Bliss Home & Design
Posted in the Dana Point Forum
#1 Jun 6, 2013
What can I say about this place. The customer service is horrible along with the manager at this location. I ordered linens on March 17 and they told me that they would be arriving from manufacturer with 5 to 7 days. They took a deposit of $5000.00.(deposit was more than the total amount of merchandise I was ordering) plus they charged my account. It is April 24 and I have still not received linens or have received an update as to when they will be here. I went in to store and spoke to manager last week and he still could not tell me when linens were coming in, only that they were on their way and they could not refund deposit. I have been so patient with them calling them every week and them not returning my phone calls. My patience was over when I showed up at store and the manager really did not care about my complaint and somewhat encouraged me to write a complaint about company. So here I am pissed and letting everyone else know what their experience may be with this company. Luckily my deposit was charged with my American Express and they be filing a complaint on my behalf. Honestly how can you charge some one for merchandise never received. Is this good business practice? Next complaint Better Business Bureau.
#2 Jun 16, 2013
While on my way to a home decor store in San Clemente I decided to stop and go in. Big mistake. They acted as though I wasn't there, but followed me throughout the store, when I turned to the sales guy (gay with attitude) he huffed, turned away and left me standing there as if I disturbed him. The girls at the front counter would not acknowledge me.
I'm wondering if it was the color of my skin, my ethnicity...I don't know. What I do know is that I have never been treated in that fashion in Santa Monica where I will shop.
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