Review: Texas Star Propane Services, ...

Review: Texas Star Propane Services, Inc.

Posted in the Cypress Forum

Unhappy Customer

Houston, TX

#1 Feb 5, 2011
On January 18, we purchased 100 gallons of propane which you installed at our home in Waller, Texas.

Today is February 5 and the tank is empty because we are unable to get the heat to come on, hot water does not come on, and the stove will not come on for cooking.

We have had your tank for 2 and 1/2 weeks. There is simply no way that one person could use 100 gallons of propane gas in 2 and 1/2 weeks.

The home at in Waller is occupied by only one (1) person.

Josh from Texas Star Propane came out Saturday February 5, 2011 and did a leak test and said that there were no leaks. He said the gas lines didn’t freeze because propane doesn’t freeze.

He demanded we pay an additional $250 for an additional 100 gallons of gas for another 2 weeks. This is unheard of! In New York we don’t use $500 per month in gas, and we have 5-10 degree weather everyday for 2 months. Our gas bill in New York runs $50-70 per month maximum in extreme cold weather.

Here in Texas we have only 20 degree weather 3-4 days a year and we are being told by Texas Star Propane that we need 300 gallons of propane per month to heat a house which only 1 person lives in!

Josh was very rude and declared he would call the police on me if I “touched his propane tank”

There are better ways of exposing these people and warning others not to do business with them.
Owner of Texas Star

Tomball, TX

#2 Feb 8, 2011
We came and installed a 500 gallon tank at your 5000+ square foot home and you requested that you only purchase 100 gallons. It doesn't matter if you have 1 person or 20 people in that size of a home, it will consume more fuel than what you are thinking. Josh did do a leak/pressure test and showed you that there were no leaks and said that he would pump in 100 gallons. You then refused to pay for the fuel that he would have pumped in there, so he left. You were being very loud and vulgar and even specifically told him the F word and told him to go (blank) his ugly mother. You also told him that you would have him arrested for trespassing, when you have our property on your tank. That was very uncalled for and rude.He also told you that if there was a leak that was found, he would have filled the entire tank of 400 gallons, free of charge. Where else could we have gone wrong?? We will be there soon to pick up our tank. Please call the office for any other questions!Thank you,Owner

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