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Bugelcat

Cherryville, NC

#1 Jul 15, 2009
Seems this store now has new management once again and things are really changing. I don't shop there but hear thru the grapevine that the atmosphere there is almost to being in the marines. Top dog mgr is really cracking the whip and making the few that are left there walk thru hoops. It's really sad what some have to deal with on their job esp now given the sad shape of our economy. I have walked in their shoes before and health wise it is a ticking time bomb.

Since: Jul 09

Vale, NC

#2 Jul 15, 2009
I agree. I have been shopping there for years now and I have always had great service with any need I may have.Until about 3 weeks ago or so,I went in to speek to the usual workers whom I have became very found of,since Im up in age I look to them for help when the projects I work on,and I walked threw that door and I could feel the tension in the air.
There was a new lady up front barking out orders, more or less, and the little girl at the register just looked right out scared of her.
I walked threw the store getting what i needed and it was almost like I had stepped into the military.Workers here and there,stocking, resetting,not stepping out of line-as if they where programed robots. It was awful, I dare not bother a soul for help because that short new lady was flying all over-popping up behind corners making sure no one done anything she didnt approve of. I did not have a normal shopping experience at all, it was very uncomfortable in that store....I do not think I will be going back in there. It seems almost like she is trying to weed people out and bring in new cheaper workers......which isnt far to us as customers because we look to enjoy our time shopping and have well-knowledge employees assisting us,the ones that have helped me for years now.
Bugelcat

Cherryville, NC

#3 Jul 15, 2009
Deco_Queen wrote:
I agree. I have been shopping there for years now and I have always had great service with any need I may have.Until about 3 weeks ago or so,I went in to speek to the usual workers whom I have became very found of,since Im up in age I look to them for help when the projects I work on,and I walked threw that door and I could feel the tension in the air.
There was a new lady up front barking out orders, more or less, and the little girl at the register just looked right out scared of her.
I walked threw the store getting what i needed and it was almost like I had stepped into the military.Workers here and there,stocking, resetting,not stepping out of line-as if they where programed robots. It was awful, I dare not bother a soul for help because that short new lady was flying all over-popping up behind corners making sure no one done anything she didnt approve of. I did not have a normal shopping experience at all, it was very uncomfortable in that store....I do not think I will be going back in there. It seems almost like she is trying to weed people out and bring in new cheaper workers......which isnt far to us as customers because we look to enjoy our time shopping and have well-knowledge employees assisting us,the ones that have helped me for years now.
My sentiments exactly. I have dealt with this on too many jobs in my lifetime, and all ended up with me walking out and quitting. I look back now and if I had been a little older and wiser at the time, I would have stood my ground, barked right back at the Sup and then filed a grievance with the EEOC. I wouldn't be surprised if the short military mgr gets put in her place before it's over with. She is a robot that has been pre programmed to do these dirty deeds by Her Superiors. Sad but true. I think there are only 2 original workers there now, the rests are all being sent in from Rock Hill. Thanks for your input here.
sweetpea

Vale, NC

#4 Jul 15, 2009
Yea could someone tell me what is up with that store? Are they going to close or what? You go in and they have no help.4 or 5 workers at the most.Maybe they are going to self service. Do not think that will fly as when I go in I need help sometimes.
Bugelcat

Cherryville, NC

#5 Jul 15, 2009
Customer service use to be the slogan for most retail establishments but I guess Hobby Lobby chooses to become a self service center. I foresee their doors closing if things don't become more positive there. You can beat a dead horse with a stick but he'll never get back up again. Maybe this should be hanging in the office where the mgr works, or better yet just make a plaque and she can hang it from her feather duster if she hauls one around with her like she does all the employees there non stop.
ArtGurl1989

Harrisburg, NC

#6 Jul 16, 2009
Wow, you mean that you actually get assistance in there? I went in yesterday to get some art supplies, and it seems that there was no one working in the whole store...the whole back of the store was empty. I really feel uncomfortable shopping in a place where there is no assistance!!
dscher

