Review: Armadillo Properties

Review: Armadillo Properties

Posted in the Copperas Cove Forum

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Rent from somewhere else

Waco, TX

#1 Jan 20, 2009
My experience with Armadillo has been a hassle from the start. They sent us to move in and the place was a wreck. They take weeks to even address maintenance issues, and who knows how long to fix (I have yet to have three work orders actually taken care of). If you want out of your lease early, be prepared to lose a lot of money and to continue to pay rent until someone else leases the place.
Retired 1SG

Maitland, FL

#2 Jan 20, 2009
If you're in the military take some pics and take the lease to Family Housing or JAG. See how fast they jump through their hoops to fix the place then. The last thing they want is to be placed on a barred list.
But let me ask you this - why would you move into the place once you saw it was a mess? You should have told them it was unacceptable and to stuff it.
Retired 1SG

Maitland, FL

#4 Mar 31, 2009
At least the voters had enough sense not to elect the owner to the city council.
Zehr - Armadillo Broker

Temple, TX

#5 Apr 2, 2009
I am the Broker of Armadillo Properties and would like to address all these comments. Our company is voted every year the BEST or Amoung the BEST of Cove and that is by our tenants and owners. Most of us here are retired military and have great respect for our troops. We have condition reports and pictures of every property before the tenants move in as they are all inspected and all repairs done before rented. Every once in a while one of the contractors let us down by not having a property ready on time and we do take action against them. Every tenant is given a property condition checklist to fill out and return to us within two weeks of moving in. That is to help protect them. Guess how many ever do that and then want to complain when they move out. All tenants when they give us a 30 day notice are given a cleaning checklist. Most complaints on deposits not being returned is because of cleaning. Many tenants idea of cleaned is not what you would want to move into. We take pictures of any damage when tenants vacate and they are given a detailed repair list as we have to account for evey penny of their deposit. Many never take responsibilty for damages which is a shame. I would welcome any tenant to spend a day in our office to see first hand what we deal with but we still treat people daily with a smile. You would be surprised to see the number of trashed properties when tenants move out leaving the owners a large bill for repairs. Most of our owners are soldiers as well but nobody ever thinks of that. We have a good maintenance dept headed by a retired ISG and if in fact you had three work orders in (as stated in one comment) and no work done please call the office and ask for me. I promise we don't run things that way and if that is happening it will be corrected. There is a weekly management meeting to go over open work orders so I'm surprised if that is true. Many times tenants call the office to report a work order and they are instructed to come in or go to our website to submit a written request so we are able to track that repair. Many many times tenants never put them in writting and think they have an active work order. Armadillo Properties has so many past tenants returning from Iraq contacting us to rent again. If in fact we were so bad why would we have so many returning tenants.
Retired 1SG wrote:
If you're in the military take some pics and take the lease to Family Housing or JAG. See how fast they jump through their hoops to fix the place then. The last thing they want is to be placed on a barred list.
But let me ask you this - why would you move into the place once you saw it was a mess? You should have told them it was unacceptable and to stuff it.
Retire CWO

Temple, TX

#6 Apr 2, 2009
Mr Retired ISG if you think you know how to run things better why didn't you run for city council. On the Copperas Cove Topics site you bash everyone and every thing. I was surprised. I always thought if you wanted to complain about every thing why do you even live in the area
Retired 1SG wrote:
At least the voters had enough sense not to elect the owner to the city council.
Hunto

Burnet, TX

#7 Apr 2, 2009
Zehr - Armadillo Broker wrote:
I am the Broker of Armadillo Properties and would like to address all these comments. Our company is voted every year the BEST or Amoung the BEST of Cove and that is by our tenants and owners. Most of us here are retired military and have great respect for our troops. We have condition reports and pictures of every property before the tenants move in as they are all inspected and all repairs done before rented. Every once in a while one of the contractors let us down by not having a property ready on time and we do take action against them. Every tenant is given a property condition checklist to fill out and return to us within two weeks of moving in. That is to help protect them. Guess how many ever do that and then want to complain when they move out. All tenants when they give us a 30 day notice are given a cleaning checklist. Most complaints on deposits not being returned is because of cleaning. Many tenants idea of cleaned is not what you would want to move into. We take pictures of any damage when tenants vacate and they are given a detailed repair list as we have to account for evey penny of their deposit. Many never take responsibilty for damages which is a shame. I would welcome any tenant to spend a day in our office to see first hand what we deal with but we still treat people daily with a smile. You would be surprised to see the number of trashed properties when tenants move out leaving the owners a large bill for repairs. Most of our owners are soldiers as well but nobody ever thinks of that. We have a good maintenance dept headed by a retired ISG and if in fact you had three work orders in (as stated in one comment) and no work done please call the office and ask for me. I promise we don't run things that way and if that is happening it will be corrected. There is a weekly management meeting to go over open work orders so I'm surprised if that is true. Many times tenants call the office to report a work order and they are instructed to come in or go to our website to submit a written request so we are able to track that repair. Many many times tenants never put them in writting and think they have an active work order. Armadillo Properties has so many past tenants returning from Iraq contacting us to rent again. If in fact we were so bad why would we have so many returning tenants.
<quoted text>
As a retired Soldier and retired Fort Hood Family Maintenance person,I agree that clean to some people is not clean. Some people complain even if they are wrong. Always think or want others to feel sorry for them. By no means am I endorsing Armadillo.
btdt

