Review: Brookwood Eye Care - Al Provost OD

Posted in the Dacula Forum

mamaofthree

Atlanta, GA

#1 Nov 5, 2008
I felt like the attendant was not very honest with me concerning repair work. Why would I have to buy a whole new set of glasses if I only need a new temple or new frame?
Jeff Killion

Norcross, GA

#2 Feb 25, 2009
auto attendant answering the phone? my son has made repeated attempts to get correct contacts that he can't see out of 300 dollars later still can't see
Erica

Dallas, TX

#3 Jun 30, 2009
my mother purchased contacts - paid in advance & now the office is closed!!!!!!!! now what????
Bouch

Atlanta, GA

#4 Jul 5, 2009
That guy is a flat out crook! Guess this should be a lesson to all be sure to research who your gonna do business with.....
Optician

Roswell, GA

#5 Aug 10, 2009
mamaofthree wrote:
I felt like the attendant was not very honest with me concerning repair work. Why would I have to buy a whole new set of glasses if I only need a new temple or new frame?
Generally if there is no match for the temple, the next best thing is to purchase a new frame for the existing lenses.
Optician

Roswell, GA

#6 Aug 10, 2009
Jeff Killion wrote:
auto attendant answering the phone? my son has made repeated attempts to get correct contacts that he can't see out of 300 dollars later still can't see
The above client had Vision Insurance. The client was not happy with the brand of contacts approved by his insurance company / plan. Refund has since been processed for this client.
Optician

Roswell, GA

#8 Aug 10, 2009
Bouch wrote:
That guy is a flat out crook! Guess this should be a lesson to all be sure to research who your gonna do business with.....
I am not quite sure what your issue is or what guy you are referring to. Please be specific so that we can address your issue. Thanks.

“The Constitution Rocks !!”

Since: Sep 09

Location hidden

#9 Sep 7, 2009
I'm looking for a place to get an eye exam cheap. Any thoughts ?
Debbie

Atlanta, GA

#12 Jan 3, 2011
I recently got my eyes checked at Brookwood. I was quite impressed with the selection of frames and the personalized service that I received. The young doctor is very knowledgable and personable. I will definitely reccommend the practice.
Anounimous

Atlanta, GA

#13 Feb 10, 2011
They have some really nice Gucci frames at the place. I will be getting my next glasses from there.
BOUCH

Lawrenceville, GA

#14 Feb 23, 2011
The owner has been arrested several times. The business model is horible.
HORRIBLE SERVICE

Atlanta, GA

#15 Sep 7, 2012
The Brookwood Eyecare Group is HORRIBLE esepcially the office manager JOE.....They Lack Customer Service Skills, Office Cleaniness, Acceptible Response Time, Order and Organization. Have requested that VSP drop them as a provider.
Two Time Failer

United States

#16 Oct 12, 2012
I love Dr. Birdsong but her staff needs improvement. I leave messages with no response. I speak with staff and they tell me they will give me a return call but I never receive one. I called them for over a week trying to find out when my contacts would be available. My eye exam was a month ago and I am still without my contacts.

This was my second visit to this office. I decided to give them a second chance after receiving incompetent service on my first visit. On my first visit, my glasses were not fitted to my face, I came in on a Saturday to pick them up and the staff was at Sonic's with her son, she then finds my glasses which had no case, takes another clients case and gives that to me.

I'm still shaking my head as I take a weekend trip with a trial pair of contacts and my glasses on standby. I am truly unhappy.
Bean Dip

Snellville, GA

#17 Jan 7, 2013
LOVE the Brookwood Eye Care. Dr. Birdsong is kind, thorough, and gets my vision just perfect. I'm a sticker for that.

The staff is always pleasant, service is quick, and the glasses have been great for both my wife and me.

Decent atmosphere, too.
Grace Batten

Lawrenceville, GA

#18 Jan 11, 2013
I want to share my experience at Brookwood Eyecare. I had an appointment last October with Dr. Songbird. It was my second time with them. The doctor was extremely thorough, kind, gentle and understanding. I was so well treated by Sabrina, the secretary, and Joe, the optician.

Dr. Provost, the former owner had told me I could not get contact lenses because, according to him, my astigmatism was "too severe". However, Dr. Songbird told me that I could. She and her staff worked very arduously to help me find the brand that would work the best for me. Sabrina spent hours with me helping me to try on the contacts and taking notes on how I felt. Dr. Songbird gave me a second examination, and Joe got me as many trial lenses as were necessary to help me to find the correct ones.

I am so happy with my experience at Brookwood Eyecare. Dr. Songbird is the most compassionate doctor I have ever met. Sabrina's kind demeanor, caring attitude and gentleness made my experience very enjoyable.

I am touched by the excellent way I was treated by the staff at Brookwood Eye Care. I will always recommend Dr. Songbird and her practice. They are the best!
toni little

Lawrenceville, GA

#19 Jul 25, 2013
Dr birdsong was wonderful, however Joe was rude, obnoxious and practically called me a liar over a 10.00 difference in price he quoted me over the phone...worse than a used car salesman...i won't be back as long as he is employed there.

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