit here with my replies. Sorry people. I am just extremely frustrated.
De Leon Internet

Fort Worth, TX

#13 Feb 17, 2010
RBSucks wrote:
Once again!! Has been so slow since 2/3/10 that my speed checks show 33.7kbps. In DeLeon I guess that translates to 1.5MB. Cannot send or receive files; which means I cannot work and I get to pay for this. Go Figure!!
Actually, for me at least, the 3rd and the 4th were actually half way decent days. After that it went down hill. Bad from the 6th all the way to the 9. Decent the 10th, 11th and 3/4 of the day on the 12th. Then down hill from about 5pm on Friday the 12th all the way to today 2-17-2010.

Just ran a speed test now. It's .36mps up and .21mps up. That's roughly only 1/3 of a meg download. Not good, not good at all.
33.7kbps is about .3 megs not 1.5 megs. Oh and Reach doesn't offer 1.5 megs. The max the offer is only 1 meg.
De Leon Internet

Fort Worth, TX

#14 Feb 17, 2010
death_by_pop_tart wrote:
Not to sound rude to you folks complaining, but you need to stop complaining and waiting around for those lairs to fix a service that they have NO intention on fixing and fix the problem yourself.
They will never straighten up when it comes to this area because they know they don't have too and they really don't give a care about it.
We took their BS for years and finally dumped them. CCTC does go down at times, but never for very long and the spend is soooo much better. Its worth paying the extra money for the better service and nicer people.
Ok, second to last comment for today. Hopefully.

Death,

I am assuming you already have a phone line in your house.

If you add the connect assist monthly fee to avoid the $60 service charge and $60 an hour and only get the .768 meg package it will only set you back about 45 bucks a month.$10 more than the full meg with RBB. If you step up to the next package you will be paying 54 bucks a month of about $20 extra for the 1.5 meg package.

I honestly probably would not have a problem paying $10 or even $20 to get stable internet.

I do however refuse to pay another $30 per month for the priviledge of using DSL. Not sure if Totem does that same things as Commanche did. But, CCTC would not let you get DSL alone. You had to pay for a phone as well.

So instead of $35 bucks a month I would all of a sudden be spending $85 bucks a month, not including taxes to have internet that I want but a phone line I don't need.

That is just way to much money.

If totem would offer DSL only with no increase in their rate plan I would jump ship from RBB without a second thought. However, I think snow will come to the Amazon jungle before that happens.
De Leon Internet

Fort Worth, TX

#15 Feb 17, 2010
Ok Folks,

Just a little FYI. If you have been been experiencing problems like me and the several other people have been with Reach Broadband I would strongly advise that you don't stand by and do nothing. At least do yourself the favor and notate all the days you have had either really slow service and/ or no service at all.

Call customer service and demand to get credit for all the down time. You should not be paying for service you are not getting. They owe you a refund for all the days that they are not providing service to you.

And, if you are really fed up, please take the time to contact the FCC directly get a proper complaint filed.
Reach doesnt reach me

Fort Worth, TX

#16 Feb 22, 2010
The guy making the 7 point response to an earlier thread doesn't get the point, and spent way too much time explaining. Not sure of the exact dates, but my internet was off starting around 2pm on Friday till between 9-2pm on Monday-THREE WEEK-ENDS IN A ROW, at the same time you guys had problems, I called and complained every time and was told my bill would be credited, which it wasn't.I get a different story just about every time I call them. Sometimes, the chick acts totally surprised that it's out, like my call was the first she had, and Don, the tech even said that one week-end, while he was on call, he didn't notice anything out of the ordinary, but come Monday morning, had replaced a 1000' of wire and several other internet related items.It's a game with those guys, they don't have the cash to maintain the system, simple as that, and love giving customers the run around, probably an inside joke as to which one call's first, which one's pissed, etc, etc.They didn't bother to tell customers when they dumped the old system and started beaming everything wirelesly from Clifton to Alvarado to Meridian to Purvis to Deleon did they? Internet used to come thru the phone lines(at&t) to the head end(Tower) and went from there directly into the cable.The phone company would delay adding more T-1 lines(ie. more bandwidth) for a year because Reach was a competitor, so said the cable company anyway.
Look at their website, the coverage map for DeLeon shows a circular pattern, which is wireless, reaching almost to I-20 to the north and the same distance to the east,west and south.
sweetytweety

Fort Worth, TX

#18 Feb 23, 2010
I use the computers at the library often and they go out all the time too. And they use the phone company's service, so there's really no hope for us hillbillies living in the stone ages.
BTFP

Fort Worth, TX

#19 Mar 23, 2010
Google is starting a high-speed internet service and is accepting nominations for communities. As we all know, we have been promised high-speed broadband to rural communities since Bill Clinton and to this day, no one has delivered. In the 21st century, De Leonians and others are stuck in the stone ages as far as internet service. Reach Broadband will always be undependable. This will never change. Rural communities are always ignored by the telecom giants. Submit your request to Google before March 26th and nominate De Leon and the surrounding areas. We have NOTHING to lose by doing so and you never know when a miracle might happen. Here's the link:
https://www.google.com/appserve/fiberrfi/publ...
De Leon Internet

Fort Worth, TX

#20 Apr 9, 2010
Reach Doesn't Reach Me.
I think you are the one missing the point. You mention that you called an complained about your bill and was told you would get credit. Then when your bill showed up it was the normal amount. If you had read the below section I spelled out specifically what you needed to do to get your account properly credited and what to do when you recieved a bill if the credit asked for was no reflected on that bill.
I know Reach is a terrible service. I know they give their customers the run around. But, I choose to do my best not to let them get away with overcharging me for bad service. It's takes effort to get proper credit. Gotta make that effort.
Please read the information below so you can receive proper credit back as well.
I have noted down all the instances of limited
connectivity plus all days that my internet was
absolutely down. I have taken the time to call customer
service and request appropriate credit be noted on my
bill for all those instances. I just sent payment for
my last statement. I was credited and my final amount
due for the previous bill came out to $13.05 instead of
$35.57 which is what I would be paying for a full month
of service at 1 meg.
Now, perhaps you didn't take the time to call and ask
for credit. Perhaps you saw you bill and just assumed
that you were required to pay the full ammount because
the credit you asked for didn't show up in your bill.
Truth is the billing statements are not going to
reflect some if not all of the credits you have asked
for if you in fact took the time to ask for them. My
bill showed up and had the ammount due of $35.57 which
is the normal monthly bill. However, I took the time to
talk to the customer servie and verify that I was
indeed due a a credit and that the amount owed after
the credit adjustment was $13.05 instead of the full
amount. BTW, I always make sure I talk to someone in
charge instead of the normal customer service rep to
make sure things are being handled properly.
Next months bill will also likely reflect a large
amount then I am acctually owe. At the time I receive
the bill I will call customer service and again find
out the actually amount I owe. As I said, the billing
department is usually behind so, until they get things
straightened out, I will continue to not rely on the
bill and make sure I get the actually amount due from
customer service.
sweetytweety

Fort Worth, TX

#21 Aug 4, 2010
SyFy channel has no sound this weekend. What is Reach's problem? Are they a bunch of imbeciles? I had better tv cable than this back in the early 1980s. It's now 2010 and they are still incompetent.
sweetytweety

Fort Worth, TX

#22 Aug 17, 2010
Reach internet was off again BECAUSE IT RAINED. Was off yesterday and half of today. They still can't conquer that little problem of waterproofing outdoor equipment like the rest of the world figured out long ago. They should change their name to Flintstones Broadband since it's in the stone ages.

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