Waco, TX

#8 Apr 2, 2009
What my wife and I found that works the best and eliminates any conjecture on either sides is that every time we moved into a new rental, we "video taped" the entire house. Every room, every stain, every crack, every paint chip. Then we made a copy for the rental company/landlord to file and kept the original ourselves. "Checklists" leave way to much up to interpretation. The minimum wage clerk that screens your new rental prior to move in, will most likely NOT be the one who performs your move out inspection. Lets go to the tape!!
blah blah blah

Killeen, TX

#9 Apr 2, 2009
btdt wrote:
What my wife and I found that works the best and eliminates any conjecture on either sides is that every time we moved into a new rental, we "video taped" the entire house. Every room, every stain, every crack, every paint chip. Then we made a copy for the rental company/landlord to file and kept the original ourselves. "Checklists" leave way to much up to interpretation. The minimum wage clerk that screens your new rental prior to move in, will most likely NOT be the one who performs your move out inspection. Lets go to the tape!!
Never thought of that but it is a wonderful idea!
Hood Soldier

Waco, TX

#10 Jul 6, 2009
Me coming in from the reserves into the active army was a big jump especially bringing family. I live inside FT Hood becasuse i want too experience the army life completely and see the inside first. A family member rented a place with armadillo, she never missed her monthly rent because it was being withdrawn from her account monthly by armadillo, and she even got completemented about the condition of the appartment when she was moving out, and when she finally received the deposit back, out of a $450.00 deposit made she only received a check for $6.50 back. I personnally helped her clean up since i've been on leases for half of my life in different states and on top of that i'm in the ARMY. I ensured all the appliances where working, even wrote the letters requesting work done for her since it was a requirement by armadillo, which is a first for me by the way. I did everything according to the checklist given by armadillo to ensure the maximum return on her deposit, but like the previous reader said is like they don't even believe you do clean, and I get the point on that lame excuse that what may be clean for someone is dirty for somebody else, but when there is nobody to tell you that what you thought was clean was in fact dirty and you only get told when you receive the billing stating a cleaning agency cleaned it up not even giving a chance to correct, that is the part that feels like a good way to scam your money.Everyone in the army knows that when you sign for any piece of equipment or for a location for training you get the equipment either trashed or dirty but when you return it you have to clean it up like it was your mess in the first place or else they won't accept it back. Even that retired first sergeant that you say you have as an employee or owner or whatever, ask him what would he have done if he signed for a room that he cleaned up and he dropped of the key and nobody inspected it with him and then he received a bill saying that since the location was dirty repairs and cleaning was done and the total bill from the cleaning company was $500.00 and that since the repairs were done already he has to pay the bill now. Ask him that, even do this is a hypothetical question, ask him this question. Well i made sure that the place was brand spanking new like the checklist stated but still she received in the list of expenses incurred for repairs in the location a $113.00 bill supposedly for cleaning and the remaining $350.00 for repairs that i noted in the initial inspection when she moved in. This definitely is an outrage especially for a retired lady that didi not have any kids and rarely left her appartmemt. But this is not where it will end, I'm currently seekking legal aid on this matter, and will notify this incident to the Ft. Hood family housing office to prevent soldiers and their families from suffering the same way i'm suffering, because this is an injustice.
btdt

