Penn. Fire Chief Files Complaint Over...

Penn. Fire Chief Files Complaint Over 911 Call

There are 6 comments on the FireHouse.com story from Jun 4, 2009, titled Penn. Fire Chief Files Complaint Over 911 Call. In it, FireHouse.com reports that:

Fairfield Hose Co.'s chief has filed a formal complaint about the way a 911 call was handled at the county's public-safety complex in Summit Township.

Join the discussion below, or Read more at FireHouse.com.

Public Safety First

United States

#1 Jun 4, 2009
It's about time someone brought the problems to the forefront. Hats off to the Fire Chief for putting Public Safety BEFORE Politics! He is truly a stand up guy and his community is LUCKY to have him! I wish I could say the same for some other communities!
J Corry

Cleveland, OH

#2 Jun 29, 2009
now that it is proven that the county was not at falt where is the news to announce it?
Pay Attention

United States

#3 Jun 29, 2009
J Corry wrote:
now that it is proven that the county was not at falt where is the news to announce it?
..The County is now blaming the phone company, their software vendor, and everyone else besides themselves..even dispatch errors are being blamed on everyone else.
Erie Taxpayer

United States

#4 Jun 29, 2009
Who said the County is not at fault? No one has admitted blame is this yet.
snag

Erie, PA

#5 Jun 29, 2009
When a "critical facility" is built, all areas in the master operation plans must be reviewed and tested for ALL- "what if's"
I am perplexed by the "do it all now" approach as a S.O.P.(Std. Operation Procedure)?
Was a master plan checked against other operation centers?(this is not the first one built)
Training people is anther story - it takes time.
If a center starts up, just like industry, go out and "buy the talent"!! Lower risk, downtime and training still can be done without practice on a actual life /death call.
Professor Dinkle

Boston, MA

#6 Jun 29, 2009
There is probably a perfectly good explanation for this. Perhaps the Firefighters were engaged in an important chess game or video game at the time of the call. Or, someone could have been telling a joke, and they wanted to get to the punch line before answering the phone. Or; they might have been engaged in a personal phone call with a family member. They might have been enjoying some well deserved nourishment or even a snack at the time of the call. Or, they might have been sound asleep. Everyone knows that the Firefighters frequently work 24 hour shifts, so that they can have second and even third jobs. They might have been resting after working especially hard at their second jobs. These guys do need to catch up on some rest now and then.

Is it really reasonable to expect each and every 911 call to be answered in less than 20 rings of the phone?

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