Charlotte, NC

#7 Jul 16, 2009
Hobby Lobby used to be my favorite place to buy yarn and fabric. When you're doing crafts you NEED people who know how to answer your questions and show you where the items are that you might use. New management coming in, rearranging things, bringing in new personnel just to bring down their overhead (paying for older more experienced sales clerks and stock clerks) will NOT pay off inthe long run. And, from what I rememeber from the book by the founder of Hobby Lobby, that is NOT the atmosphere he intended for his stores. Also, being a manager myself, fear in your employees does not yield long lasting positive results. Usually it means eventually folks will make more mistakes and your customers will detect the tension in the store and quit coming there. This is not good business for Gastonia. And, Hobby Lobby will go the way of many stores that have occupied the same space at Akers Shopping Center. It's a big store - it's arts and crafts - it needs to be friendlier, more outreach to the community, maintain it's experienced employees who know how to help customers - that's what will bring in more business
adeb

Charlotte, NC

#8 Jul 24, 2009
Bet David Green doesn't know what's going on at all his stores. It appears that the district manager has it out for all the full time employees so he's firing all of them for bogus reasons and bringing in part timers. This store is supposed to be a Christian based store, but firing loyal people who have been there for years doesn't seem very Christian like.
Shopper

Cherryville, NC

#9 Aug 8, 2009
Haven't been in for a while but I hate to hear this.We go several times a year for seasonal things...this is a shame. Do they still play the Christian music ( I hope...)?
concerned_shoppe r

Harrisburg, NC

#10 Aug 12, 2009
I have been concerned with Hobby Lobby for some time...read what I found after a "little digging"

http://postbulletin.typepad.com/kiger/2008/09...
gofigure

Matthews, NC

#11 Aug 12, 2009
Typical business ethic's in today's economy, no raise, your lucky you have a job, all companies should sit back and be thankful for good employees that have stayed with their companies through the years. Sgt. Hobby Lobby, you need to leave people alone and let them work and do their jobs without your threats. Firing older, experienced full time workers with younger part time workers for no legimate reason is against the law or did they not teach you that at management school?
Bugelcat

Cherryville, NC

#12 Aug 12, 2009
Hobby Lobby's loss in the end. I've dealt with this so many times in years past. I hope the store closes down.
Social Worker

Dover, DE

#13 Aug 25, 2009
Hunh.........I shop there often, getting ready for a wedding and go there at least once a wk for supplies. I think I know who your talking about but I have never had that experience though. I have seen the new manager and she always seems friendly to me, as does the rest of the stores employees. The way you talk though----it seems a little personal. Maybe you know her on a different level.
Anywho...... I do wish they had more employees to help sometimes. But as much as I go there nowadays it really makes no difference because I pratically know the whole set up of the store. I could probably work there :)
Bugelcat

Cherryville, NC

#14 Aug 25, 2009
Yep it's very personal. The manager has caused my relative who works there to end up in the Er with stress related symptoms from all the crap she is dealt with on a daily basis. She is a drill sergeant to say the least. No job is worth putting up with that. This new manager has let go of many since walking in the door, and the atmosphere there is so thick with turmoil and stress, you couldn't cut it with a knife. I don't shop there and never have. Walmart has everything I ever need, and it's 2 blocks from my house.
Social Worker

Dover, DE

#15 Aug 25, 2009
Well like you said "you hear through the grapevine".......... But like I said, I am in there at least once a wk to grab more supplies for the wedding and never see any of this.....
I am a state social worker and with my clients and co-wokers it's all the same.......... The older, more loyal employees of the state, who subsequently are the slowest and less open to change are the ones who tend to hold everyone back. When it comes to my client's, it's "I quit b/c I didn't like my manager". It's a hungry market out there with the economy the way it is and there will always be someone to step in and fill your shoes for less pay and ten times more work.
The manager is young if it's the one I think it is, that might be a problem for some of the older workers! Some are just threatened by the fact they have to take direction from a younger person. I deal with that everyday in my job too. So that may be the case with this store as well.....and if so, I guarantee some of the employees will soon become some of my clients if they can't swallow their pride.
Bugelcat