Waco, TX

#11 Jul 7, 2009
Like I have stated before, if you have no choice but to rent from one of the local real estate rental scam artist, the best defense is a good video tape. Before you move one stick of furniture in, video tape the ENTIRE property. All walls, floors, appliances. Every nick, scrape spot or dust bunny. Bare spots in the yards or wilted bushes. Absolutely everything. It can take some time but it's worth it. Once you've finished, make a copy for the the property mismanager and give it to them for file immediately. Like they make you sign for everything, MAKE them sign for it for their file. Keep the original for yourself and upon moveout, you've got a leg to stand on. This has worked for my wife and I after we got burned by a couple of similarly unscrupulous realtors ourselves. Funny after the video tapes, we never had an issue recieved our full deposit back.
Ted

Burnet, TX

#12 Jul 8, 2009
Hood Soldier wrote:
Me coming in from the reserves into the active army was a big jump especially bringing family. I live inside FT Hood becasuse i want too experience the army life completely and see the inside first. A family member rented a place with armadillo, she never missed her monthly rent because it was being withdrawn from her account monthly by armadillo, and she even got completemented about the condition of the appartment when she was moving out, and when she finally received the deposit back, out of a $450.00 deposit made she only received a check for $6.50 back. I personnally helped her clean up since i've been on leases for half of my life in different states and on top of that i'm in the ARMY. I ensured all the appliances where working, even wrote the letters requesting work done for her since it was a requirement by armadillo, which is a first for me by the way. I did everything according to the checklist given by armadillo to ensure the maximum return on her deposit, but like the previous reader said is like they don't even believe you do clean, and I get the point on that lame excuse that what may be clean for someone is dirty for somebody else, but when there is nobody to tell you that what you thought was clean was in fact dirty and you only get told when you receive the billing stating a cleaning agency cleaned it up not even giving a chance to correct, that is the part that feels like a good way to scam your money.Everyone in the army knows that when you sign for any piece of equipment or for a location for training you get the equipment either trashed or dirty but when you return it you have to clean it up like it was your mess in the first place or else they won't accept it back. Even that retired first sergeant that you say you have as an employee or owner or whatever, ask him what would he have done if he signed for a room that he cleaned up and he dropped of the key and nobody inspected it with him and then he received a bill saying that since the location was dirty repairs and cleaning was done and the total bill from the cleaning company was $500.00 and that since the repairs were done already he has to pay the bill now. Ask him that, even do this is a hypothetical question, ask him this question. Well i made sure that the place was brand spanking new like the checklist stated but still she received in the list of expenses incurred for repairs in the location a $113.00 bill supposedly for cleaning and the remaining $350.00 for repairs that i noted in the initial inspection when she moved in. This definitely is an outrage especially for a retired lady that didi not have any kids and rarely left her appartmemt. But this is not where it will end, I'm currently seekking legal aid on this matter, and will notify this incident to the Ft. Hood family housing office to prevent soldiers and their families from suffering the same way i'm suffering, because this is an injustice.
If you got your stuff together go for it.Go for the most you can get and more.
Mike Zehr - Broker

Temple, TX

#13 Jul 8, 2009
We certainly are not scam artist. This company is voted the BEST or Among the BEST every year and that's from votes sent to the paper. I agree with you on the video tapes or even digital pictures. We take them before every tenant moves in. We have no problem with them taking their own. It is as much of a headache for us when tenants move-out as for them. We try to be fair but when we don't have their move-in condition form the only one we have to go by is ours. The tenants are given a Condition Check-in List to fill out and return to us within two weeks. It is for there protection. Guess how many ever turn it in - maybe 30%. Then at move-out time they blame us for them not turning it in. We walk the extra mile for our tenants but that street is two way.
btdt wrote:
Like I have stated before, if you have no choice but to rent from one of the local real estate rental scam artist, the best defense is a good video tape. Before you move one stick of furniture in, video tape the ENTIRE property. All walls, floors, appliances. Every nick, scrape spot or dust bunny. Bare spots in the yards or wilted bushes. Absolutely everything. It can take some time but it's worth it. Once you've finished, make a copy for the the property mismanager and give it to them for file immediately. Like they make you sign for everything, MAKE them sign for it for their file. Keep the original for yourself and upon moveout, you've got a leg to stand on. This has worked for my wife and I after we got burned by a couple of similarly unscrupulous realtors ourselves. Funny after the video tapes, we never had an issue recieved our full deposit back.
Hood Soldier

