180 jobs lost at kohls
randalh

Corsicana, TX

#1 Apr 25, 2012
i just read in the local newspaper that kohls was closing their call center but the distrubution center would stay here one of the reasons for closing the call center here was they wanted to expand the call center did mr mccleary and the city of corsicana offer incentives for this company to stay here ?
Noahzark

United States

#2 Jun 29, 2012
Randalh... Or whatever you real name may be:
You may want to contact the Texas Workforce Solutions office-Corsicana in an attempt to learn the FACTS pertaining to Kohls call center relocating to DeSoto.
But, based on your random musings and cosmic rantings, it is extremely doubtful that you are skilled in conducting ANY level of objective, factual, research (such as using a telephone directory):
The REASON the Kohl's call center relocate is strictly due in FACT to the call center's inability to attract and retain enough skilled employees to meet the company's internal operational requirements. Therefore, if a company cannot adequately staff its ongoing operation, then NO level of financial incentives, tax abatements, or other enticements will encourage it to stay.
Alas, I realize this labor availability FACT is a highly complex human resource management point that will be too difficult for you to comprehend immediately. But, Randalh, I do have at least some minimal level of confidence that this workforce availability requirement issue could potentially come to you --- at least over time.
The Insider

Corsicana, TX

#3 Jun 30, 2012
Noahzark wrote:
Randalh... Or whatever you real name may be:
You may want to contact the Texas Workforce Solutions office-Corsicana in an attempt to learn the FACTS pertaining to Kohls call center relocating to DeSoto.
But, based on your random musings and cosmic rantings, it is extremely doubtful that you are skilled in conducting ANY level of objective, factual, research (such as using a telephone directory):
The REASON the Kohl's call center relocate is strictly due in FACT to the call center's inability to attract and retain enough skilled employees to meet the company's internal operational requirements. Therefore, if a company cannot adequately staff its ongoing operation, then NO level of financial incentives, tax abatements, or other enticements will encourage it to stay.
Alas, I realize this labor availability FACT is a highly complex human resource management point that will be too difficult for you to comprehend immediately. But, Randalh, I do have at least some minimal level of confidence that this workforce availability requirement issue could potentially come to you --- at least over time.
So, what you are saying is that we have a lot of uneducated people in this townÂ…
FWGirl

Arlington, TX

#4 Jun 30, 2012
That sounds plausible, Noah. There was ALWAYS a hiring sign on that bldg. At least there was until HD moved. I think all of these co's moving closer to Dallas are doing so because of gas pricing, too. Cheap rent and incentives aren't enough when you can't afford to get your product to market. What we need is a very wealthy philanthropist to come to town, buy downtown and open businesses w/ no expectation of turning a profit anytime soon.
Noahzark

United States

#5 Jul 1, 2012
The Insider wrote:
<quoted text>
So, what you are saying is that we have a lot of uneducated people in this townÂ…
No, I am not referring to "uneducated people" ---- Instead, it pertains to a working business model (operations) and the availability of an abundant supply of labor that is available to perform specific tasks.
Call centers by nature of the job requirements have a very high turnover rate of employees. The work is very stressful due to the nature of the work performed (customer complaints, account resolutions, customer credit issues, call ratios and call volume, etc...). It simply wears an employee down over time. And, over time, the lack of An abundant supply of available labor in the Corsicana area due to lower population density versus the DeSoto area was the driving factor in Kohl's decision to relocate the call center to the DeSoto area which is much closer to the 3+ million residents in DFW.
A great point was made by a previous writer about the call center help wanted sign continually displayed on the front wall of the Kohl's building.
Once again: NO level of incentives will overcome the inability of a company to attract and retain qualified labor.
Unfortunately, some will take NO time whatsoever to perform ANY level of remedial research into the REASON why certain issues occur or do not occur. It is far too easy to launch into unfounded attacks than to take very little time to investigate and learn the FACTS.
Thanks for taking time to read this information.

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