Reach Broadband Service: Update. (not...

Reach Broadband Service: Update. (not good news)

Posted in the De Leon Forum

De Leon Internet

Azle, TX

#1 Apr 9, 2010
I will try to be brief. I am sure people have noticed that, though service in 3 weeks prior to the 8th of March was less than stelar, service for the period of March 8th through today April 9th, 2010 has been about has horrible as ever.
If you read my previous post you are aware of how to properly go about getting credit for days your service is not working. I will be getting credit for this next bill. As I did with the previous bills. I paid only 13.08 for February and only $23.70 due to outages on my full 1 meg service. I will be paying less then the full amount for this month. I will pay less next bill as my service has been perfoming poorly 4-7, 4-8, and today 4-9-2010 which are only the first 3 days of the new billing cycle.
So, here is the update. Reach is experiencing issues do to their connection in Alvardo from what I have been told. Sadly they will not be rerouting due to this issue until Mid June. Obviously they have been attempting to figure a temporary fix until that time. Things seemed to be working, although less than stelar, for that period of 3 weeks previous to the rain on the 8th of March. Since then, as I just mentioned, service has been horrible.
I urge you to log the days you experience internet issues and down time and contact a supervisor for customer service and make a request for credit. On the day you receive your bill, or the day you intend to make a check out to Reach, contact them and remind them you are due credit for the days you called about and request what that adjusted amount is and only send the adjusted amount.
This is the only way I have found to get proper credit.
Also, take the time and leave a post here about any interuption in your service from now until May 6th which is the end of this new cycle which started April 7th.

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