Apo, AE

#14 Jul 9, 2009
I have submitted an inquiry with the Better Business Bureau and they have the investigation. We'll see were this takes me. Keep you posted. Including the people from Armadillo that I know are reading. It still amazes me how to see how insensible they have acted with the whole situation. But hey I guess you don't see their real side until you find youself in a situation like this. And i'm even amazed at myself that I have'nt even said one curse word at them after all of this.
Mike Zehr - Broker

Temple, TX

#15 Jul 9, 2009
We will be happy to address this issue with the BBB when we receive it. Please keep in mind you are not on the lease and never resided in the property so will only respond to the ones that are. If you check with them we have an A+ rating. We spent a lot of time with you and you just din't like the answers because they were not what you wanted to hear. We do have all the documentation.
Hood Soldier wrote:
I have submitted an inquiry with the Better Business Bureau and they have the investigation. We'll see were this takes me. Keep you posted. Including the people from Armadillo that I know are reading. It still amazes me how to see how insensible they have acted with the whole situation. But hey I guess you don't see their real side until you find youself in a situation like this. And i'm even amazed at myself that I have'nt even said one curse word at them after all of this.
Ted

Burnet, TX

#16 Jul 9, 2009
Mike Zehr - Broker wrote:
We will be happy to address this issue with the BBB when we receive it. Please keep in mind you are not on the lease and never resided in the property so will only respond to the ones that are. If you check with them we have an A+ rating. We spent a lot of time with you and you just din't like the answers because they were not what you wanted to hear. We do have all the documentation.
<quoted text>
I sure would like to hear the real truth and situation.
Mike Zehr - Broker

Temple, TX

#17 Jul 10, 2009
The real truth is the person doing all the writing has never resided in the property and is not on the lease. Go figure
Ted wrote:
<quoted text>I sure would like to hear the real truth and situation.
cove

AOL

#18 Jul 12, 2009
Mike Zehr - Broker wrote:
The real truth is the person doing all the writing has never resided in the property and is not on the lease. Go figure
<quoted text>
he did state that
Killeen Home Seller

Chantilly, VA

#19 Aug 22, 2009
We recently sold our home in Killeen, and the buyers used Armadillo Properties for their realtor. Tabitha Lyons, specifically. She never returned our realtor's phone calls, was apparently unknowledgeable about the ins and outs of real estate, as she did not well-inform our first-time home buyers of anything and subsequently caused a mountain of delays and problems. She delayed on virtually every step of the process, and caused us as sellers to lose a lot of money (and patience) because of her procrastination. I would imagine her clients, the buyers, were equally dissatisfied with her, although they may not even know to expect better considering they are first time homebuyers. Our realtor was put through countless hoops because of Armadillo's realtor, Ms. Lyons, who didn't even have the courtesy to return our realtor's phone calls. It's ridiculous that people with such a lack of professionalism and knowledge in the field are allowed to practice real estate. Her errors caused us so much undue stress AND money.
SGT

Newbury Park, CA

#20 Jun 19, 2010
This place was a joke. They kept most of our deposit. We spent two days cleaning and replacing items, then a week after we move out, they say they had to replace damaged items, just like the new ones i replaced, so how is that possible. Also if your the kind of person that likes to walk through the day your moving out with the real estate company, again dont choose Armadillo. If your in the military you normally cant wait a week after you move out to walk through with them. I only wish I read these comments before I moved in. There seems to be a pattern here. Stay away.
Broker-Owner

United States

#21 Jun 20, 2010
When you signed your lease you knew at that time that tenants are not present when the maintenance manager does the walk through. First is becasue of safty. Can't tell you how many knives have been pulled on inspectors from the area mamangement companies. You have a copy of the cleaning checkout list and when a tenant turns in the keys they are stating the property is ready. If we allowed tenants to keep going back to clean the properties the owners and most are military themselves are hurt by lost income waiting for the property to get back on the market. We treat all parties fairly and as I've said before "how can we be so bad as you state when we are consistantly voted the best or among the best now for five years in a row". When troops return to Ft Hood from deployment we have lots of them as past tenants contacting us to lease with us again and that they would not rent from any other company.
SGT wrote:
This place was a joke. They kept most of our deposit. We spent two days cleaning and replacing items, then a week after we move out, they say they had to replace damaged items, just like the new ones i replaced, so how is that possible. Also if your the kind of person that likes to walk through the day your moving out with the real estate company, again dont choose Armadillo. If your in the military you normally cant wait a week after you move out to walk through with them. I only wish I read these comments before I moved in. There seems to be a pattern here. Stay away.

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