Cherryville, NC

#16 Aug 25, 2009
This manager talks to employees like their in the army. They can't talk, have to dust when their not waiting on someone or doing their job. It's pretty bad when you have a pit in your stomach from the time you reach the parking lot prior to walking in the store to see what you get yelled at first for. It's pretty evident she had an agenda already carved in stone and is going through with all that is pre planned, ex the ones who have been let go. I guess it's easier to run off good help, dedicated help, and hire someone that is still wet behind the ears to do a job for less money. I guess that is good customer service now and makes Hobby Lobby look good to corp when the red numbers turn back to black numbers. When an employee walks out the door no one will think about them in the store. The ones who are there for them is friends and family. The employee is merely just another number. As I said, when you end up in the emergency room with serious health issues it's time to draw the line. Say in a hell hole and put up with crap or take care of you and let the store close on it's own. It will be a matter of time before that does happen. Corp will be their worst nightmare in the end. I'll give up any job when it has serious effects on my health before I swallow any pride.
fmr_employee

Gastonia, NC

#17 Aug 30, 2009
Social Worker wrote:
Well like you said "you hear through the grapevine".......... But like I said, I am in there at least once a wk to grab more supplies for the wedding and never see any of this.....
I am a state social worker and with my clients and co-wokers it's all the same.......... The older, more loyal employees of the state, who subsequently are the slowest and less open to change are the ones who tend to hold everyone back. When it comes to my client's, it's "I quit b/c I didn't like my manager". It's a hungry market out there with the economy the way it is and there will always be someone to step in and fill your shoes for less pay and ten times more work.
The manager is young if it's the one I think it is, that might be a problem for some of the older workers! Some are just threatened by the fact they have to take direction from a younger person. I deal with that everyday in my job too. So that may be the case with this store as well.....and if so, I guarantee some of the employees will soon become some of my clients if they can't swallow their pride.
I am a former HL employee, and having a tough manager is nothing new. I quit working there after I had a miscarriage due to having to unload freight during my first trimester. Although I had shown the doctor's note to the manager at the time, I was told that unloading freight was still in my job description regardless. I was even asked to go into work the day after I was released from the hospital, even though I had requested the day off 6 months in advance.

I know that several employees who have been fired, including the older ones, were not "holding the company back". Some of those older employees have been with the company since the doors opened. It seems to me that they are being fired to save the company money due to higher pay rates and company insurance.

And, honestly, if you think it's such a cake walk to work there, quit your job as a social worker and join the HL team...but you won't be there for long, no body is anymore.
working late

Lancaster, SC

#18 Oct 11, 2009
I just posted on another forum about my experiance with the Hobby Lobby frame shop. I love that store and have never ever seen anything like you all are describing. I think it is a great place to shop. When I go in there everyone talks to me, atleast smiles and says hello. I can't get service like this any where else and am very grateful.
Former Employee

Fayetteville, NC

#19 Jan 5, 2010
Social Worker wrote:
Well like you said "you hear through the grapevine".......... But like I said, I am in there at least once a wk to grab more supplies for the wedding and never see any of this.....
I am a state social worker and with my clients and co-wokers it's all the same.......... The older, more loyal employees of the state, who subsequently are the slowest and less open to change are the ones who tend to hold everyone back. When it comes to my client's, it's "I quit b/c I didn't like my manager". It's a hungry market out there with the economy the way it is and there will always be someone to step in and fill your shoes for less pay and ten times more work.
The manager is young if it's the one I think it is, that might be a problem for some of the older workers! Some are just threatened by the fact they have to take direction from a younger person. I deal with that everyday in my job too. So that may be the case with this store as well.....and if so, I guarantee some of the employees will soon become some of my clients if they can't swallow their pride.
I know you don't step foot in the store and that you are her sister. Rather it's her reasoning or the corporation's, something needs to change. I'm not pressing charges because I have moved on to something much better, but she's gonna fire the wrong person one day and be in a lot of trouble. If you care about her, you will use your training to help her change her ways.
hlmgr

United States

#20 Aug 13, 2011
ALL OF THE DISGRUNTLED WORKERS WHO POSTED ALL OF THIS DESERVED TO BE FIRED. WE ARE DOING BETTER THAN EVER. CORPORATE FINALLY SAYS THAT OUR STORE IS NOW A TRUE HOBBY LOBBY! OBVIOUSLY WE ARE DOING SOMETHING RIGHT. REMEMBER TWO THINGS FOR YOUR NEXT JOB....#1. NC is an employment at will state. This means you can be fired for any reason or no reason at all.#2. When someone is paying you to work, you are expected to earn the money. Otherwise it is stealing!

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