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Morgan

United States

#1 Oct 10, 2012
They have the worst customer service ever!!! I had to help a 60 yr old man and woman load lumber while 4 employees watched. I wanted to run them over in my truck. I will pay extra at a small hardware store before I ever go back there!!!
customer

United States

#2 Oct 10, 2012
Same crap happened to us!!! We went to buy a new washer and dryer and couldn't get any help loading them!!! Then I bought a stove and made them deliver it and they tore my floor in two places!!!
I Ron E.

Atmore, AL

#3 Oct 11, 2012
Do you normally reply to yourself under a different name?
customer

United States

#4 Oct 11, 2012
I'm not the first one who commented dumbass!!! I just had a reply!!!! Do you normally stalk topix forums and check URL addresses to see who posts from the same area!!! Anybody with a little common sense knows if you post from a mobile it shows up united states! I assure you there is more than one person posting from a cell phone on this site!!! United states.... Um yeah u figured it out- geez what a retard!!! That really narrows it down huh?? Hahaha
her

Bellevue, WA

#5 Oct 11, 2012
customer wrote:
I'm not the first one who commented dumbass!!! I just had a reply!!!! Do you normally stalk topix forums and check URL addresses to see who posts from the same area!!! Anybody with a little common sense knows if you post from a mobile it shows up united states! I assure you there is more than one person posting from a cell phone on this site!!! United states.... Um yeah u figured it out- geez what a retard!!! That really narrows it down huh?? Hahaha
i wont go back there anymore i bought some supplies to build a deck on my house and had loaded most of it and was going to tie it down before i loaded my lumber guy worked there was on a lift with my lumber dumped it on the parking lot told me he didnt have time to wait it was his break i said i would never buy nothing there again
I Ron E.

United States

#6 Oct 11, 2012
customer wrote:
I'm not the first one who commented dumbass!!! I just had a reply!!!! Do you normally stalk topix forums and check URL addresses to see who posts from the same area!!! Anybody with a little common sense knows if you post from a mobile it shows up united states! I assure you there is more than one person posting from a cell phone on this site!!! United states.... Um yeah u figured it out- geez what a retard!!! That really narrows it down huh?? Hahaha
you seem quite defensive. I just find it odd that two people posted within minutes at 1 am in the morning about the same topic from the same location.
I Ron E.

United States

#7 Oct 11, 2012
Btw, I'm posting from a cell phone.
her

Bellevue, WA

#8 Oct 11, 2012
[QUOTE who="I Ron E."]Btw, I'm posting from a cell phone.[/QUOTE] im posting the secound time and yes its defensive you go spend your monet out there all you want they wont get another dime from me im like the othe post i will go to a small hardware store before lowes gets another penny the customer comes first not employees
customer

United States

#9 Oct 11, 2012
Yours also shows up united states!!!!! So I'm guessing the person that started this thread has multiple personality disorders- right?? But to answer your question NO im not the same person who started this!!!! I've just also had an awful experience at lowes!!!
Morgan

United States

#10 Oct 11, 2012
They are horrible!!! Can't get any help at all... I agree completely a corporation should help there customers any way possible. But they stand around texting on there phones while women and elderly people load there big items ...
PS I'm the one that started this thread and yes I was upset. This is my second comment so no I don't have split personalities.
Yes I did

Mooresville, NC

#11 Oct 14, 2012
Morgan wrote:
They have the worst customer service ever!!! I had to help a 60 yr old man and woman load lumber while 4 employees watched. I wanted to run them over in my truck. I will pay extra at a small hardware store before I ever go back there!!!
Yeah, so I'm going to have to go ahead and call BS on this one. Sorry, but you're full of it.
doo

Corinth, MS

#12 Oct 14, 2012
I had to load 2x6 -16 on the buggy by myself, then had to load them in my truck all the while 4 workers watched me.. a young guy pulled up, all 4 of them loaded one bag of concrete mix. i should have taken it all back but i just couldn't reload the buggy. i am 63 years old . next time i buy lumber outside i may help myself to a couple extra if they won't help me load it.
Sol

Atmore, AL

#13 Oct 14, 2012
doo wrote:
I had to load 2x6 -16 on the buggy by myself, then had to load them in my truck all the while 4 workers watched me.. a young guy pulled up, all 4 of them loaded one bag of concrete mix. i should have taken it all back but i just couldn't reload the buggy. i am 63 years old . next time i buy lumber outside i may help myself to a couple extra if they won't help me load it.
u could always ask for help instead of crying
black dog

Saginaw, MI

#14 Oct 14, 2012
Morgan wrote:
They have the worst customer service ever!!! I had to help a 60 yr old man and woman load lumber while 4 employees watched. I wanted to run them over in my truck. I will pay extra at a small hardware store before I ever go back there!!!
It's the same in our area, also. I do not buy @ Lowe's anymore, will go the extra mile and go to Home Depot or Menard's.
doo

Corinth, MS

#15 Oct 14, 2012
Sol wrote:
<quoted text>
u could always ask for help instead of crying
i don't cry mf they get PAID to help hell i'm a old man and i can work circles around most any one .. you must be one of them that stands and looks at their damn phone stick it up your ass.
hmmm

Corinth, MS

#16 Oct 14, 2012
They have people there specifically to help load stuff, I understand exactly where everyone is coming from. i used to work there. You'll find very few there that actually go the extra mile to help a customer out. I was just a cashier and helped load stuff ten times bigger than me because no one would help!
retail worker

Corinth, MS

#17 Oct 14, 2012
I had a customer tell me that they didn't need help loading but turned around and complained to a manager that no one would help them load. There's a sign on the registers that say "need help loading, just ask".
retail worker

Corinth, MS

#18 Oct 14, 2012
hmmm wrote:
They have people there specifically to help load stuff, I understand exactly where everyone is coming from. i used to work there. You'll find very few there that actually go the extra mile to help a customer out. I was just a cashier and helped load stuff ten times bigger than me because no one would help!
I agree we have some people that think that they are there just to sell stuff and nothing more. My advice would be to ask to talk to a manager and tell them what's going on. Here lately it's gotten ridiculous and hopefully with complaints it will change. I know there's been times that a cashier has called the lumber department to tell them someone needs loading, they say they're on their way but never shows up.
Former employee

Corinth, MS

#19 Oct 14, 2012
I'm not taking up for lowes but its in their policy that you have to ask for help.... Now some people there help without asking and I even got chewed out by the manager once for leaving my spot to help someone load
Sol

Atmore, AL

#20 Oct 14, 2012
doo wrote:
<quoted text>i don't cry mf they get PAID to help hell i'm a old man and i can work circles around most any one .. you must be one of them that stands and looks at their damn phone stick it up your ass.
i was busy texting your grand daughter. we was all laughing at u while us was loading I thought you were gonna pass out or kill over

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