#62 Feb 27, 2013
These comments r crazy. I belong to bodyplex cumming.... It's so clean and the staff is wonderful! Lovevthis gym
#63 May 16, 2013
Be careful with the contract you sign, it says: the member should expectto be billedat least one moretimeduring the 30 day cancelationnotice.
I did call, sent a cencelation letter, and received a termination notice, but they still charged me one month and they possibly charged me more if I did not notice my monthly credit card statment and called them again to stop any further charges.
Do not trust what they tell you.
#65 Oct 22, 2013
Body plex is the worst gym to join in cumming. New management took over and they obviously don't know how to run a business... Take it from me.... I have been a loyal member from the start and I have never in my life been tested so poorly. You know it's got to be bad bc I never write reviews on any business and I have 2 all children do it takes time out of my day to do this. BUT I feel led to warn everyone in cuing about the poor customer service at bodyplex. Do yourself a favor DO NOT sign up at this gym. And by the way.. I Am a member speaking the truth. I am not a competitor. Of course bodyplex employees will try to say that I am to cover up the disaster they havemade but it's just not true.
#66 May 19, 2014
Let me start by saying, that when I first joined Bodyplex a couple of years ago, I came on here and wrote a great review! Boy have things changed in the 2 years I was a member ! First off they sold the gym and new owners have taken the gym down hill!
It all began when I had to have rotator cuff surgery in October! I put my membership on hold for 4 months! After 4 months, I went back and signed paperwork to begin billing me again! Unfortunately, I had lost my credit card in the meantime and was given a new one! When Bodyplex went to bill old card, it showed the card was cancelled! I do not do the bills in my home and was unaware that membership dues were not on statement! Mind you, I had been going to the gym 3-4 days a week since I went back! I scanned in at least 25 times and was never told that my membership hadn't been paid! No phone call, no email ...Nothing!
Then, I get a phone call from a collection agency saying I owe $148.00 for past due fees! WHAT???? I was there the same morning I got phone call from collection agency! I told the collection agency, I would call Bodyplex to straighten this out and call them back! Here is the clincher, when I got ahold of management at Bodyplex after repeated phone calls, I was told " we can no longer deal with you! You membership is terminated and you must deal with the collection agency!" Oh really! I am 53 years old and have NEVER been turned over to a collection agency!
Long story short, I joined a new gym ...Atlanta Fitness ?..Bodyplex did me a favor but canceling my membership! Atlanta Fitness is much nicer, cleaner and the instructors are better...And it is $10.00 chaper a month!
I have been at Atlanta Fitness for 3 weeks now and everyday, I see more and more old Bodyplex members! After talking with a few of them, they all had problems with new management!
My advice ! STAY AWAY FROM BODYPLEX!
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